Executive with success leading public and private healthcare organizations during dramatic change and growth
2/2003 - 1/2005 STATE GOVERNMENT
Director, Division of Mental Health and Addiction
Lead state’s public mental health and addiction prevention and treatment system for two Governors. Balanced a $360+ million budget in a challenging fiscal environment. Lead a team of 10,000 state employees and contractors. Created and implemented the state’s vision, goals, metrics, and operational plan for mental health and addiction prevention and treatment. Drove improvements via partnerships with legislators, physicians, providers, consumers, families, the Department of Health, Department of Education, Child Welfare, Department of Correction, Medicaid, judges, community leaders, universities and advocates.
- Directed six state psychiatric hospitals and ensured JCAHO and ICF-MR accreditation
· Provided leadership in the comprehensive operation of six hospitals
· Created high quality patient care and monitored customer satisfaction
· Enhanced the quality system and implemented evidence-based treatments
· Ensured effective and efficient hospital administration
· Developed and implemented improved policies and procedures
· Increased fiscal accountability via audits and cost control systems
· Incorporated a recovery culture philosophy into operational practices
· Built linkages with hospitals, outpatient providers, universities, & the private sector
· Improved relationships with the media, unions, customers, families, legislators and government
- Delivered mental health & addiction treatment to 100,000 people annually across all counties in the state via contracts with addiction treatment providers and Community Mental Health Centers
- Decreased the use of drugs via substance abuse prevention programs for over 14,000 youths
- Secured federal grants to improve outcome measurements and evidence-based practices
- 1 of only 4 states in the nation to obtain federal approval for a Medicaid Waiver for Children
- Eliminated 50,000 hours/year of paperwork for clinicians
- Rapidly expanded the use of evidence-based practices and gained federal approval to add Assertive Community Treatment (ACT) as a Medicaid service (Reduced state costs by 63%)
- Worked to break the cycle of child abuse by implementing mental health screening and treatment for children who are removed from their home due to child abuse or neglect
Expanded impact beyond leading the state’s public mental health and addiction system.
- Selected by the Lt. Governor to lead a cross-system team that resulted in improved services for families with children without additional costs to taxpayers
- Co-Chaired the Quality and Accountability Sub-Committee of the National Association of State Mental Health Program Directors Research Institute
- Worked with the federal Substance Abuse Mental Health Services Administration to define how system transformation should occur via comprehensive state mental health plans
- Identified and addressed US mental health issues as a member of the Board of Directors for the National Association of State Mental Health Program Directors
1992 - 2003 LARGE PHARMACEUTICAL COMPANY
Held two leadership positions on the company’s largest product between 1999 and 2003 that contributed to a doubling in sales making the product one of the top brands in the pharmaceutical industry.
Global Leader, (Company’s Top Brand) Competitive Differentiation Team (2001 - 2003)
Led a world-wide team of physicians, researchers, pharmacists, statisticians, medical writers and marketing professionals focused on geographies supporting company’s top brand. Developed the global vision and strategic direction to differentiate the brand. Built and led a worldwide network of medical and marketing colleagues from each region and the top 20 affiliates resulting in aligned strategies, messages and increased sales. Developed resources used by all affiliates including strategy and message documents, market research, scientific analysis, sales training, slide kits, medical letters, posters and manuscripts. Managed pre-clinical and clinical studies that demonstrated the strengths of the company’s top brand.
Senior Brand Manager, (Company’s Top Brand) U.S. Brand Team (1999 - 2001)
Marketed company’s top brand in U.S. residential treatment facilities and significantly exceeded the company’s business plan. Built and led a high performing team of clinical staff, marketing professionals, market researchers, sales managers, and a psychiatrist. Launched a new line extension and a new indication. Developed and delivered marketing strategies, messages, sales materials, print ads, and training. Designed and implemented National Sales Meetings. Established and led an external advisory board that ensured robust customer input into strategic plans. Exceeded all competitors on performance measures such as sales, dollar share of market, days of therapy share of market, Brand Equity, Targeted Product Attributes, prescriber satisfaction, and profitability results.
Supervisor, Primary Care Sales Force (Leadership training assignment) (1999)
(Therapeutic Areas: Women’s Health, Neuroscience & Bone Endocrinology)
Coached sales representatives to sell multiple products and launched a new indication. Improved the cost-effectiveness and quality of customer programs by over 30%. Led a cross-division team that resolved formulary access issues.
Sales Representative, Diabetes Care (Leadership training assignment) (1998 - 1999)
(Therapeutic Areas: Neuroscience & Endocrinology)
Sold multiple products to endocrinologists, exceeded plan and generated $6 million in annual sales. Launched a new delivery device and was recognized nationally for outstanding sales performance. Coached other sales representatives resulting in dramatic improvement in sales across the District.
