STEVE HEISTAND
1051 Fairfax Lane, Weston, FL 33326
Office: (954) 384-2117
Cell: (954) 682-0609
E-mail: s.heistand@demandlogic.net
OBJECTIVES
My objective as a senior IT manager is bridging the gap between IT and business. My twenty plus years of experience working with senior executives, meeting key stakeholder requirements and leading cross functional teams provides the unique leadership skills to plan, select, validate, implement and support SCM, ERP, CRM and Financial systems, along with the underlying IT technologies.
KEY MANAGEMENT ASSIGNMENTS
BURLINGTON COAT FACTORY
Project Manager and System Lead (May 2010 - Oct 2010)
Implemented Burlington’s change in parcel carriers from UPS to FedEx. The system and process changes impacted virtually all operations including transportation, distribution centers, stores,
e-commerce, vendor relations, accounts payables, payroll, accounting and mailroom. The projected annual savings was $3 million.
• Proprietary Systems - new custom store portal (450 stores), web store, internet order fulfillment, freight, store receiving and vendor charge backs
• Third Party Solutions - Oracle AP, FedEx Café, Inovis EDI (110 & 214), American Payroll and Bird Dog (Freight Audit)
• Project Tracks - Systems Integration, QA, Internal Rollout (Stores, DCs, Mailrooms, Equipment Repair and Payroll), Vendor Rollout, Overseas Shipments, and Administrative/Legal
• Project Team - FedEx (Core Trust team and Account Team), and Burlington staff from SCM, Warehouse, Store Operations, E-Commerce, Accounting, AP, IT and QA
BURLINGTON COAT FACTORY
Project Manager (Nov 2009 - May 2010)
Delivered the systems for a new fully automated distribution center. The existing warehouse systems were replaced with a new solution to support Burlington’s new regional distribution model. The distribution opened on schedule and within budget.
Systems - Manhattan Associates WMOS (DB, Application, EIS, Web and PM Servers), interfaces to Dematic MHE, proprietary merchandise systems, and Oracle Financials.
Project Team - Burlington staff from SCM, Warehouse and IT; and resources from Fortna and Manhattan.
Project Tracks:
• Coordinated 3rd party efforts including Manhattan Associates, Fortna, Dematic and independent consultants
• Managed the setup of different Manhattan WMOS environments for development, QA, training and production, along with the transitions between environments
• Planned and led all aspects of testing including System, User Acceptance, Operational Readiness, Volume and Failover Testing
• Planned and led the data conversion and loading of production data
• Facilitated the requirements of Key Stakeholders
APLICOR
Researcher and Author (Jun 2009 - Mar 2010)
Researched and wrote articles on SCM best practices to be used for marketing Aplicor’s solutions.
MERVYNS DEPARTMENT STORE
Project Manager and SCM System Analyst (Jun 2007 - Feb 2008)
Fixed the flow of imported merchandise from Asian suppliers to west coast distribution centers. Systems and processes were changed to integrate information timely and accurately, provide early visibility to problems, and expeditiously resolve exceptions. The delays were virtually eliminated.
• Systems - Manhattan Associates PKMS, JDA Retail Solutions (MMS, E3, Allocations and Enterprise Planning), Inovis (EDI 850, 856, 315, 223 and 214) and a custom SCM workbench
• Project Tracks - Before system changes were completed a temporary triage was setup to resolve product delays; systems and processes changed to monitor overseas shipments, interface shipment schedules with de-consolidators, and process inbound distribution center shipments
• Project Team - Mervyns merchandise and SCM staff, JDA staff, Manhattan Associates staff, and contract software developers
MERVYNS DEPARTMENT STORE
Engagement Manager (Feb 2006 - Jun 2007)
Managed and coordinated staffing requirements for the project to spin-off Mervyns from Target. Project scope included JDA (MMS, E3, Author Allocations) implementation, Manhattan PKMS implementation, Store Systems, Data Center, and Data Conversions.
ARBY’S RESTAURANT GROUP
Project Manager and Analyst (May 2005 - Feb 2006)
Consolidated Arby’s corporate systems with the systems of their two largest franchise holding companies, supporting plans to form a new company - Arby’s Restaurant Group (ARG). ARG was up and operating on schedule with all systems requirements completed.
• Project Tracks - Consolidated field offices, moved corporate offices, ensured Sarbanes Oxley compliance, built a new datacenter, and implemented Ultimate Software Groups PR, HR software
• Tasks - Facilitated the requirements of the key stakeholders, assessed needs, planned projects, led cross functional teams, led IT and QA efforts
• Project Team - Arby’s Accounting, HR and IT staff, and Ultimate Software Team
DICKS SPORTING GOODS
Project Manager (Aug 2004 - Feb 2005)
Consolidated supply chain systems resulting from Dicks Sporting Goods acquisition of Galyan Sports. The challenge was changing Dicks Sporting Goods distribution model from a single distribution center to multi-distribution centers; while at the same time, integrating all the Galyans’ stores, inventory and personnel. The project was completed on time, meeting all planned objectives.
