TELECOMMUNICATIONS CONSULTING MANAGEMENT
Business Management / P&L / Startups / Customer Relations
System & Applications Design / Staff Development / Project Lifecycle Management
Accomplished, results-driven expert and team leader with proven track record of building and growing telecommunications management services. Key driver of business growth from $500,000 to over $8 million in annual revenues. Developed and nurtured client relationships resulting in repeat business and new business based on referrals from highly satisfied customers.
Designed telecommunications expense management (TEM) application and database for Telecommunications Invoice Processing, Auditing, and Call Accounting. Architected business processes to reduce costs while increasing efficiency and effectiveness of staff efforts. Areas of expertise include:
* IT Project and Team Leadership
* Telecommunications Management
* New Business Development
* Client Relationship Management
* Business Process Analysis / Improvement
* TEM Application and Database Design
MBG EXPENSE MANAGEMENT / CREATIVE COST MANAGEMENT / AUDICOM INC.
Stamford, CT / New York, NY
General Manager (1999 – 2007)
Joined Audicom, a privately-held telecommunications auditing and cost-optimization company, to modernize information systems for Y2K compliance, introduce new service offerings, and expand the business. We changed our company name in 2003 to Creative Cost Management to better reflect new business focus on Managed Invoice Processing services.
Directed a team of telecommunications analysts and application programmers in delivering high quality systems and outsourced services to the customer base, resulting in over $12 million of savings and cost avoidance for our customers. Our business successes led to the acquisition of the company in August 2006 by MBG Expense Management. I was retained to manage the transition until January 2007.
* Transitioned the company to an outsourced Managed Invoice Processing service from a traditional, contingency fee-based telephone billing audit business, establishing a recurring revenue stream in managed services of over $350,000 per year.
* Conceived and led development of TEM application, to support the Managed Invoice Processing service and provide an ASP-based client-facing application. This application was built on a relational database in MS SQL and web application designed in MS dot-net.
* Built a business management system to track and manage multiple complex client projects. The system provided critical information for management decision-making, billing, and reporting.
* Developed automated programs for mapping for EDI, Web, and CDROM electronic billing data sources for direct entry into an SQL database eliminating data-entry.
* Architected several internal business process and workflow improvements for increased efficiency, effectiveness, and profitability.
* Cultivated and nurtured ongoing client relationships resulting in conversion from contingency fees to monthly managed service fees.
TSL (a division of Brite Voice Systems)
Telecom Services Limited Inc. (TSL) – Parsippany, NJ
Vice President of Business Development (1995 – 1999)
General Manager (1989 – 1995)
Recruited as General Manager of Telecom Services Limited Inc. (TSL), a telecom software company providing telecommunications operations tracking, reporting, and expense control applications to major businesses. Services included a Call Accounting Service Center and related software applications. Clients included large Fortune 500 companies such as J.P. Morgan, The Bank of New York, Continental Insurance, the New York Stock Exchange, and the Federal Reserve Bank of New York.
Initially brought in to develop a comprehensive TEM software system, drawing upon intellectual property that I had developed at Phillip Morris. Directed business development efforts for the company, serving as a subject matter expert on telecommunications management and billing. Following acquisition by Brite Voice Systems, continued to direct business development efforts.
* Grew annual software and Call Accounting Service revenues from $500,000 to more than $8 million over a 10-year period. Grew the organization from 6 to 29 telecommunications and data processing professionals focused on providing high quality, responsive, customer-focused support services.
* Secured major client business relationships by analyzing business needs and communicating with clients following initial sales calls by sales team.
* Directed team in the development of comprehensive TEM software, based on MS SQL relational database technology, to handle all telecommunications functions including, Directory, Inventory, Work Orders, Problem Management, Invoice Processing, Billing Dispute Management and Cost Allocation/Chargeback.
* Led the design and implementation of key interfaces to numerous client managed systems streamlining the update processes for PBX management, call accounting, accounts payable, client inventory, and general ledger systems.
* Evaluated and implemented hardware and operating system upgrades for personal computing equipment, local area networks, and service bureau mainframe computing environments.
* Introduced innovative new procedures and automated analysis tools to streamline operating procedures, improve service levels, and tighten quality control measures.
PHILIP MORRIS INC. (now Altria)
New York, NY
Manager, Communications Technology and Operations (1985 – 1989)
Recruited to implement a plan that I had previously presented to Philip Morris in my work with Booz-Allen. This plan was to optimize the company's nationwide Telecommunications Network, to achieve annual cost savings of $600,000. Following successful implementation of the plan, I was promoted to Manager of Communications Technology and Operations. Led a team of 27 technical and support services personnel providing internal data/voice communications, mainframe and personal computer services, supporting an IBM computer network of 1,700 users. Responsible for control and management of a $7 million telecommunications expense budget.
Reorganized Help Desk services and developed system for problem tracking and resolution. Directed design and implementation projects for local area networks and departmental processor. Developed RFP, recommended, planned, and managed the implementation of a 2,500 line Headquarters PBX. Designed fiber and copper building distribution system to save $300,000 in annual connectivity costs.
BOOZ-ALLEN & HAMILTON, INC.
Tinton Falls, NJ / Bethesda, MD
Associate / Project Manager (1981 – 1985)
Project manager for integrated voice and data network studies involving requirements analysis, evaluation of network alternatives, and the presentation of recommendations to senior management clients in state, local, and federal governments, universities, and commercial businesses. Responsible for over $150,000 of new business development as well as many repeat client assignments in government, education, and corporate markets.
Developed technical specifications and requests for proposals (RFP) from client-specific business requirements for major network replacement and optimization projects. Wrote and presented recommendations based on analysis of vendor responses to RFPs to ensure selection of the most qualified bidders and most favorable rates.
MARINE MIDLAND BANK (now HSBC)
New York, NY
Communications Coordinator – Eastern Region (1979 – 1981)
Joined Marine Midland Bank as Communications Coordinator for the Eastern Region. Managed voice communications facilities and budget for the New York office and 80 branch banking locations in the Eastern Region, directing the activities of 12 telecommunications analysts and clerical staff. During this time, we implemented an electronic tandem network in the bank's New York, Syracuse, and Buffalo offices, one of the first state-wide networks of its kind.
PRIOR EXPERIENCE / EDUCATION / TECHNICAL SKILLS
After graduating from Fort Hamilton High School in Brooklyn, NY, I accepted a position at New York Telephone Company as a test desk technician, one of the highest non-management technical positions, with responsibility for troubleshooting voice/data central office and cable problems. I quickly developed expertise in all aspects of telephone company switching operations and service delivery.
I left New York Telephone to join the Suffolk County Executive Offices as a telecommunications analyst, implementing telephone systems for various county offices. After a comprehensive study conducted by Booz-Allen, we modernized county-wide telephone systems to save $24 million over a 10-year period.
I am knowledgeable in telecommunications network engineering, design and optimization; database and application design; and telecommunications cost management. I am also proficient in MS Office Suite (Word, Excel, Access, PowerPoint, Outlook), Visio, and MS Project. |
