EXPERIENCE
SENIOR PRINCIPAL, PRODUCT MANAGEMENT, CRM PRODUCTS
Invited to join the CRM division by the Vice President of Development as a Senior Principal to lead several projects, and to report to the Vice President of Product Management:
-Drive the product strategy, roadmap and development efforts for a new CRM Service application, including knowledge management, customer self-service, cloud computing infrastructure and agent-to-expert collaboration.
-Coordinate with over 20 strategic industry customers, three regional sales forces and the global support services team to understand the business issues, develop the product roadmap and validate solutions.
-Manage the development process with domestic and international Scrum teams. Focused requirements to provide the greatest business value in the alpha release over a four month development cycle. Continue to organize features and plan releases by regularly re-evaluating attributes such as value, cost, risk, fit to strategy and release theme.
-Spearhead the effort to implement Scrum methodologies across 10 teams of 140 developers, QA engineers and product managers. Created the product backlog template and reporting tools to generate burn-down charts, as well as organizational wiki sites for coordinating the teams’ day-to-day work. As a result, teams have delivered core system capabilities from scratch to alpha quality in just four months. We anticipate feature freeze and beta quality within the next four month cycle.
-Consult on cross-organizational efforts to incorporate and streamline technologies from various acquired companies for knowledge management, collaboration and web site management into the CRM product.
PRINCIPAL, PRODUCT MANAGEMENT, COLLABORATION TECHNOLOGIES
Recruited by the Director of Product Management to create and present the market requirements for a modern platform supporting enterprise collaboration to a 15-person exploratory group consisting of product executives and their technical managers and leads. Consequently, we developed and designed a service-oriented application that provided solutions for email, calendar, web conferencing, instant messaging, content management and team collaboration. After launch, we established a customer and partner base of over 50 dedicated clients, and generated approximately $40 million in revenue in two years.
Inbound Product Management
-Developed market and product requirements, functional specifications and use case documentation for server components and web/mobile clients, including team collaboration (enterprise wiki, discussion forums, task management, event scheduling), content management, records management, security, workflow, anti-virus and directory integration. Directed multiple domestic and international teams specializing in client and server development, user experience engineering and quality assurance to deliver over 75 projects through three major product release cycles of the product.
-Worked with my teams to establish an agile and social development process, by which requirements, wireframes, visuals, working code and QA test plans were reviewed and iterated upon throughout the project lifecycle. We used time boxing techniques and ran concurrent projects to meet our deadlines.
-After the success of my inbound product management, I was asked to turn around projects that were considered troubled. Examples include:
Email Server: Within nine months, I reduced 30 enhancement requests to four significant projects.
Search Server: Fast-tracked a plan to re-architect the system-wide index and query service to provide more accurate search results and real time indexing for high volume systems.
Outbound Product Management
-Developed industry-specific go-to-market messaging and collateral. Authored marketing material for company publication. Designed and presented sessions at large marketing events.
-Designed and delivered the launch presentation and demonstration during the Keynote address at large marketing event with company President and EVP of Development.
-Provided support for multiple strategic prospects, resulting in customer references and revenues exceeding $15 million.
-Created content for documentation and support notes. Authored six major topic areas focused on concepts and administration for areas of product responsibility.
-Delivered business and technical assessments for potential partnerships and acquisitions of complementary products, such as eDiscovery tools, server-based integration platforms and integration with Microsoft Office tools.
PRODUCT MANAGER, COLLABORATION TECHNOLOGIES
Created collateral and provided vital communications among product management, development, sales, marketing, consulting and partners to drive the success of the product.
-Created, delivered and maintained technical reference material to guide the worldwide sales and implementation community, sales qualification processes to drive field towards appropriate opportunities, and key product presentations and demos for support, sales, and customers.
-Represented the division at public conferences (e.g. AIIM ECM Conference, Gartner Portals Content and Collaboration, LinuxWorld) and meetings with analysts (e.g. Forrester, Gartner) customers, and partners.
-Developed internal and hosted beta programs for early adopters and strategic customers of the product. Collected and analyzed feedback to prioritize bugs and enhancements for future releases.
-Managed strategic partnership with third-party vendor for migration tools. Created and delivered successful training materials and sessions to technical audience for migration tools.
SALES CONSULTANT, NORTH AMERICA STRATEGIC ACCOUNTS
Served as primary sales consultant contact for strategic accounts, including Citigroup, GE, Bank of America, Fidelity, CSFB, Fannie Mae, and The Hartford.
-Developed and delivered product presentations, demonstrations, and training sessions to customers. Created proof of concepts and pilots for strategic projects.
-Held leadership role in Sales Consultant Community via Expert Program and Development Partnership Programs.
-Mentored new Sales Consultants and Account Managers in a variety of areas e.g., enterprise technology, presentation techniques and sales processes.
INFORMATION SYSTEM SPECIALIST
-Managed the in-house development of a highly customized market tracking database application utilizing Microsoft Access and Excel.
-Implemented on-line corporate library system using Scantron technology solution.
-Provided senior management with recommendations for improvement of existing infrastructure.
EDUCATION
Master of Business Administration
-Specialization in Marketing
-Relevant Coursework included: New Product Marketing, Brand Strategy, Emerging Technology and Business Innovation, Global Outsourcing Strategy, Decision Models, Innovation and Design
-Participated in a study abroad program hosted by National University of Singapore
-Member, Technology and New Media Group
Bachelor of Arts, Computer Science
-Philanthropy Chair, Sigma Alpha Mu Fraternity |
