VICE PRESIDENT, INTERNATIONAL DEVELOPMENT & OPERATIONS
QUALIFICATIONS SUMMARY
International Executive with more than 18 years in high-visibility leadership roles, highlighting successful foreign market experience on six continents. Expert in global franchising, licensing and joint venture start-ups, turnarounds, brand operations, marketing, and division head management of worldwide retail networks. Drives long-term business growth while maintaining cost controls.
KEY AREAS OF EXPERTISE INCLUDE:
International Business Management
International Supply Chain Operations
Franchising/Licensing/JVs
P&L/Budgeting
Local/Regional Marketing
Total Quality Control
Customer Service
Import/Export Operations
Commercial Real Estate Site Selection and Construction
Cross-Cultural Leadership
Project Management
Negotiations
Multi-Brand Management
Sales/Marketing
HIGHLIGHTS
Business Development
-Orchestrated international master franchise packaging and licensing agreements, organizing involved parties and leading negotiations, permitting individual development rights to select countries.
-Grew a retail network from 60 to 300 outlets, while doubling market penetration from 9 to 18 countries.
-Directed multi-stage meetings to bring a Chinese joint venture for 750 potential outlets to final negotiations.
-Guided the operations and development of a Russian-based QSR joint venture, expanding the number of outlets threefold and driving store sales 300%.
-Researched potential licensing territories for two recognized QSR brands; effectively negotiated agreements to open retail sites in the Middle East, Asia, South Africa, Pakistan, and Morocco.
Strategic Planning
-Created and implemented system-wide store image standards for 2,000 retail sites in Japan, Korea, Russia, Europe, Southeast Asia, Canada, the Caribbean, and Latin America.
-Managed the construction, design, recruitment and training, product imaging and selling, and performance metrics monitoring of flagship stores at global retail outlets.
-Led the only profitable division of a company for five consecutive years, raising total FYE net profit 74% year-over-year; grew total net profit from $500K to $3.2M; tripled revenues in four years.
-Identified and capitalized on growth opportunities, including non-traditional markets, placing brands in UK cinemas, Asian highway rest stops, Emirates Petrol Stations, international airports, and US military-based food courts in multiple countries.
-Developed standardized marketing campaigns, improving distribution point 25% in international markets, significantly impacting market development and product brand awareness.
PROFESSIONAL SYNOPSIS
Vice President, International Operations & Development 2001-2005
Guided long-term business and revenue growth through retail store, wholesale/food service, and e-commerce networks. Gained ten new master franchise agreements; established brand-operational standards. Oversaw the creation of new international franchise agreement reporting and processes; store construction standards and market launch procedures; and manuals for international sites. Streamlined supply chain operations to raise efficiencies and lower costs while monitoring the activities of a consultant with 18 international operators.
-Executed budget controls, achieving a 9.6% reduction in operating costs for two consecutive years.
-Drove comparable stores sales growth up to 28% in established markets.
Director, International Franchise Operations 2000-2001
Planned a ten-year development strategy with P&L projections, as a viable growth plan demonstrating long-term potential. Provided international income reporting. Initiated an operations standards scorecard program for international markets. Worked to improve communications and support between worldwide and corporate sites.
-Formed an extended, global distributor network with US-approved vendors.
-Implemented new labeling and proprietary products development to meet international regulations and reduce product costs.
Director, International Retail Operations Development 1994-2000
Served as a corporate operations consultant for the company brands' development of new and existing markets in Russia, Europe, Asia, Africa, Australia, and Middle East. Led business development activities, searching non-traditional venues to drive market visibility and awareness. Managed negotiations of licensing and joint venture agreements.
-Guided new product development to adapt US products to foreign markets, achieving +10% to 20% incremental sales worldwide.
-Achieved ~35% of total product revenue in targeted Russian, Middle Eastern, and Asian markets.
Senior Manager, International Operations 1993-1994
Directed the development of a JV store network in Russia. Managed operations, establishing initial warehousing, inventory, and distribution systems. Held P&L accountability for a $5M annual budget.
Manager, International Operations 1990-1993
Orchestrated the launch of initial retail development and support systems activities worldwide. Provided oversight to site construction and personnel training in the Bahamas, Mexico, Philippines, Turkey, Thailand, Indonesia, Chile, and Venezuela. Led operations, continued development, and support of 150 existing stores throughout the Caribbean, Mexico, Southeast Asia, and South America.
Assistant Manager, International Operations 1989-1990
Coordinated product and equipment exports and documentation to over 35 countries.
EDUCATION & PROFESSIONAL DEVELOPMENT
THUNDERBIRD -- AMERICAN GRADUATE SCHOOL OF INTERNATIONAL MANAGEMENT
Master of Business Administration in International Business Management -- One semester at the “Chambre de Commerce et d’Industrie”-- Paris, FRANCE
THE OHIO STATE UNIVERSITY
Bachelor of Science Degree
Additional courses include:
Gallup Leadership Institute (class leadership “VISION” award recipient)
Franchisee Business Management and Education Programs (3 brands)
HAACP Food Safety Certification
HONORS & ASSOCIATIONS
Cited as expert reference for book regarding Asian business practices
Member, Los Angeles World Affairs Council
Strathmore's "Who's Who 2005-2006", National Register's "Who's Who 2002-2003"
Accepted, The Nitron Group- “Circle of Experts” (consultants) |