• Systems - InFor WMS, JDA (MMS, E3, and Allocations), Oracle Financials, and Micro Strategy Business Intelligences
• Project Tracks - System interfaced to accommodate multiple DCs, implemented WMS software and hardware, transferred merchandise between DCs, and converted Galyans’ data
• Project Team - Dicks’ IT, QA and SCM staff, and JDA consultants
GART SPORTS
Project Manager and SCM Analyst (Aug 2003 - Apr 2004)
Defined requirements and led the efforts to integrate Sports Authority’s (SA) supply chain systems into Gart’s retail and merchandise systems as part of Gart’s acquisition of SA. The objective was to integrate Gart’s and SA’s systems within 4 months. The project was completed on time, and all distribution centers continued operating on normal schedules throughout the merger.
• Systems - JDA (MMS, E3, Allocations and Store Systems), Manhattan Associates PKMS and Premonos EDI
• Project Tracks - Configured PKMS for 3 DCs, developed interfaces, and enhanced store transfers
• Tasks - Assembled a project team, brought Garts SCM and IT teams up to speed on the TSA model, developed implementation plans, led IT efforts, and kept the DC operating on a normal schedule throughout the transition
SPORTS AUTHORITY
Project Manager and SCM Analyst (Nov 2002 - Aug 2003)
Took charge of the efforts to get Sports Authority’s (SA) new distribution center initiative back on track (after falling behind schedule); which included the implementation of all system infrastructure, warehouse systems, processes, and interfaces with host and store systems. The DC was implemented on-time, within budget, and without interruptions to the supply chain while achieving the reduced gross margin objectives.
• Systems -Manhattan Associates PKMS, JDA (MMS, E3, Allocations), store systems and Premonos EDI
• Project Tracks - Implemented warehouse servers, wireless network and communications with host, setup and configured PKMS, developed system interfaces, and planned and managed testing (System, User Acceptance and Operational Readiness)
• Project Team - Manhattan Associates Consultants, Kurt Solomon Associate Consultants and TSA IT, SCM, Merchandising, Store Operations and Accounting staff
SPORTS AUTHORITY
Analyst (Jun 2002 - Oct 2002)
Researched and planned a strategy to refresh store technologies and systems.
• Systems - POS, credit card processing, store communications portal, inventory management, kiosk, RF technologies, host support systems, and system interfaces
• Planned - key stakeholders requirements, store system model, transition roadmap, capital and expense budgets, and implementation schedule
SIGNON CONSULTING
Managing Partner (Nov 2000 - Jun 2002)
Managed and led the merger of SignOn Consulting with another IT consulting and system integration firm to form a new IT solutions company that would generate 12 million annual in revenues. Tasks included:
• Consolidated and defined engagement practices, disciplines and standards
• Organized management team and administrative support staff
• Established compensation structure, HR policies and employee benefits
• Managed partnerships with IBM, HP, Microsoft, Cisco, CA and others
SPORTS AUTHORITY
Project Manager and Analyst (Aug 1999 - Oct 2000)
After being asked to trouble shoot issues with a new JDA implementation, an assessment was made, issues analyzed and project re-organized. Issues areas included interfaces to POS, PKMS, Trade Payables, Invoice 3 Way Match, and PO Processes.
• Systems - JDA MMS and Allocations, Manhattan Associates PKMS, Premonos EDI, and POS
• Project Team - TSA IT, SCM, Merchandising, and Accounting staff, and JDA Consultants
SIGNON CONSULTING
Managing Partner (Jan 1999 - Aug 1999)
Acquired and merged with another IT firm; defined practice for Y2K engagements; and managed office move.
The Sports Authority
Project Manager and Analyst (Aug 1996 - Dec 1998)
Managed the system initiatives transitioning their supply chain from a store drop shipment model to a regional distribution model.
