SENIOR IT MANAGER (ENGAGEMENT PURSUIT, SERVICE DELIVERY, TRANSFORMATION MANAGEMENT)
Comprehensive leadership experience in IT Managed Services revenue generation and delivery domestically and internationally. Key positions held in planning,
negotiation, and successful global program implementation for global outsourcing customers ($50-200M each across a variety of industries). +10 years
experience leading enterprise transformation and improvement programs.
PRINCIPAL COMPETENCIES
Successful organizational transformation through global leadership and program management--complex initiatives with large teams across multiple
geographies for strategic customers
New revenue achievement and strategic relationship development (including technical and financial bid preparation)
Proven effective written and oral communication skills
Successful enterprise performance improvement consulting and implementation
Strong technical skills for project management and planning
EMPLOYMENT HISTORY
HEWLETT-PACKARD
Global Transition/Transformation Manager; HP Managed Services; 2002 -- Present
Leading transition solution team to HP’s first Managed Services global investment banking outsourcing customer ($181M, now delivering 17% cost reduction).
Directing all technical and business change initiatives (Service Desk, Business Transformation, Onsite Support, Desktop Management, and Human
Resources; $9M budget; global team >100). Key milestones achieved include:
--Global infrastructure build for Altiris hardware and software monitoring and software deployment.
--New Service Desk build and launch in North America and Europe (included Global Network Connectivity Solution; staff hiring and training; facilities
build).
--New global Asset Management system implemented (now tracking >70,000 assets).
--Successful transfer of 210 employees and 90 contractors to HP.
--Full Physical Inventory in EMEA and the Americas.
--Solution recognized by TPI (industry-leading outsourcing consultancy) as differentiator in success against IBM, CSC, and others.
Created and implemented the HP Transition & Transformation Methodology (HP's worldwide process and toolset to manage customer transitions for HP's $5B outsourcing business).
--Initiative included business process engineering; governance systems; training (over 700 trained); web portal; communications; global rollout.
COMPAQ COMPUTER CORPORATION
Managed Services Global Program Manager; 2000 -- 2002
Senior pursuit/solution architect role in successful comprehensive outsourcing account pursuit teams ($51M new revenue capture).
--Transition solution, negotiations, and customer communications.
Led global program to create the Compaq Transition Methodology.
--Selected in 2002 by post-merger HP leadership as "adopt-and-go" model for the consolidated company.
Leadership role in account improvement programs for multiple strategic accounts (including the U.S. Postal Service and Microsoft).
--Drove contract implementation and additional business capture.
--Improved performance in program management, business process engineering, customer communications, vendor selection, account management innovations.
Process design, organizational development, budgeting, and group operating principles for world-wide service delivery operations ($600M business unit).
Delivered analyst communications on transformation and service delivery capacity.
--Compaq listed for the first time on the Gartner analyst group "Magic Quadrant" of outsourcing companies (April 2002).
--Transition management positioned as market differentiator for Compaq; contributed to follow-on revenue growth.
Senior Performance Improvement Consultant; 1998--2000
Transition Solution Architect for global services outsourcing engagements.
--Contributed to >$60M revenue generation through sales support consultancy on a successful sourcing pursuit with a global telecommunications company.
Led multiple consulting projects in organizational development, business process engineering, and applied research ($750K budget).
CONSULTANT; MULTIPLE LOCATIONS
Instructional Development and Evaluation Consultant; 1992-1998
Led development of ISO 9000 and safety training interventions for Universal Instruments Corporation (New York manufacturing; 1,100 people in over 30
countries).
Contributing author of $300K workforce development grant for Syracuse University.
Co-authored Making Connections, a guidebook on creating college-level distance education courses (used at Florida State University as a
course text).
Co-authored successful $552K proposal to USAID (Project Management and Ownership Redefinition in Post-Privatized Hungarian ESOP Companies).
EDUCATION
Ph.D. Instructional Design, Development & Evaluation, Syracuse University, 1998.
--Emphasis on: change management, research design, performance engineering, organizational development, information technology.
M.S. Instructional Design, Development & Evaluation, Syracuse University, 1994.
B.S. Journalism, University of Florida, 1986.
--Additional course work in accounting (Bentley College, Fall 1999) and PMI project management (ESI training, 2002, 2003) |
