SENIOR-LEVEL INFORMATION TECHNOLOGY MANAGER
Highly respected senior executive with extensive background in working in extremely complex IT environments consisting of multiple facilities and integrated systems throughout the healthcare industry. Creative and results-oriented expert in the design, development, and delivery of cost-effective, benefits-driven technology solutions.
Core competencies include:
Proactive Leadership & Management Adaptable to Change
Ability to Think Globally Budgeting & Capital Expenditures
Strong Communication & Interpersonal Skills Team Building & Teamwork
Strategic Planning & Implementation Energetic & Motivated
Operations Research & Decision-Making Relationship Building & Management
PROFESSIONAL EXPERIENCE
FIRST CONSULTING GROUP Long Beach, CA
DIRECTOR OF CONSULTING, 2004 - 2006
Served as a director in the consulting practice working on assignments that include implementations, system selections, and clinical strategies. Directed a review and implementation of a new physician and resident credentialing process that was integrated into the new clinical information system.
Selected accomplishments:
Reorganized a failing project to produce implementation results.
Developed a process for integrating physician credentials into the new clinical information system.
Managed the cleanup of physician data.
Developed new processes for physician credentialing.
Served as part of a team to outsource a major client.
Performed system selections to assess the quality and economics of potential clinical systems vendors.
Assessed and participated in clinical strategies for clients.
Assessed and participated in a clinical and technical strategy for the hospital of the future.
CERNER CORPORATION Kansas City, MO
VICE PRESIDENT AND PARTNER, 2002 - 2003
Served as an executive for a consulting division directing the implementations and client relationships for a leading global healthcare products and services firm. Directed large project teams for the complete implementation of clinical and financial technology solutions for health-care industry clients. Maintained full P&L responsibility for diverse clients including prestigious academic health systems and community hospitals. Assigned to clients to improve difficult customer relationships and struggling product / project implementations. Ensured quality customer service and satisfaction to customers spending in excess of $100 million in software, hardware, and consulting. Forged and maintained collaborative relationships with third-party vendors participating on large project teams.
Selected accomplishments:
Reorganized project teams that were previously unsuccessful in completing implementations thereby creating stronger teams that accomplished significant goals within specified timelines and budgets.
Recognized for adept ability to achieve a complete turnaround in adverse situations involving failing projects and dissatisfied clients.
Contributed to considerable profitability and growth of Cerner Corporation demonstrated by achieving significant bonus opportunities.
SOLE PROPRIETER
INDEPENDENT CONSULTANT, 2000 2002
Restructured the corporate data center, technology, and applications of a large integrated healthcare system, thereby creating three independent and autonomous hospital data centers.
Partnered with a well-known healthcare management turnaround firm to perform IT assessments in large academic and multi-facility health systems.
Specialized in healthcare technology strategies that resulted in specific turnaround recommendations for IT.
DETROIT MEDICAL CENTER Detroit, MI
DIRECTOR, 1998 - 2000
Served as Director and Interim CIO of a large multi-facility academic medical center with a $72 million IT operating budget. Fulfilled executive responsibilities for the successful Y2K project.
Selected accomplishments:
Saved the medical center $1 million annually by assessing and reorganizing technology staffing and technology investments.
Turned around a struggling $125 million clinical system project as demonstrated by the successful implementation of six hospitals within a calendar year.
Invested in employees by developing a unique $1 million retention program for highly skilled and high-performing IT staff.
Demonstrated ability to make difficult decisions through the downsizing of IT during the cost containment measures required by the medical center and the management turnaround firm.
SPARROW HEALTH SYSTEM Lansing, MI
CHIEF INFORMATION OFFICER, 1995 - 1998
Directed the IT infrastructure for an integrated delivery system comprised of two teaching tertiary care hospitals encompassing a trauma center, four affiliated community hospitals, a 100,000-member HMO, a 12,000-member PHO, a home health organization, a regional laboratory system, a cancer center, a Management Services Organization, and a Foundation.
Selected accomplishments:
Championed the evolution of IT services from a hospital-based department to a system-wide corporate strategic asset.
Directed the Systems Integration Task Force established to perform due diligence and develop a plan for the merger between an acquired hospital and Sparrow Health System.
Spearheaded the implementation of a regional data center to consolidate multiple distributed data centers into one single facility.
Launched the Physician Information System Advisory Group to align physicians with the IT strategic plan.
Developed significant advances toward EDI resulting in 80% electronic interfaces to third-party payors.
MERCY HEALTH SYSTEM Cincinnati, OH
(Outsourced position through BRC Healthcare)
DIRECTOR INFORMATION SERVICES, 1994 - 1995
Directed the IT department for a multi-hospital health-care delivery network composed of four acute care hospitals, five outpatient health centers, a surgery center, and a home healthcare service, all integrated via a regional data center.
Selected accomplishments:
Reduced the annual IT budget by $225,000 by consolidating four hospital data processing operations into a centralized regional data center.
Ensured the existence of a cross-functional, multi-entity organization to prepare for JCAHO Information Management standards.
Established a regional committee structure that created an environment of cooperation and productivity in an effort to maximize the health systems significant investment in information technology
MOTION PICTURE AND TELEVISION FUND Los Angeles, CA
(Outsourced position through BRC Healthcare)
CHIEF INFORMATION OFFICER, 1993 - 1994
Directed the IT department for an integrated health-care delivery network serving the entertainment industry comprised of an acute care hospital, a long-term-care hospital, four outpatient health centers, a managed care product, and a significant philanthropic foundation.
Selected accomplishments:
Authored and executed a $5 million IT strategic plan for a multi-corporate integrated health-care delivery system.
Instituted a $1.2 million voice/data network throughout metro Los Angeles linking an acute care hospital, a managed care entity, four remote health centers, a foundation, childcare center, and a retirement community.
Coordinated information requirements of a Primary Care Physician Medical Group and IPA of 300 physician specialists.
Reduced IT operating budget by 15% by renegotiating maintenance contracts and streamlining overall departmental operations.
** Additional employment encompasses Director of Information Services, Memorial Hospital, Oconomowoc, WI; Manager of Systems Development, Childrens Hospital of Wisconsin, Milwaukee, WI; and Senior Consultant, Andersen Consulting, Milwaukee, WI.
EDUCATION & CREDENTIALS
Masters of Business Administration Concentration: Computer Management
Bachelor of Arts in Social Science with Teaching Certification
EASTERN ILLINOIS UNIVERSITY Charleston, IL
Research: Socioeconomic Impact of Robotics
Professional Training
Certified Computing Professional Designation (CCP)
Information Management Executive Course University of Michigan
Professional Associations:
Healthcare Information Management Systems Society (HIMSS)
College of Healthcare Information Management Executives (CHIME)
Publications/Presentations
Networking the Physical Community (COMNET)
Community Health Information Network (HFMA)
Electronic Request for Proposal (HIMSS)
Socioeconomic Impact of Robotics Academy of Management |
