Position	Technology Manager
Location Confidential	No
Location	Southeast USA
Willing to Relocate	No
Industry	Computers-Hardware&Consulting
Function	TECHNOLOGY(IT/EDP/MIS/Communications)
Compensation	$100,000 to $200,000
Resume Summary
Broad technical knowledge combined with outstanding leadership ability and creative problem solving skills in both strategic and tactical areas. MBA with over twenty-six years of Information Technology experience and over thirteen in management.
Resume Body      TECHNOLOGY MANAGER
INFORMATION TECHNOLOGY Broad technical knowledge combined with outstanding leadership ability and creative problem solving skills in both strategic and tactical areas. Effective communicator with all levels of technical and non-technical individuals. Strong managerial skills in managing both financial and personnel resources. • MBA • Twenty-six years of Information Technology experience with over thirteen in management. • Designed and managed installation of large LAN/WAN, data center and multiple systems for large regional medical center. • Designed and implemented multiple voice, data and video integrated networks utilizing a wide range of vendors. • Designed and implemented multiple software application solutions to solve business needs. • Managed out-sourced engagements to provide services from individual projects to long-term engagements. PROFESSIONAL SUMMARY AT&T / (BellSouth) 2006 – 2009 Area Manager (2007 – Present) Responsible for leading a group of design engineers in providing equipment solutions to AT&T enterprise customers. Solutions include but are not limited to IPT, LAN/WAN, Security, Telepresence/Conferencing, Hosting, etc. Customers range from small to multi-site to international. Increased team capabilities through creation of individual development plans and group training sessions. Developed relationships with sales management promoting CPE sales, creating avenue for escalations and increasing overall sales. • Successfully integrated outsourced team of engineers into AT&T processes, increasing Customer Satisfaction rating for the entire team and allowing for increased volume of engineered projects. • Integrated new team of engineers into AT&T processes. Solutions Sales Engineer (2006 – 2007) Provided sales support in the design and presentation for Voice and Data solutions. Solutions primarily included Nortel TDM and IPT, and Cisco data. Presented solutions to customers, worked with customers and sales to solve problems and increase overall revenue. • Designed large Nortel TDM to IPT solutions for various customers. Southeastern Telecom, Inc, Columbia, SC 2002 - 2006 Sales Engineer Provided support in the design and implementation of Voice, Video and Data Solutions. These include IPT, Room Based Video Conferencing Solutions, LAN/WAN implementations and large cabling plants. Assisted in the sales process from the initial customer contact through closure of sales process. Developed and presented to all levels of customer management team. Provide transition support and ongoing technical support to the Operations team in supporting customers in projects and complete outsourcing arrangements. Managed Columbia based Sales team during part of tenure. • Increased total sales revenue and expanded product portfolio and capabilities of company. • Increased technical capabilities for Nortel IPT, Tandberg Video and networking products. Advanced Technology Services, Columbia, SC 2002 Solutions Architect Provided support in the design and implementation of Information Technology solutions for enterprise accounts, specializing in the Industrial Manufacturing sector. Assisted in the sales process from the initial customer contact through closure of sales process. Provided transition support and ongoing technical support to the Operations team in supporting customers in projects and complete outsourcing arrangements. Designed wireless, Citrix and LAN/WAN solutions. Provided consulting for LAN/WAN and systems improvements to customer base. Marconi Communications, Columbia, SC 1999 – 2001 Systems Engineer III Provided support in the design, development and implementation of end to end solutions for customers in both the enterprise and service provider markets. Prepared and assisted in the presentation of solutions, proposals, product reviews, etc. Assisted customers in resolving issues from network design to system wide problems. • Designed and implemented large ATM and Sonet based networks with OC-3/OC-12/OC-48. • Designed and implemented Voice over IP/ATM and other integrated voice and data networks. Sprint, Columbia, SC 1999 Data Applications Engineer Developed integrated LAN/WAN solutions for customers. Assisted in the development and presentation of proposals. Provided technical assistance to customers and installation teams after the sale. Integrated voice and data applications onto Frame-Relay, Point to Point and ATM based networks. Supported Cisco, Nortel, etc. switches/routers. Systems & Services L.L.C., Columbia, SC 1995 – 1999 Manager/Network Consultant Directed Columbia based sales/marketing and engineering staffs. Integral part of the startup of the company in creating growth and generating profits in its first year of operation. Managed profit/loss of Columbia based office. Provided pre-sales support and developed proposals/solutions for customers. Performed and managed consulting engagements including technology studies, network baseline analyses and Year 2000 studies. Installed and managed customer installations of cable plants, hubs, switches, routers, servers, PCs and applications. Resolved post sales customer problems/issues. McLeod Regional Medical Center, Florence, SC 1990 - 1995 IS Director/Systems Manager, Computer Services Department Managed the maintenance, support and long term strategic planning for the local area and wide area networks. Oversaw systems including IBM mainframes running VM/VSE, OS/2 LAN servers, Novell servers, NT servers, AS/400s, DEC Servers, Unix Servers and over 600 local and remotely attached personal computers. Provided application analysis, selection and installation support for office automation products, clinical applications, financial applications and others. Developed and maintained capital and operating budget for department. Provided project management support for the installation of departmental systems. Assisted individual departments in the selection of clinical and financial applications. Worked with Administration in the development of the Medical Center’s information requirements and development of standards. • Successfully designed and built the facility, infrastructure and systems to support the transition of an outsourced environment and staff to an internally maintained system. • Developed staffing requirements, hired and managed IT staff of 35+ to support new IT environment including operations, application programming, help desk and technical support staffs. Wellman Inc., Johnsonville, SC 1983 – 1990 Process Control Specialist, Fibers Division (1987 – 1990) Set up statistical process control program to assist manufacturing in controlling specifications on product lines. Worked throughout the plant on projects ranging from process improvements to management information system improvements. MIS Coordinator (1983 – 1987) Aided in the development of a new information management system with specifics in coordinating the overall planning of the system, aiding in the development of the detail transactions, training the individual users and acting as a liaison between users, management and the MIS Department. System was developed on two HP 1000's with plant wide on-line access and material tracking from purchasing contracts to shipment. Utilized barcoding technology, portable terminals and scanners, and radio frequency terminals. CLASSES / CERTIFICATIONS Nortel NNCDS Succession 3.0 and 4.0, Nortel NNCSS for Passport 8600 Routing Switch, Nortel Certified Technology Specialist (NCTS), CCDA(Cisco Certified Design Associate), TCP/IP Architecture(IBM), Bay Networks Router Configuration, Numerous Marconi Voice/IP, ATM, Ethernet, Sonet and DWDM certifications, Cisco, 3Com, Bay Networks, IBM training sessions, Marconi LAN & WAN Certified Engineer, Voice and Voice over IP Experienced in: Cisco IPT CCNA CCDA Nortel Marconi IBM Tandberg IP/IPX SNA Netbios Decnet Voice Video OSPF RIP EIGRP PNNI Frame Relay SMDS NEC ATM Sonet DWDM DSL/DSLAMs Ethernet/Gig-E Token Ring Firewalls HP Openview Netview NT Netware Unix OS/2 Inter-tel Citrix MS SQL DB2 SNA Server SMTP/POP3 VM/VSE EDUCATION Masters in Business Administration University of South Carolina, Columbia, South Carolina, 1991 Bachelor of Science in Industrial Management with a concentration in Computer Science Clemson University, Clemson, South Carolina, 19
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