Areas of Demonstrated Effectiveness:
- Sales & Marketing Management
- Brand Management
- Financial Analysis
- Call Center Management
- Project Management
- Process Design & Control
- Change Management
- Information Technology Development
PROFESSIONAL EXPERIENCE
20 years experience in the financial services industry (currently employed - highly successful).
AUTOMOTIVE CAPTIVE FINANCE COMPANY with a world-wide portfolio of over $50 billion in managed assets.
PROMOTED ’03 to AUTOMOTIVE CAPTIVE FINANCE COMPANY PRESIDENT (Western Europe)
· Directs the European activities of three captive automotive finance brands in order to achieve all profit, growth, sales, market share and customer satisfaction objectives. Representing a total portfolio of over $5 billion, each brand delivers unique automotive financial products and services across 19 European markets.
· Successfully negotiated strategic market support arrangements (including subvention, residual risk sharing and cash enhancements) with Automotive Group executive management to drive increased contract volumes and customer retention rates. Grew combined portfolios by 15% from 2003 to 2004.
· Achieved all-time record financing profits in 2003 and 2004. Profits Before Tax exceeded budget by 70% in 2004 and were 140% of the previous record high (achieved in 2003). Delivered a portfolio ATROE in excess of 20%.
· Accelerated the launch of quality tools in all European locations; thereby contributing to significant increases in dealer satisfaction scores.
PROMOTED ’00 to DIRECTOR, CUSTOMER SERVICE CENTER (Western United States)
· Launched a 500+ employee customer service center that provides collections, vehicle liquidations and loan administration services for a $10.0+ billion automotive retail and lease portfolio.
· Assembled and supervised a senior management team that coordinated the completion of 100,000+ sq. ft. of new office space, recruited and trained in excess of 500 new hires, implemented auto dialer, Interactive Voice Response, and workflow technologies, and successfully migrated over 1.0 million retail and lease receivables.
· Improved gross credit loss performance by $4 million annually.
· Responsible for administration of an annual operating budget of over $50 million.
· Earned my employer’s highest operational audit rating ten months after full service center launch.
· Increased customer satisfaction scores by over 10% during the center’s first full year of operation.
· Maintained annualized employee attrition at "Best-In-Class" industry levels.
PROMOTED ’99 to TRANSFORMATION PROJECT MANAGER (Midwest United States)
· Developed the business case for transferring all collections, administration and vehicle liquidations activities from over 100 full-service branch sales offices to more than five North American service centers. Responsible for developing the project’s $200+ million budget, and supporting the delivery of $100+ million in annual on-going savings.
· Delivered a 20% headcount reduction as compared to the company’s previous operating model.
· Developed a "Process Throughput Rate Model" to determine the savings associated with each of the Company’s newly reengineered process.
· Developed a multi-phased Incentive Retention Plan that encouraged employees to maintain credit losses at forecasted levels during the transition.
· Partnered with the Human Resources Department on the development of a "Service Center Compensation Plan" that links pay to performance at the service center department level.
PROMOTED ’98 to NATIONAL ACCOUNT MANAGER (Southeast United States)
· Negotiated and administered all corporate credit facilities placed with a publicly-traded automotive dealer group with annual revenues in excess of $1.0 billion.
· Grew my customer’s approved acquisition lines of credit and wholesale floorplan account by 400% in one year.
· Negotiated and administered a $150 million mortgage loan facility, which at the time of closing, was the company’s largest and most complex such facility (involving over 30 properties in six states).
· Negotiated and administered a $100 million mortgage line of credit for a publicly-traded Real Estate Investment Trust.
· Negotiated and administered a $45 million credit facility for a senior executive of a publicly-traded dealer group.
1995 - 1998 as BRANCH MANAGER (Southeast United States)
· Directed sales personnel in the marketing and presentation of Company financing programs and services. Developed and maintained effective programs to acquire new accounts and enhance existing Company relationships with over 50 private-capital automotive dealers.
· Managed a $800+ million retail, wholesale, and dealer loan portfolio, ensuring Company guidelines regarding risk and quality were maintained. Reviewed and approved (within authority levels) all major financing proposals.
· Increased branch market share and Dealer Satisfaction scores while simultaneously reducing the percentage of marginal risk business purchased.
· Increased branch Profit Before Taxes by over 20%.
PROMOTED ’94 to IT APPLICATION DEVELOPMENT SUPERVISOR (Midwest United States)
· Responsible for the design, development, testing and launch of my employer’s Collections, Repossessions, and Lease Termination systems applications. These applications provided over 60 enhancements to the company’s previous production systems.
· Appointed by the Executive Vice President of North American Operations to Co-Chair the launch of the Company’s Total Quality Management (TQM) program.
· Awarded employer’s most prestigious "Quality Award" for 1995.
REGIONAL SALES MANAGER (Midwest United States)
· Monitored the sales and operational performance of 11 field sales branches located in the States of: New York, New Jersey, New Hampshire, Massachusetts and Maine. Provided in-market training to enhance staff effectiveness, and made recommendations to branch and regional management regarding retail pricing proposals and dealer credit files.
· Promoted back to the Information Technology Department after only four months in position.
PROMOTED ’92 to IT APPLICATION BUSINESS SPECIALIST (Midwest United States)
· Specified the design and function of key sales and operating control systems applications. Served as a subject matter expert in the areas of: Credit Decisioning, Application Entry, Investigation, Purchasing, Payment Processing and Disbursements.
PROMOTED ’91 to ASSISTANT BRANCH MANAGER (Midwest United States)
· Responsible for directing the sales and operational activities (purchasing, collections and administration) of a field sales branch. Maintained appropriate risk controls over a $500 million retail, wholesale, and dealer loan portfolio.
· Developed and launched a revised retail pricing strategy to increase contract volumes, and reduced branch credit losses and operating costs by 40% and 15%, respectively.
· Increased branch Profit Before Tax by 200%.
· Earned my employer’s highest operational audit rating.
PROMOTED ‘89 to FINANCIAL ANALYST (Midwest United States)
· Conducted on-site credit and operating reviews of automotive dealerships and leasing companies.
· Prepared dealer credit proposals for presentation to Executive level Risk Committee.
JOINED ‘87 as ACCELERATED TRAINING PROGRAM CANDIDATE (Midwest United States)
· Selected as one of only two Accelerated Training Program candidates hired. Candidate training included six months work experience in Field Sales Operations, one year in Marketing (Marketing Plans & Programs and Consumer Leasing) and one year in Operations (Retail and Wholesale Analysis, Deficiency Collections and Dealer Financial Services).
MICHIGAN STATE UNIVERSITY (East Lansing, Michigan)
University Housing Programs Office
Position: Graduate Residence Advisor
JOINED ’83 as MANAGEMENT TRAINEE (Detroit, Michigan)
NATIONAL BANK OF DETROIT
Regional Banking Division
Career Development: Management Trainee, Assistant Branch Manager
EDUCATION
MBA, Michigan State University, 1987
BA, Michigan State University, 1982 |
