INFORMATION TECHNOLOGY PROGRAM MANAGER AND CONSULTANT
Proactive, results-oriented thought leader experienced in achieving measurable results utilizing program/project and systems life cycle management. Innate ability to set clear strategic direction and motivate staff to new levels of performance. Experienced in implementing solutions and providing services across multiple lines of business and industries. Exceptional analytical, customer focus and relationship management skills. Flexible, innovative and energetic
CORE COMPETENCIES
Fiscal Management
Business Process Design
Mentoring/Coaching
Relationship Development
Leadership Development
Strategic Planning
Vendor Contract Management
Organizational Development
Program/Project Management
Cross Functional IT Support
IT Security Compliance
IT Architecture Planning
Resource Development
Performance Management
Project Portfolio Management
KEY ACCOMPLISHMENTS
CHANGE MANAGEMENT
Led strategic plans development and support of information technology architectures across a broad range of platforms. Was accountable for the overall integrity of Human Resources data in support of global operations. Directed the transformation of the legacy Client/Server HRIS with the delivery of robust, fully integrated and internally developed Intranet based workflow, self-service, recruiting and training applications to replace manually intense processes and revolutionize global enterprise efficiencies for managers and staff members. Provided seamless integration with third party benefits providers.
Directed the implementation of re-engineered processes to support the identification and delivery of leading edge off-the-shelf information systems for Corporate Headquarters business units in Finance, Human Resources, and Administration (General Counsel, Public Affairs, Investor Relations, Engineering, Business Development, Risk Management).
Led the development of a leading edge system to support the consolidation of thirty public ware-houses to six regional distribution centers leading to the increased efficiency and cost effectiveness of product distribution.
Identified, acquired and led the implementation of a mid-market ERP system that resulted in the ability to track cost components at each phase in the manufacturing process, produce comprehensive financial statements and support HR processes.
Directed staff responsible for providing core information services to a national field sales force of 700 professionals and National Sales Office. Transformed group to become a highly respected IT provider in the organization and significantly streamlined operational processes through the delivery of state-of-art technologies.
STRATEGIC
As a member of a cross-functional IT leadership group, delivered recommendations to executive management leading to the complete re-organization of IT and the appointment of the first CIO.
Delivered improved access to data for decision making; supported emerging business strategies. Reduced time to file Patents and Trademarks, increased administrative efficiencies in the areas of Contract and Litigation Management and reduced costs for Corporate Headquarters Administration through process re-engineering and implementation of leading edge applications.
Enabled senior management access to critical fiscal management data in Finance and Information Technology through use of enhanced decision support tools.
LEADERSHIP
Increased ITs capacity to support legacy systems by re-organizing Sales/Marketing IT. Eliminated system vulnerabilities. Improved risk/threat awareness and IT application security levels; enhanced rapid response to IT security threats.
Increased proficiency of offshore IT methodology compliance team though effective coaching and mentoring.
Implemented a secure remote access solution for staff members to enable an effective tele-working alternative for sales staff and executives.
RELATIONSHIP MANAGEMENT
Led IT support for companys first successful Sarbanes-Oxley compliance audit.
Established the Sales Marketing Project Management Office (PMO) and Information Management Steering Committee used as a model for the development of a cross-enterprise project prioritization process. Led IT Governance and directed project portfolio management to address multiple project priority conflicts and resource management challenges.
PROFESSIONAL EXPERIENCE
Strategic Staffing Solutions, Richmond, VA, Senior IT Project Manager 2009 - present
(for Capital One, Richmond VA)
Manage Branch Technology Readiness to support the provisioning for and incorporation of 250 Chevy Chase Mid-Atlantic Branch locations into the present Capital One front office and back office technology support environment
Union Mark, Atlanta, GA, Senior IT Process Consultant 2008 2009
(for National Education Association (NEA), Washington, DC
Identified critical IT business unit performance gaps through the use of Agile/Scrum methodology.
