Position	IT Manager
Location Confidential	No
Location	Washington DC
Willing to Relocate	Yes
Industry	Computers-Software&Consulting
Function	TECHNOLOGY(IT/EDP/MIS/Communications)
Compensation	$150,000 to $300,000
Resume Summary
Dedicated, detail-oriented professional with over 20 years experience in information technology management. Strong analytical skills. Proven record in team management, recruitment, and training. Solid background in marketing services to clients, resolving problems, and tailoring products to fit clients’ needs.
Resume Body      IT MANAGER
INFORMATION TECHNOLOGY MANAGEMENT A dedicated, detail-oriented professional with over 20 years of cross-functional management experience and strong interpersonal and communication skills. Proven record in team management, recruitment, and training. Solid background in client relations with an emphasis on needs assessment and problem resolution. Master of Business Administration • Marketing • College of William and Mary • Williamsburg, VA • Beta Gamma Sigma Bachelor of Arts • Modern Languages (German) • College of William and Mary • Williamsburg, VA • Phi Beta Kappa PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS TRADE RESOURCES COMPANY, Washington, DC 1987 – Present Director of Information Technology Managed day-to-day IT operations of a small international trade consulting firm that provided technical support to attorneys in antidumping cases. Responsible for multiple functions within the department including operations/project management, human resources, systems procurement, client relations, and marketing. Operations/Project Management • As a programmer, received data in multiple formats (e.g., Excel, Lotus, flat files) and transformed it into SAS • Wrote programs to analyze data and provide quality assurance thereof • Configured large (500,000- to 1 million plus-record) SAS databases to enable ad hoc querying • Organized and staffed projects to meet tight statutory deadlines • Facilitated execution of multiple projects simultaneously, often in virtual and multinational environments Human Resources • Transformed the department from a one-person operation into one supporting a staff of five professionals • Recruited personnel through multiple channels and adjusted recruitment strategies to achieve optimal efficiency • Trained the entire IT staff and supervised them on a daily basis • Identified and instructed independent IT contractors in order to fill short-term staffing needs Systems Procurement • Changed the organization from one that shared a mainframe into one with full in-house data processing capabilities • Facilitated the creation of a UNIX network environment, eventually replacing it with a Windows XP network • Evaluated alternative equipment configurations and made recommendations to the president of the company Client Relations • Performed client needs assessments and responded to those needs, in one case by transforming a single $20,000 project into a customer relationship that lasted over twenty years • Reviewed deliverables with clients and helped them interpret the results • Resolved problems in a timely manner Marketing • Worked directly with the president of the company to identify and meet with prospective clients • Developed a brochure outlining IT services • Created an Internet presence for the firm MUDGE, ROSE, GUTHRIE, ALEXANDER, AND FERDON, Washington, DC 1984 - 1987 International Trade Consultant Senior consultant in data processing and information systems for the Washington, D.C., office of a large law firm. Produced computerized responses in antidumping investigations and developed error-checking mechanisms. Performed antidumping margin analyses and advised clients of strategic options in light of estimates. Prepared extensive background reports for various lobbying efforts by the textile and footwear industries. Developed monthly import and export reports for a lumber trade association. ACUMENICS RESEARCH AND TECHNOLOGY, Bethesda, MD 1982 – 1984 SAS Programmer On-site company supervisor at the U.S. Department of Commerce. Responsible for the preparation, maintenance, and mining of databases in antidumping cases. Designed and implemented a user-friendly system for processing respondent information and developed a course to train non-computer-literate personnel in its use. U.S. DEPARTMENT OF COMMERCE, Washington, DC 1981 – 1982 Statistician Conducted research and computer analyses for the Econometrics Staff, Bureau of Industrial Economics. Compiled GNP forecasts for the U.S. Industrial Outlook. Performed regression analysis and input-output analysis and developed various econometric forecasting models. COMPUTER PROFICIENCIES SAS Microsoft Office Suite Lotus 1-2-3 Adobe Creative Suite HTML
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