Retail and Service Industry Executive
SUMMARY
Accomplished, innovative and results driven Operations Executive with extensive and broad based experience in retail management. Known as an effective and strong leader skilled in building and motivating high performance teams to deliver on key strategic initiatives. Proven track record in achieving increased revenues and bottom-line results. Brings a strong business acumen, vision and intuitive sense in critical decision-making, including:
Sales & profitability enhancement
Mergers & acquisitions
Merchandising & service execution
Strategic planning
Financial planning & analysis
New store site selection/approval
Team building/Staff development
Loss prevention tactics
PROFESSIONAL EXPERIENCE
1999-2008
National limited assortment grocery and general merchandise retailer.
Vice President of Corporate Retail Operations (1999-2008)
Drove P&L for $1.5 billion in sales and 325 stores in 26 states with twelve divisions and 5 regional directors; division and district managers, training specialists, merchandisers and internal business support. Integral member of IT Steering Committee and senior Real Estate Committee. Solid background in site review/recommendation, and approval of all capital projects.
Recruited in a nation wide search to bring leadership, intense focus and profitability to a lagging key business unit. Excelled in improving store performance; opened new markets, expanded existing markets; and developed and executed strategies that insured the companys national brand dominance. Demonstrated as follows:
Achieved double-digit growth in sales and EBIT over the last five years. Most recently delivered record same store EBIT through sales building, best practices, and consistent operational excellence and customer experience.
Grew margin by 241 bps through shrink reduction and merchandising execution; reduced SGA expense by 107 bps in the same 5 year period.
Executed all go-to-market strategies and provided a vehicle for rapid new and backfill growth. Led recent 17 new store entries in Houston and the Pacific Northwest.
Created Ops Services function to develop/support training, communications, LP, financial services, and merchandising programs to field/store teams. Built and supported 20 training stores nationwide.
Delivered most recent strong comp sales of 3.41% in soft retail sector by implementing innovative strategies that made divisions more regionally relevant and consumer-centric.
Executed new general merchandise initiatives in all corporate stores from general merchandise acquisition in May 02, consisting of 138 'dollar' stores. In September 04, also assumed general manager responsibilities for all acquired stores.
1977-1999
Leading retail chain of pharmacy and healthcare services.
Area Vice President of Operations (1993-1999)
P&L responsibility for 600 stores in major markets and mid-size cities of NY, PA, MD, VA and Washington, D.C., with sales of $2.3 billion and employing over 12,000 people including acquired stores from strategic mergers. Oversaw all market real estate, acquisition, Loss Prevention, Human Resource programs; and activities of Region Managers, LP Director, Field Market Manager, HR Reps, Employee Relations Managers and Real Estate Directors.
Led financial turnaround; brought area sales/profit from $932 million/($19.6 million) EBIT in 1993 to $2.1 billion/$122.5 million EBIT in 1998 through development and implementation of sales building, expense reduction and team building programs.
Developed innovative Loss Prevention initiatives that were adopted company-wide. Reduced area shrink from over 4% to 1.3% in 4 years.
Planned and executed Name Change event involving 300 acquired stores in 4 major markets, exceeding sales expectations.
Maintained/achieved a number one or two position in all major markets by developing/executing strategies to consolidate/close unprofitable units; recommended and approved new stores and store relocations.
Executed acquisition of Drug Emporium resulting in $30 million in incremental sales.
Managed integration and operations of 150 former Revco stores in 1997.
Region Manager (1983 -1993)
Responsible for operation of stores in the New York metropolitan area with sales of $200 million. In 1991, relocated to Virginia to assist in merger of acquired Drug Stores.
Led turnaround of Metropolitan New York into a huge profit center for company through revenue building, expense control, reduced turnover and staff development.
Introduced hugely successful pharmacy formats in Westchester County and Long Island; spearheaded rapid growth of store base.
Completed conversion of acquired stores in Virginia; created a hybrid structure that preserved the strengths of the former organization.
Recommended/executed acquisition of Standard Drug in 1993; solidified #1 market position in Richmond, Virginia.
District Sales Manager/Store Management (1977 1983)
Management positions of increasing responsibility/challenge at district and store level in the Metropolitan New York, Greater Philadelphia and southern New Jersey area.
EDUCATION
Executive Education, The Wharton School, University of Pennsylvania
Graduate Studies in Management, Baruch College of the City University of New York
B.S., Management Science, State University of New York at Binghamton |
