SUMMARY
A highly motivated goal-oriented healthcare executive with extensive experience in sales and marketing, business planning, and corporate communications. Recognized for national expertise in outsourcing and business operations. Greatest strengths include leadership skills, building effective teams and communicating effectively at all levels. A strategic thinker with a sharp business mind, has ability to negotiate and achieve buy-in. Successful in working with both for-profit and community-owned organizations, including health systems, group purchasing organizations, manufacturers and service providers.
EXPERIENCE
McKESSON PROVIDER TECHNOLOGIES, Atlanta, Georgia
The world’s largest healthcare services company with $90 billion in annual sales, McKesson is a Fortune 16 Corporation that provides pharmaceutical supply management and information technologies across the entire continuum of healthcare.
CLIENT EXECUTIVE ~ SALES 2005-2006
Responsible for the development of client relationships within assigned new business accounts in North Texas, resulting in the sale of information technology products and services for acute care facilities.
• Manages 17 health care systems, representing > $8 billion in operating expense.
• Serves as executive liaison to client hospitals, and internal quarterback for 58 product and service offerings.
• Developed and manages pipeline of > $28 million in new business opportunity.
• On target to exceed $6.3 million annual budget in sales margin.
VHA INC., Irving, Texas
A national network of more than 2,200 leading community-owned health care organizations and their physicians, comprising 24% of the nation’s not-for-profit hospitals.
SENIOR DIRECTOR OUTSOURCING AND STRATEGIC SERVICES 1997-2005
Established and developed outsourcing service line, built a cohesive and highly productive team. Established the company’s reputation for leading-edge advances in outsourcing, and provided education for member hospitals on methods for maximizing the value of this business strategy. Led initiative to improve support and services to better serve the unique needs of the alliance’s 750 small and rural hospitals.
• Grew outsourcing service line from 5 to 80 supplier relationships, achieving $1.2 billion in managed sales.
• Maintained 25% annual revenue growth with consistent operating income margin >50%.
• Developed and implemented quality standards, achieving 6% improvement in customer satisfaction.
• Served as VHA spokesperson and industry expert on outsourcing; conducted annual primary research.
ALLIED PHARMACY MANAGEMENT, Irving, Texas
Nation’s third largest pharmacy contract management company, providing services to hospitals and long-term care facilities throughout the United States.
DIRECTOR OF SALES 1993-1997
Developed and implemented sales strategy and marketing campaign for the outsourcing of hospital pharmacy services. Increased reputation of company from regional provider to national scope and quality.
• Attained 13 new client contracts, resulting in annual net revenue increase of $18 million.
• Managed sales and supervision of service implementation in 48-state territory.
MAXUM HEALTH CARE (VHA DIAGNOSTIC SERVICES), Irving/Dallas, Texas,
Outpatient health services company providing advanced imaging and therapeutic services to 150 hospitals, physician groups, and managed care customers throughout North America.
DIRECTOR, MARKETING AND CORPORATE COMMUNICATIONS 1986-1993
Began as a VHA Enterprises start-up company to provide cost-effective, competitive advantage services to member hospitals. Eighth employee hired to develop and establish mobile imaging services company.
• Developed and implemented corporate identity, marketing and educational programs, increasing revenue from $1.2 million to $28 million.
• Developed and managed communications plan for IPO, which resulted in raising $16 million, subsequently, managed investor relations and corporate communications programs.
• Won numerous local and national awards for marketing and educational programs, establishing the company’s national leadership position for quality and innovation.
ADDITIONAL EXPERIENCE
AMI DIAGNOSTIC SERVICES, Clearwater, FL, and Houston, TX, CUSTOMER SERVICE, 1982-1986
UNIVERSITY COMMUNITY HOSPITAL, Tampa, FL, LICENSED PRACTICAL NURSE, 1979-1981.
SARATOGA HOSPITAL, Saratoga Springs, New York, LICENSED VOCATIONAL NURSE, 1975.
EDUCATION & LICENSURE
CALIFORNIA COAST UNIVERSITY, Santa Ana, CA, B.S., BUSINESS ADMINISTRATION, 1993.
SARATOGA-WARREN COUNTIES VO-TECH, Saratoga Springs, New York
LICENSED VOCATIONAL NURSING - CERTIFICATION, 1975. Licensure, New York, 1976, Florida, 1979.
TRAINING & CERTIFICATION
Sales Boot Camp, McKesson Provider Technologies, 2005
Managing Change, Personnel Decisions International, 2004
Targeted Selection & Succession Planning – Development Dimensions International, 2003
Media & Public Relations Training, Carter Ryley Thomas, 2003
MenTTium 100 – Executive Development for Women, Mentoring the Future, 2002
Graduate of VHA’s Leadership College, Class of 2001
Negotiating for Results, Gibson 2000
PERSONAL
Enjoys marathon running, hiking, backpacking and mountain climbing, as well as adventure travel and exploring other cultures. Active and accomplished in charity fund-raising to advance cancer research. Enjoys restoring classic motor cars. |
