Versatile Professional with demonstrated management success in operations, business development, solutions architecture, customer service and technical support in global, multitechnology startup, turnaround and expansion environments.
►Improved productivity from 70% to 95% in 3 months while leading consumer call center operations for 15 countries.
►Established technical support capabilities and directed pre-sales engineering team for $230 million business segment.
►Selected to key management roles for company’s largest accounts including Microsoft, Logica, Cap Gemini, Intel, Anite and Sema.
Goal-focused Leader who combines business and technical acumen to strengthen top- and bottom-line performance.
►Instrumental in reducing time-to-market for $300 million entry-level storage business in the US and abroad.
►Led team that directly impacted development of $45 million annual revenue stream.
►Key role in $750 million multiyear outsourcing contract of large financial house; contributed $25 million annual sales.
►Achieved 120% of enterprise sales quota in 1st year, generating $24 million annual revenue from top-tier accounts.
Empowering Team Builder who leads and motivates cross-functional staff to deliver innovative business solutions.
►Built infrastructure and technical team to support $89 million European manufacturing/sales operation with 1,100 users.
►Doubled productivity through introduction, development and implementation of new test and qualification methodologies.
►Managed virtual teams in architecting, proposing and delivering enterprise solutions for $250 million account.
Establishes accountability and communicates effectively across all organizational levels. Partners strong engineering background with broad experience in telecom, financial, manufacturing, government and pharmaceutical verticals. Gets the job done.
BS, in process, Western International University. AA, Civil Engineering, Ireland.
Accredited Compaq Systems Engineer (ASE). Certified Novell Engineer (CNE).
Authorized to work in the US and Europe.
PROFESSIONAL EXPERIENCE
Fortune 500, 1994-Present US and EMEA
Solutions Architect / Corporate Account Consultant , Seattle, WA (Mar '04-Present)
>Selected to team responsible for company's largest corporate account, generating $250 million annual revenue.
>Directs virtual teams in design and delivery of solutions based on the company Portfollio, ensuring client satisfaction; exceeded 1st-year sales target.
Engineering Manager - Linux Test and Qualification, Houston, TX (Aug '03- Mar '04)
>Developed and directed highly technical team; managed $800K hardware/software budget to enable product qualification.
>Doubled productivity and significantly reduced time-to-market for entry-level storage business worth $300 million.
>Spearheaded successful and timely delivery of complany's latest storage products; engineering interface on deal escalations.
Business Development Manager - Enterprise Storage, EMEA (Jan '01-Aug '03)
>Penetrated and expanded top-tier accounts including Microsoft, Intel and Logica across Europe, Middle East and Africa.
>Managed SAN-based partner opportunities, functioning as single business/technical point of contact for all engagements.
>Developed integrated solutions and aligned pre-/post-sales resources at all organizational levels; attained 120% of goal.
Pre-sales Manager - Technical Consultant Group, Ireland (Jan '00- Jan '01)
>Hired and managed team of pre-sales technical consultants key to generating and supporting $230 million revenue stream.
>Led development of hardware solutions to meet customer needs across multiple verticals including ISP/ASP/FSP, finance, utilities and government. Formulated team strategy and improved alignment between sales and pre-sales groups.
Senior Consultant - Compaq Systems Integrators, London (Jan '99-Jan '00)
>Performed pre-sales support of mobility solutions for SI partners in telecom sector; contributed to $60 million revenue stream.
>Supported commercial objectives by building key business/technical relationships and developing new business opportunities.
Operations Manager - Consumer Call Center, Europe (Sept '98 – Dec ‘98)
>Directed 90 multinational personnel representing 15 countries; provided services ranging from product/warranty support to high-availability, performance management and complex issue resolution in multitechnology environments.
>Led turnaround, driving 25% productivity improvement and significant reduction in cost-per-call within 90 days.
>Conducted trend analysis and attended weekly board meetings; transitioned consumer support operations to outsourced partner.
Product Support Manager - Desktops and Portables, Europe (Mar '97-Sept '98)
>Provided 2nd- and 3rd-level technical support for desktop/portables portfolio supporting 15 countries with team of 20+ engineers.
>Negotiated 3-year, multimillion-dollar call center training contract with MSB; developed and defined escalation process.
Senior Systems Engineer / Customer Support ('92-'97)
Additional Experience: Senior Engineering roles, AST, AVT, Ltd, Compaq, U.K. and Gateway 2000.
Civil Engineer/Site Manager ('86-'92)
Senior Engineer/Site Manager on multi-million dollar projects in the London, England |
