Experienced product/program manager offering research, strategic analysis, marketing and commercialization expertise to financial services clients. Twelve years experience with enterprises including Deloitte, Chase, Citibank, SunGard and Goldman Sachs. Accounting, securities and tax specialisms. LLB, MBA. |
Twelve years of experience developing, managing and marketing financial and software programs, products and brands.
Developed a consulting business targeting banking, financial software and professional services companies. Clients include Goldman Sachs, SunGard and E&Y.
Founded a company providing outsourced international tax filing services; raised capital; managed staff and P&L; developed software and new business.
Developed and marketed over twenty securities processing products for Chase and Citibank; increased service delivery by 30%; client satisfaction by 20%.
Degrees in Law and an MBA. International securities tax background.
Analytical, persuasive, persistent.
PROFESSIONAL EXPERIENCE
Independent Consultant/The M Group
October 2002 to present Phoenix, AZ
Strategic Planning Consultant providing product development and subject matter expertise to banking, financial software and professional services companies. Representative client engagements include:
SunGard Wealth Management and Brokerage:
Developed business plans; product roadmap; positioning; sales collateral;
Designed and managed operational platform/supply chain; developed organizational structures, policies and manuals; trained and managed 8 staff; managed enterprise software integration with other SunGard accounting and processing systems;
Supported sales team; closed on new business with banks, hedge funds and broker-dealers;
Delivered technical customer service, new product development and account management.
Goldman Sachs:
Audited and re-engineered global corporate actions (US, Europe, Asia) pre-filing operations.
ABN Amro/LaSalle Bank:
Designed operational and organizational structures to support incoming Euroclear business.
Ernst & Young:
Developed feasibility study (business and financial case) for partnership with software provider.
Additionally, providing business development for other consulting teams:
Closed on over $2 million in IT services sales; negotiated prime and sub-contract status on indefinite quantity contracts (MOBIS, SEGIR, TIPSS, ITAS) worth over $500 million;
Identified and developed partnerships with enterprises including Accenture, ACS, Booz Allen Hamilton, DAI, EDS, IBM and the US Trade & Development Agency.
taxReclaims
May 2000 to October 2002 Dallas, TX
Founder and CEO of a company providing outsourced international tax filing and document management services to the financial industry. Accomplishments include:
Developed strategies and plans; wrote award-winning business and financial plans;
Raised $600,000 in angel and seed stage funding; managed P&L, 5 full-time, 15 part-time staff;
Designed enterprise software/operational platform; project managed build and supply chain;
Closed on new business; identified and developed partnerships with DTCC, JP Morgan Chase, Financial Times, Standard & Poors, IBFD and SunGard;
Negotiated asset sale; executed exit strategy repositioning service as a SunGard offering.
Citibank
June 1997 to August 1998
London, UK
VP Securities Tax Consultant providing product management, customer service and marketing of international securities products for Global Custody, Asset Management and Private Wealth Management businesses. Subject matter expert for a sales, compliance, legal, operations and technology staff of over 400; member of the New Business team supporting global sales.
Accomplishments include:
Increased customer satisfaction by over 20% (based on industry surveys); improved customer service levels delivering customer savings of over $1.5 billion per year.
Developed business rules and systems solutions to support amended US investor tax regulations.
Coordinated centralization of fragmented European operations hubs into London and Dublin saving $25 million.
Managed Citibanks European international tax audits with zero penalties.
Founded the British Bankers Associations International Custody Liaison Group representing international banks to foreign tax authorities.
Chase Manhattan Bank
June 1994 to June 1997
London, UK
AVP Global Custody Product Manager providing tax subject matter expertise and customer service to Worldwide Securities and Asset Management businesses.
Accomplishments include:
Increased customer service delivery by 30% delivering customer savings of over $2 billion per year. Ensured that all new customers received service.
Developed fifteen new products, enhancements and extensions, including
An online database of international tax rules and rates;
A near real-time news feed and content management solution;
Amended IT and operational procedures supporting tax changes worldwide;
New market/network openings; and
An innovative cash sweep.
Member of the British Bankers Association, Operational Tax sub-committee.
Deloitte & Touche
June 1992 to June 1994
London, UK
Delivered corporate tax compliance and planning services for global financial services companies.
Researcher and analyst for pioneering tax software products, RateFind and World Tax Planner.
EDUCATION AND PROFESSIONAL QUALIFICATIONS
NASD 2002
Series 7 and 63
Thunderbird, The Garvin School August 1998 to May 2000
MBA International management
SFA (UK) 1996
Registered representative
Institute of Tax (UK) 1994
ATT - professional tax qualification
Strathclyde University (UK) October 1991 to May 1992
Diploma in Legal Practice - bar exam
Edinburgh University (UK) October 1987 to May 1991
LLB in Scots LawLLB in Scots Law |
