INFORMATION TECHNOLOGY MANAGEMENT & CONSULTANT
In-depth knowledge in the design and management of cost-effective high-performance information systems and technology solutions with multi-million dollar budget responsibilities. Extensive knowledge in all facets of project life cycle with strengths in strategic/operational planning, architecting infrastructures, business systems development, and other emerging technologies. Equal strengths in developing business processes and strategies, creating productivity metrics and establishing strategic alliances with vendors and manufacturers. Strong team-building skills.
• Disaster Recovery/Business Continuity Management • Operational Security Management
• Strategy Formulation • Organizational Development
• Systems Development & Integration • Data Center & Infrastructure Operations
• Service Support & Delivery • Budgeting & Cost Controls
• PBOK & PMI • ITIL
PROFESSIONAL EXPERIENCE
WALDEN UNIVERSITY, Minneapolis, MN Present
Post Masters education in Applied Management & Decision Sciences, Information Systems. Completed numerous research studies on the challenges of technologies, business intelligence, competitive advantage, and cultural barriers facing international organizations operating in Southeast Asia.
PRUDENTIAL (UK), Vietnam 2002 to 2004
Director Information Technology Operations
Member of the Senior Management Team with accountability for IT strategy, project planning, standards development, system security, IT resource planning and production system implementations. Direct day-to-day operations for IT and telecommunication services to support 35,000+ field agents, 33 branch offices, 1400+ full-time employees and 60+ IT staff. Formed strategic partnerships with international suppliers such as IBM, HP, Compaq, CSC and Microsoft. Appointed member of Life Insurance Operations and Corporate Management Boards. Reported to the CEO.
• Executed a formal budgeting analysis and forecasting process, providing the framework to manage a multi million USD operational budget and the generation of import quota forecasting report, a requirement of the Ministry of Finance and Investment agency.
• Reengineered the existing $12+ million USD fixed asset inventory management process by implementing bar-coding technology, saving the company more than 50% of the previously required man-hour resources.
• Designed and integrated 2 data centers in less than 1 year to host 15+ enterprise applications on 50+ high-end servers and mainframes running Wintel, Linux, and AS400 architecture.
• Created a company-wide customer focus initiative by integrating voice and data infrastructure for 4 strategic customer contact centers throughout the country.
• Streamlined the IT outsourcing maintenance requirement by implementing a Service Level Agreement and defining KPIs that reduced annual maintenance expenses by more than 35%.
• Revamped Customer Service workflow technologies that resulted in the company receiving the Vietnam Economic Times “Golden Dragon” award as the country’s best of class in the customer service category.
• Led the feasibility study and implementation of a Lotus Notes system with full rollout for 1,000+ users across the country in less than 4 months.
• Designed and administered the organization's Business Continuity Management program to include strategies, procedures, standards, guidelines and availability assurance process. Review recovery plans on an on-going basis to ensure compliance with policy.
• Developed and integrated a multi-million dollar IBM imaging solution and CSC Life Policy system that resulted in higher system availability, improved policy administration, and increased efficiency in customers' information management.
ALWAYS-ON SOFTWARE, New York City, New York, USA 2000 to 2002
Director Information Technology
Developed and executed all internal corporate IT planning and operations for 5 U.S. and 3 international offices. Managed client and vendor relationships, performed risk assessment, and managed capital expenditures. Directed all operational planning, pricing strategies, development, introduction and launches of portal products. Developed the overall strategy of ASP technology acquisition and integration required to support 4,000 global client accounts. Promoted to Senior Director level within 4 months of tenure. Reported to the CIO.
• Led the organization through a series of software product upgrades to capitalize on emerging technologies and application enhancements. Completed 3 major product upgrades and captured a 50% reduction in time-to-market.
• Fostered a culture change and transitioned the IT function from a technology-driven to a business-process-driven model.
• Developed and managed an e-commerce strategy that doubled client accounts within 3 months of implementation.
• Created responsive customer management policies, procedures and reporting systems to enhance service level requirements, and to ensure compliance with other U.S. business regulatory agencies.
• Identified key areas for operational and process improvement throughout the product development, sales, marketing, and administrative functions to ensure quicker time to market.
SOLARCOM INC., Philadelphia, Pennsylvania, USA 1999 to 2000
MIS Director
Developed, executed and supported IT strategy for the country’s largest billing and remittance company with 20+ locations throughout North America. Processed more than 540 million remittance items annually for more than 30 banks and 3,000 corporations. Managed a staff of 13 full-time consultants and 12 indirect multi-tiered IT personnel. Member of the senior-level IT Advisory Committee. Reported directly to the Chief Information Officer (CIO).
• Completed a $700,000 relocation project of the company’s primary data center from Philadelphia, PA to Napa, CA in less than 90 days, while ensuring minimal technology impact to clients and vendors.
• Realigned corporate IT Directives and recovered 75% of all lagging technology projects in less than 3 months from date of employment.
• Successfully completed the Y2K event on all deployed information systems with zero discrepancies.
• Integrated and expanded banking encryption technology to the existing corporate infrastructure to provide maximum security in data transmission.
• Envisioned, developed, documented and trained IT staff on Data Center Disaster Recovery procedures.
RESERVE READINESS COMMAND REGION FOUR, Fort Dix, New Jersey, USA 1996 to 1999
Director, Information Systems
Recipient of the Achievement Medal from the Chief of Naval Operations and two Commendation Medals for professional achievement while serving as Director of Information Systems covering a 5-state area. Served as Senior Director for the design and installation of Intranet systems and Project Manager for the Reserve Force WAN Connectivity & Cost Efficiency Study. Directed all information systems security initiatives for an organization consisting of more than 3,000 personnel. Managed a staff of 20 professionals.
• Developed and implemented bold and aggressive IT plans and policies in support of a 5-state realignment and reorganization. Achieved every goal 20% ahead of schedule and well below budget.
• Installed WAN between 7 locations while facing severe constraints on facility engineering demands and fiscal limitations. The completed project improved administrative efficiency by at least 50%.
SBU-22, New Orleans, Louisiana, USA 1993 to 1996
Head of Operations & Security
Directed all security management practices including cryptography, operations security, physical security, and personnel security. Managed day-to-day operations, training and the deployment of more than 230 personnel. Monitored IT to leverage the organization’s workload, while safeguarding classified information on a government agency WAN.
• Created and implemented an executive DR plan that addresses the organization requirements within established timeframes. Developed and managed DR communications/reporting procedures for the Commanding Officer.
• Researched, designed and implemented the organization’s first fiber-optic WAN that was nearly capable of real-time, inter-state secured communication with other specialized government agencies.
COMMAND, CONTROL, OCEAN SURVEILLANCE CENTER 1991 to 1993
RDT&E DIVISION, San Diego, California, USA
Marine Systems Technology – Technical Representative/Documentation Officer
Documentation Officer for the Air Defense Initiative (ADI) and Advanced Tethered Vehicle (ATV) systems. Provided guidance/recommendations in documenting procedures for research and development of scientific projects with a $17+ million budget. Directed all legal matters for 400+ personnel. Supervised staff of 20 professionals.
• Coordinated and prepared documentation for various high-tech demonstrations for high-ranking officials and members of the United States Congress.
EDUCATION
Master of Science • Management, Information Systems •New Jersey Institute of Technology, USA
Bachelor of Science •United States Naval Academy, Annapolis, Maryland, USA |