• Systems - Manhattan Associates PKMS, Lawson Retail, Lawson Financials, EDI, store systems, E3 Replenishments, merchandising systems, and inventory systems
• Project Tracks - The four walls within the DC, PKMS implementation, vendor rollout, system interfaces and testing (system, user acceptance and beta testing)
• System Interfaces - MHE, Merchandise Systems, Store Systems, Trade Payables, Accounting, Executive Reporting and EDI
SIGNON CONSULTING
Managing Partner (Jan 1990 - Aug 1996)
Acquired SignOn from the retiring owner and then drove the efforts to expand the customer base. The following is a sample of client projects of which I managed the day to day activities:
• Royal Caribbean Cruise Line - Implemented JDEdwards Payroll and HR
• Ryder Systems - Developed custom systems to support truck rental for field offices
• Tasco Sales - Implemented JDEdwards ERP
• QRS - Developed software so that QRS could exchange data with clients who used AS/400s
• Garment Corporation - Developed and supported custom applications for manufacturing, order fulfillment and forecasting/planning
• Fine Distribution - Enhanced inventory, order fulfillment and warehouse software
• Sherry Manufacturing - Modified legacy systems to accommodate EDI and trading partner requirements
• Electronic Equipment - Developed custom order fulfillment, inventory and billing systems
• Peter Glenn Ski & Support - Developed the custom systems Peter Glenn needed so that they were able to manage Sports Authority ski departments as a third party contractor
• Lennar - Implemented JDEdwards Financials
• Media Professional Insurance - Developed systems to manage premium finance business
EMPLOYMENT HISTORY
DEMAND LOGIC, LLC
Project Management and Business System Services
Principal / Management and IT Consultant (2002 - Current)
Leading and taking full responsibility for large complex system initiatives transformed my clients’ organizations to be more global, efficient and competitive. For each initiative, the key stakeholder requirements, as well as Sarbanes Oxley and other governing compliance requirements, were included as part of the deliverables. Project planning included: risk mitigation, scope and other project management best practices. Planned and facilitated the different department transitions to their new operating paradigms to insure that the new business initiative goals were successfully met.
SIGNON CONSULTING
Information Technology Services
Managing Partner (1991 - 2002)
Planned and directed the delivery of billable services to clients, oversaw a staff of 70 professionals, and supported sales and marketing. Services included: project management, software development, systems integration, managed services, and other IT services. Developed and managed formal partnerships with IBM, Microsoft, HP and Cisco.
ROYAL CARIBBEAN INTERNATIONAL
Vacation Cruise Ships
Senior Business Analyst and Project Manager (1990 - 1991)
Developed and planned strategies with senior executives to replace homegrown legacy systems with solutions from the leading software providers for airline reservations, supply chain and human resources. Upgraded the financial systems, implemented American Express for passenger charges and developed a shipboard personnel training program.
SIGNON CONSULTING
Information Technology and IBM Business Partner
Vice President (1987 - 1990)
Consulting revenues doubled by planning and executing enhancements to the consulting practices. Areas of improvement included the management of engagements, client relationships and professional standards. Implemented and managed an IBM agent program that included the sales and delivery of IBM midrange systems.
Senior Consultant and Lead Software Developer (1981 - 1987)
Provided custom software solutions to clients and managed staff programmers.
PROGRAMMER AND SYSTEM ANALYSIS JOBS
1980 Coca Cola Bottling Company of Miami - Lead Programmer Analyst
1979 Dynamic Control Corporation - Programmer Analyst
1978 Garment Corporation of America - Operator, then Jr. ProgrammerSteve
EDUCATION AND TRAINING
FLORIDA INTERNATIONAL UNIVERSITY
While working 50 plus hours a week, completed 75% of credits towards a BS in Computer Science with a 3.4 GPA.
VILLANOVA UNIVERSITY EXECUTIVE EDUCATION:
• Six Sigma Master Certificate:
• Six Sigma Black Belt
• Lean Six Sigma
• Mastering Project Management
UNIVERSITY OF TENNESSEE EXECUTIVE EDUCATION:
• Supply Chain Management Strategies
• Demand Management
UNIVERSITY OF SAN FRANCISCO EXECUTIVE EDUCATIONS:
• Functional Perspective of Supply Chain Management
• Tactical Implementation of Supply Chain Management
• Strategic Best Practices of Supply Chain Management
VARIOUS EDUCATION AND TRAINING:
• IBM, Lotus, Microsoft
• JDEwards, JDA, Manhattan PKMS, Great Plains, Ultimate Software
• Web Development, EAI , B2B, EDI
• Voice/Data Communications, Back & Up Recovery, Security
BUSINESS SYSTEMS EXPERIENCE
• Manhattan WMS PKMS & WMOS
• JDEwards ERP & Financials
• JDA MMS, E3 & Arthur
• Lawson Retail & Financials
• Ultimate PR & HR
• Inovis EDI
• ADP PR
• Great Plains ERP & Financials
IT EXPERIENCE
• Microsoft - C#, VB, ASP.NET
• IBM - AS400, Mainframes, Lotus Notes
• Web Development - XHTML, XML, JavaScript
• Database - DB2, Oracle, MS SQL Server
• Datacenters - Facilities, Voice & Data Communications, IT Security, Business Continuity and Backup & Recovery |
