Position	VP/Sales Manager
Location Confidential	No
Location	Arizona
Willing to Relocate	Yes
Industry	Real-Estate-Brokerage/Development/Management
Function	SALES-MANAGEMENT-and-SALES
Compensation	$100,000 to $200,000
Resume Summary
SALES / BUSINESS DEVELOPMENT / CUSTOMER MANAGEMENT High-performance sales professional contributed millions of dollars in revenue through expertise in business development, performance management and achievements in loan administration. Change agent expert :in seamlessly implementing new processes to support corporate objectives.
Resume Body      VP/SALES MANAGER
PROFESSIONAL EXPERIENCE Bank Of America, Chandler, Arizona • 2008 –present Vice President/Unit Manager: Manage and coordinate a high volume segment of mortgage sales, encompassing 4-6 Sales Managers and teams. Monitor workflow and operational efficiency to recommend changes and operational improvements. Primary focus is day to day operational execution, with regular contribution to broader planning within areas of expertise. Responsible for the direction and training of subordinate sales managers. Oversees staffing, allocate and coordinate resources and handle personnel related issues. Establish policies and procedures and monitor for compliance. Respond to complex customer, investor, or third party inquires. Implement changes to enhance efficiency and high-quality customer transactions. Responsible for ensuring adherence to client service level agreements. Involved in the development and analysis of procedures to enhance unit and/or servicing related activity. Directly responsible for the execution of site level initiatives as identified by site leadership. Fully knowledgeable of assigned functional areas and thorough understanding of entire servicing function. • Developed New Hire training model for Chandler Centralized Sales. Including onboarding of 125 Loan Officers. • Promoted and trained 3 VP/Sales Managers. • Q1 2011 Unit Manager Sales Performance Award. Vice President/Sales Manager (2008-2010): Responsible for the day to day operations of a team of LoanLine sales associates. Plan, direct, supervise and evaluated workflow and sales performance. Coordinated work activities to achieve the volume expected to meet operational requirements. Recognized and recommended operational improvements. Responsible for the day-to-day application of organizational policies and procedures. Monitored performance of staff members. Approve special price concessions, quotes, bid allowances or adjustments. Involved in hiring decisions and conducting performance appraisals. Worked directly with Making Home Affordable plan initiated by the Federal Housing Administration. • 2009 production of 2,038 funded loans for $398 Million. • Traveled country to assist in hiring and training of new sites. COUNTRYWIDE HOME LOANS, Peoria, Arizona • 2005-2008 Branch Manager (2007 – 2008): Promoted and appointed to lead formation and establishment of start-up branch. Reported directly to Regional Vice President. Forged solid alliances with underwriters. Conducted competitive analysis and forecasted projections. Devised strategic market planning to accelerate growth throughout the region. Evaluated and redefined staffing levels to effectively accommodate consolidated offices. Recruited, interviewed and hired entire branch work force. Supervised and coached 30 account executives, 3 sales managers and 1 operations manager with an operations support staff of 6. • 2007 Presidents Council award Recipient (Top 1%). Ranked #1 in company. • Office ranked 2 of 51 branches prior to branch consolidations. • Chosen to supervise downgraded managers and led division through two aggressive consolidations. • Closely monitored operational activities to ensure complete adherence to state & federal regulations. Sales Manager, Phoenix, Arizona (2006-2007): Fast-track promotion from Account Executive to Sales Manager to final promotion as Branch Manager. Supervised team of 14 Account Executives. Trained 4 Account Executives for sales management positions. • 2006 Presidents Council award recipient (top 1 %.) • Loan volume of $76,865,613 with 568 total loans in 2006. Account Executive (2005-2006): Interviewed prospective borrowers, analyzed their needs and communicated all products and pricing. Provided credit analysis to improve client’s financial position. Thomson Financial, Boston, Massachusetts • 2002-2005 Senior Quality Control Analyst: Managed 5 Quality Control Analysts in day-to-day production and operations. Oversaw 11 QC analysts located in Hong Kong, England, Latin America, and India. Coordinated communication and actions with Operations, Client Support, R&D, and Brokerage firms on projects. • Increased global accuracy by 30% resulting in a 45% decrease in errors found by clients. • Recipient of TF Global Silver Award used to acknowledge top performers. EDUCATION Bachelor of Science Honors Management with a Minor in Law
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