Provided Project Management oversight in an Agile/Scrum environment for several Infrastructure related projects.
Enabled senior management access to critical fiscal management data through use of enhanced decision support tools and applications.
Commonwealth Sport Aviation, Stafford, VA, Business Consultant 2007 - 2008
Co-developed comprehensive business plan for the initiation of a Light Sport Aircraft flight school and retail sales operation to include extensive marketing and industry research and development of five year financial projections.
Delivered business plan presentation and proposal to governing airport authority for review and approval
Headstrong LLC. (for Capital One), Richmond, VA, Managing Consultant 2005 2006
Provided supervisory oversight of consulting team engaged in Capital One System Delivery Methodology (SDM) Compliance Audits for 70-100 selected projects on a monthly basis. Gained hands-on experience with the content of the Capital One SDM
Participated in the Pilot audits of the then emerging Agile compliance audit process
Increased proficiency of offshore IT methodology compliance team though effective coaching and mentoring. Led the implementation of audit compliance reporting process improvements.
Collegiate Funding Services, Fredericksburg, VA, Director Enterprise Integration/MIS 2004 - 2005
Directed Project Management Office, including the management of the CFS project portfolio to address project priority conflicts and provide monthly/quarterly reporting on project status and financial position vs. budget.
Directed the development of data architectures and acquisition of business intelligence tools to support Marketing and Finance. Directed the implementation of the first data mart to support the analysis of investment strategies.
Directed Enterprise Applications Testing Office, IT Security and IT Governance. Functioned as IT Liaison to Corporate Audit and Regulatory Affairs to assure IT compliance with Sarbanes-Oxley 404 regulation.
Directed the development of a comprehensive Contingency/Disaster Recovery Plan
Independent Business Information Systems Consultant mid-market ERP 2003 2004
Nanostream, Pasadena, CA
Identified, acquired and led the implementation of a mid-market ERP system (Exact/Macola) that resulted in the ability to track cost components at every step in the manufacturing process, produce comprehensive financial statements and support HR processes.
Borla Performance, Oxnard, CA
Provided management consulting oversight to stabilize and improve the operation of mid-market SCM system (MAS 200) in support of Manufacturing and Sales/Marketing.
Amgen, Inc., Thousand Oaks, CA, Associate Director, Information Technology 1996 - 2002
IT Security
Directed the complete re-establishment of the Global IT Security office to protect corporate electronic intellectual property and support emerging privacy and regulatory demands. Delivered IT Security strategy, infrastructure and incident response processes. Introduced comprehensive security policies to support the ISO17799 standard. Coordinated the establishment of a global, cross-functional Incident Response Team.
Human Resources (HRIS)
Directed the transformation of the legacy Client/Server HRIS with the delivery of robust, fully integrated and internally developed Intranet based workflow, self-service, recruiting and training applications to replace manually intense processes and revolutionize global enterprise efficiencies for managers and staff members.
Sales and Marketing
Directed a staff of 80 responsible for providing core information services to a national field sales force of 700 professionals and home office sales administration information services. Transformed group to become a highly respected IT provider in the organization and significantly streamlined operational processes through the delivery of state-of-art technologies.
Schering-Plough Corporation, Madison, NJ, Director, Headquarters Systems Development 1986 - 1996
Directed the development and implementation of strategic plans and re-engineered processes to support the identification and delivery of leading edge off-the-shelf information systems for corporate headquarters business units in Finance, Human Resources, and Administration (General Counsel, Public Affairs, Investor Relations, Engineering, Business Development, Risk Management).
Mars, Inc. (ISG), Randolph, NJ; Madison, NJ and McLean, VA 1983 - 1986
Project Manager, Corporate Support and Product Distribution Systems
EDUCATION
Bachelor of Science in Business Management ~ Rutgers University, New Brunswick, NJ
Certified Scrum Master, June 2008 |
