1330 West Avenue Apt 3306 Miami Beach, FL 33139
Cell: 510.295.9581
SUMMARY OF QUALIFICATIONS
Recognized team-builder and people-oriented senior manager with experience in leading successful technology projects, implementing complex IT solutions and leading retail initiatives for start-up and growth oriented organizations.
AREAS OF STRENGTH
Information Technology Program Manament Sales and Marketing
Real Estate & Leasing Strategic Planning Product Development
ALLIED CASH HOLDINGS, Miami, FL 2004 - Present
A profitable medium sized (>50M+ in Revenue) financial services company specializing in consumer lending and specialty finance with over 250 retail locations.
Vice President of New Product Development
Reported to Chief Executive Officer regarding new strategic business offerings for the organization. Created, managed and implemented a new product strategy for the company. Launched three new financial products within the first 120 days. Conceptualized, designed, and implemented a new products roadmap for Hispanic consumers and our consumer lending offerings.
Successfully rolled out a new pre-paid card product to 250 retail locations in 45 days.
Implemented an innovative Auto Equity product alliance with a 5 million dollar yearly objective.
Created a pioneering signature loan product focused on providing loans to the un-banked.
Vice President of Operations Services
Reported to the Head of Operations with overall P&L responsibility, managed a department with 12 direct reports, implemented solutions for a 600+ person organization. Responsible for the creation and supervision of a new project management office (PMO), contact (helpdesk) call center, new standardized communications strategy, and all the improvement of all associated operational policies and processes.
Saved 1.2 million dollars in yearly expenditures by implementing cost savings initiatives
Increased visibility to management reporting, created and significantly tightened regulatory and fiscal controls by implementing a real-time IT Point of Sale (POS) reporting application.
Contributed to an increase of 40% in year-over-year revenues by redesigning, streamlining and documenting the standard of operations procedures (SOP) guide.
Vice President of Real Estate and Development
Reported to the Chief Executive Officer, managed a department of 16 direct reports and was responsible for establishing a new department including real estate site selection, lease management, store opening/construction development, and property management. Managed all leasing activities associated with the companys 350+ lease and 36 million dollar real estate portfolio.
Sourced, constructed, opened and supported 150 retail locations in a 12 month period resulting in over 100% revenue growth for the company and the benchmark in the industry.
Condensed the construction build out timeframe by 50% and reduced the retail development construction costs by 20%.
Reduced G&A overhead by 60% & ensured 100% renewal compliance for our lease portfolio.
Implemented an IT solution (Virtual Premise) to better manage our 350+ lease portfolio
ORACLE CORPORATION, San Mateo, California 2001 - 2004
Worked for Siebel Systems a NASDAQ 100 customer relationship management (CRM) software company with over 5000 employees and was recently acquired by Oracle Corporation.
Senior Program Manager of World-Wide Business Operations for CRMOnDemand
Reported to the Head of World-Wide Business Operations for CRMOnDemand. Responsible for building sales and marketing processes and business strategies for a new exciting line of business.
Promoted three times in four years.
Awarded Chairmans Circle distinction given to top 10% of Siebel world-wide employees.
Spearheaded the launch and design of processes and procedures for a new subscription based CRM business for Siebel Systems(www.CRMOnDemand.com).
Group Program Manager and Program Manager for the IT Applications Department
Reported to the Head of the IT Program Management Office and managed several hi-visibility initiatives focused on sales and marketing business processes redesign, lead generation improvements, and cost containment measures.
Saved 12+ million dollars of yearly expenditures by implementing a cost containment initiative
Achieved a 33% increase in the number of sales opportunities by creating and managing a sales force automation (SFA) initiative
Implemented significant improvements to the internal implementation of Siebel 7.0 Call Center
Reduced the marketing, lead generation and sales life-cycle to 5 days from avg of 30 days.
PSINET, Alexandria, Virginia 1997 - 2001
Worked for NDC Group / Xpedior / MetamorWorldwide, an 8,000 person information technology consulting company which was purchased by PSINet. Experience consisted of several Sr. Management roles focusing on the Telecom (Call Center), eCommerce and Information Technology industries.
Senior Manager of eBusiness System Integration and Business Analysis
Reported the Senior Director of e-Commerce Services and held a wide range of roles
Developed an eCommerce website and online catalogue for Hanley Wood - www.eBuild.com.
o Managed a P&L for Hanley-Wood team of over 35 team member
Recipient of Edison Award- Most Outstanding Business or Technology Advancement
Directed on-time and under budget implementations of 13 IT, Call Center and Systems Integration releases for MCIWorldcom.
EDUCATION
James Madison University, Harrisonburg, Virginia
Bachelor of Science in Organizational Communication and Behavior
AWARDS / HONORS
James Madison University (JMU)
Awarded Title of Mr. Madison - Most Outstanding Student at JMU
Featured Senior Student Speaker at James Madison University Commencement |
