PROJECT MANAGEMENT OFFICE DIRECTOR
Senior Manager with extensive experience in operations, project management and project portfolio management. Self-directed leader with strong critical thinking skills and a demonstrated ability to lead complex operational/strategic initiatives. Experience working in a fast-paced environment meeting multiple time and budget deadlines while managing cross-functional teams focused on client’s needs and requirements.
• Project Management Office Leadership
• Strategic Alignment through Governance
• Project & Software Development Life Cycle Methodologies
• Large Scale, Enterprise-Level Programs and Projects
• Standards Development and Metrics Reporting
• Loss Mitigation through Risk Management and Process Reengineering
• Quality Assurance and Regulatory Compliance
• Mergers & Acquisitions
• Advanced Master’s Certificate in Project Management
PROFESSIONAL EXPERIENCE
TITLE RESOURCE GROUP, Mt Laurel, NJ 2006 – 2009
Director, IT Project Office
Reported to the CIO for the Title and Settlement Services division of Realogy Corporation, a global provider of real estate and relocation services. Directed the management of capital projects and annual budgets ranging from $8M to $12M. Projects included:
- Completed the acquisition of four TX title companies with 600+ employees. $2.3M project spanning over a year; involved converting multiple legacy systems onto TRG’s core processing systems and infrastructure.
- Deployed a major system upgrade: Rewrite of core processing system for TRG’s title businesses from Visual Basic to .Net. Rewrite also includes enhanced Process Flow, Security, UI changes and Document Imaging. Total project budget of over $4M spanning 2+ years. Roll out to Direct Operations in process; slated for completion March 2009.
- Created a web-based transaction management system for Realogy Corporation. Total capital budget of $7M. Phase 1 started in 2006 with pilot roll out in 3Q 2007. Phase 2 roll out to additional 500 offices, 4,000 employees and 25,000 real estate agents in process.
- Introduced a Lender Web Portal for our national title and closing business, generating additional volume and resulting in new business from a major lender during the first six months of deployment. Projected 28% increase in revenue by the end of year one. Capital project budget of $2M.
- Assisted with the Business Process Outsourcing initiative, which resulted in decreased turn times and error ratios and an increase to EBITDA in the first year of $1.3M.
- Designed and developed Marketing web sites for the title companies owned by TRG.
- Implemented reporting and governance standards in the Project Office.
- Recognized for improving the effectiveness and value of TRG’s Project Team through mentoring, coaching, and the alignment of Team Leads with Business Verticals.
POPULAR FINANCIAL HOLDINGS, Marlton, NJ 2002 – 2006
Assistant Vice President, PMO
Reported to the Vice President, PMO of $10+ billion lending division of Banco Popular. Directed the management of enterprise-wide projects for all Business Units. Projects included:
• Implemented a new loan registration process within first 3 months of employment. Project had been pending for over 3 years. New process resulted in savings of over $150k annually in loan assignment costs.
• Presided over the acquisition of an online consumer-direct lender based in CA. Strategic initiatives included human resource integration, product implementation & cross-sales, transfer of servicing & replacement of Point of Sale and Origination systems.
• Managed the deployment of an Interactive Voice Response system for Loan Administration; call volume handled by the Servicing staff decreased by 45% in the first six months.
• Launched a third-party servicing program, which included implementation of a portfolio ranking system, internal processes and risk-mitigation controls, allowing PFH’s Servicing Division to establish external relationships and generate revenue through the management of third-party loan portfolios.
• Deployed a Foreclosure Tracking and Work Queue Management system, eliminating manual tracking and allocation of bankruptcy, foreclosure and REO loan files, and establishing an electronic portal for attorneys.
• Introduced Online Transaction Processing for our Servicing group.
• Installed Documentation Tracking and Electronic Recording systems for the Post-Closing division.
• Implemented an internet portal for our Wholesale business unit and their broker network; decreased the manual handling of loan applications by 60% in the first year.
• Served on the Corporate Project Steering Committee with Senior Management team.
• Received the Flagship Award for demonstrated leadership and contributions to corporate growth.
• Core Team member responsible for the development of the charter and standards used by the Project Management Office.
FLEET BANK, Boston, MA (current Bank of America) 1999 – 2001
Project Team Leader
Reported to Vice President, Retail Operations, of $35 billion, 500 branch bank. Projects included:
- Represented Retail Operations on the Core Acquisition Team for a CT bank acquisition. Directed the review and sign-off of IT functional specs, branch workflow analysis, training and support. Received an award from Senior Management in recognition of Retail’s successful integration.
- Implemented new consumer products & modified/upgraded existing products such as linking brokerage accounts to bank checking product to form expanded cash management product, significantly increasing competitiveness in high net worth client market.
- Ensured compliance with consumer regulations including customer privacy, child support levy and funds availability.
- Maintained Policy and Procedure manuals for various areas within the Bank including data security, consumer loan operations and retail branches. Automated access to policies via bank intranet, improving customer service by increasing the staff’s ability to quickly locate relevant information.
- Facilitated the opening of new branches and the closing/consolidation of existing branches, with consistent record of meeting all retail delivery goals.
- Established standardized project management methodology including use of project software and senior management reporting. Methodology improved the Team’s ability to allocate workload and to map, review and document processes. New approach received favorable recognition from bank leadership.
SUMMIT BANK, Philadelphia, PA 1989 - 1999
Vice President, Operations
Directed four Mergers & Acquisitions. Established revenue-generating services such as Corporate Visa Check Card and ACH Origination. Created Online Banking portal. Managed the conversion from online thrift service bureau to in-house data center with batch processing.
AFFILIATIONS / PROFESSIONAL DEVELOPMENT
PMI National & Local Chapters
National Association of Professional Women
EDUCATION AND TRAINING
Advanced Master’s Certificate in Project Management; George Washington University
BAI Certificate, Operations & Technology, Owen School of Management, Vanderbilt University
Certificates in Leadership, Quality Management, Team Building, Regulatory Compliance: Corporate training |
