SUMMARY
Goal-oriented and client-focused IT Manager with demonstrated experience in planning, developing, and implementing information solutions with business impact. Proven ability to partner with clients to identify needs, evaluate solutions, and accomplish their goals through the development and deployment of advanced IT solutions. Fluent knowledge in all phases of application development with strict adherence to the System Development Life Cycle (SDLC) and architecture standards. Experienced in joint application development, project and resource management and cross team training. Adept at trouble shooting, problem solving and supporting clients.
*CRM *Production Support *Client Support *Quality Assurance *Project Management *Application Development *Business Intelligence
*Vendor Relationships *IT & Data Governance *Budget Management
*Organizational Management
PROFESSIONAL EXPERIENCE
LORD, ABBETT & CO. LLC
Manager of Sales & Marketing Technology (2002 - 2010)
Promoted to Manager of Sales & Marketing Technology in 2002. Successfully managed and directed three teams of technology professionals: CRM Development, Production Support/Desktop Engineering, and Quality Assurance. Effective manager with solid leadership and team building skills, challenging others to develop as leaders while serving as a role model and mentor.
* Pioneered the implementation of a mature CRM system which supported 200 sales professionals nationwide.
* Customized and integrated our CRM system with all backend systems, through cross team implementations, yielding a 360 degree view of the client.
* Implemented our CRM system on the Blackberry, giving our remote sales force the ability to have more meaningful interactions, capture qualitative information, and communicate with our internal sales force.
* Strong experience managing the Marketing Lifecycle including segmentation, campaign management, and touch-point measurement resulting in increased sales.
* Designed, implemented, and managed a Travel and Expense System (T&E) which was also used as a management tool by Senior Sales Executives.
* Established and maintained vendor relationships across different types of service providers, developed IT budgets, and ensured company assets were maintained responsibly.
* Initiated, launched, and managed a Sales & Marketing Production Support/Desktop Engineering team.
* Successfully supported the Internal and External Sales Force, as well Marketing, Operations, and Senior Management, closing over 100 service calls per week meeting our service level agreement (SLA).
* Established and directed a formal Sales & Marketing Quality Assurance team.
* Expanded the impact of QA driven development making sure to meet organizational standards.
* Provided leadership for QA best practices across the entire IT department.
Project Manager (1997 - 2001)
Promoted to Project Manager in 1997. Successfully managed a team of four developers and ran a Project Office, managing development requests, priorities, and resourcing.
* Chaired the Computer Usage Committee across all external departments ensuring resources are equally distributed based on Senior Management priorities.
* Designed, implemented, and managed the Sales & Marketing Fund Inquiry system, the first web based application in the firm which provided fund characteristics to our internal sales force resulting in higher client satisfaction on inbound calls.
* Designed, implemented, and managed the Financial Advisor Stratification system, the first automated firm wide approach to client segmentation.
* Acted as the primary Applications Coordinator for the relocation from Midtown Manhattan to headquarters in Jersey City, NJ ensuring the move was transparent to our clients.
* Successfully headed the Y2K remediation project.
Systems Analyst (1992 - 1996)
Promoted to Systems Analyst in 1992. Responsibilities included taking on the role of team leader on development projects.
* Led the migration from the System 38 to the AS/400, ensuring all systems worked appropriately.
* Implemented best practices in change management and impact analysis using Softlanding¡¦s Turnover and Hawkeye¡¦s Pathfinder tool sets resulting in formal release management.
* Partnered with our printer to develop a Typesetting system that saved the firm thousands of dollars each quarter.
* Designed, implemented, and managed an online Sales Inquiry system, providing our clients with an easy to use analysis of different types of sales breakdown.
* Designed, implemented, and managed a Contact Management system, the first use of CRM at the firm.
Programmer Analyst (1988 - 1991)
Recruited while completing course of study at St. John¡¦s University. After initial training, gradually took on the responsibility for supporting and maintaining all production systems running on an IBM System 38. Over time these responsibilities expanded to encompass development for Sales Reporting and Portfolio Reporting.
EDUCATION
Bachelor of Science in Computer Science
St. John's University, New York |