Manager, Corporate Strategy - Organizational Effectiveness (1997 – 1998)
(Therapeutic Areas: Cardiology, Women’s Health, Neuroscience, Endocrinology, Infectious Diseases & Oncology)
Advised the company’s senior executives by identifying and helping them resolve critical issues and trade-off decisions during the corporate planning process. Led a senior level team that redesigned the corporate strategic planning process, gained approval from the Corporate Policy Committee, and implemented improvements across the company. Partnered with the leaders of the US Affiliate and the European Region to improve the company’s geographic strategies.
Manager, Global Product Team Strategy - Organizational Effectiveness (1996 – 1997)
(Therapeutic Areas: Cardiology, Women’s Health, Neuroscience, Endocrinology, Infectious Diseases & Oncology)
Drove the strategic planning and resource trade-off process for the company’s top priority therapeutic areas. Accelerated the understanding and use of a new strategic framework that resulted in robust strategies and implementation plans. Partnered with the leaders of the company’s top priority product teams to develop high impact strategies and action plans that resulted in enhanced sales performance and customer satisfaction.
Consultant, Quality & Process Improvement, Research Labs (1992 – 1996)
Led cross-functional improvement efforts that accelerated new product launches by approximately 150 days/product. Re-engineered key company processes including the overall drug development process, chemical manufacturing and control, contracting with clinical research organizations, toxicology, clinical trials, environmental, clinical trial material, and quality.
1989 - 1992 LEADING MANUFACTURING COMPANY
Manager & Factory Foreman, Manufacturing (1989 – 1992)
Supervised employees represented by the United Auto Workers (UAW) union. Leveraged Total Quality Manufacturing (TQM) tools resulting in increased productivity & quality.
1986 - 1998 LEADING TECHNOLOGY COMPANY
Engineering Intern, Manufacturing & Quality (4 internships between 1986 - 1998)
Selected to participate in multiple college internships focused on improving the efficiency and effectiveness of computer manufacturing departments as well as office teams.
EDUCATION:
Masters in Business Administration at a top business school 1995
Bachelor of Science in Engineering 1989
SELECTED AWARDS:
- Highest award given by the state’s Governor
- Who's Who Behind the Scenes in Healthcare, 2003 Business Journal
SELECTED BOARDS, COMMISSIONS, TEAMS AND COUNCILS:
- National Association of State Mental Health Program Directors, Board of Directors
- Quality and Accountability Committee, National Research Institute & National Association of State Mental Health Program Directors, Co-Chair
- University Mental Health Cluster, Co-Chair with the Dean of the Dept. of Psychiatry
- Governor’s Interagency on Drugs, Chairman
- Governor’s Commission for a Drug Free State, Board of Directors
- Governor’s Juvenile Law Commission, Funding Task Force
- Governor’s Commission for Abused and Neglected Children, Resources Task Force
- Lt. Governor’s Project, Team Leader for the Children and Families Project
- Legislative Forensic Diversion Study Committee
- Health Department’s Early Childhood Team
- Medicaid Mental Health Pharmacy Partnership
- Tobacco Prevention, Board of Directors
- State Bar Association, Juvenile Conference Task Force
- Task Force to Reduce Child Abuse and Neglect
- Medicaid Managed Care Task Force
RECENT KEYNOTE ADDRESSES AND OTHER MAJOR SPEAKING EVENTS:
- Legislature’s Mental Health Commission, Testimony on "Appropriate Prescribing of Medicines that Treat Mental Illness"
- Governor’s Early Learning and School Readiness Commission, "Inventory of All State Services to Children and Families"
- Council of Community Mental Health Centers, "Scientific Data that Demonstrates That Treatment Works and It Is Cost Effective"
- University’s Progressive Pediatrics Nursing Conference, Keynote address on "Environmental Effects Adversely Impacting Children"
- Law Enforcement Crisis Intervention Team Recognition, Keynote address on "Law Enforcement Teams That Save Lives"
- National Alliance for the Mentally Ill, Keynote for annual conference "Empowering Families and Consumers"
- Minority Health Coalition Conference, "HIV is 100% Preventable"
- Legislature’s Mental Health Commission, Testimony on "The Strategic Plan for Mental Health and Addiction Treatment"
- National Women in Government Conference, "Leveraging Peer Support Programs to Improve the Transition from the Hospital to the Community"
- African American Legislative Caucus, "Health Discrepancies in the Treatment of African Americans"
- State Bar Association, "Juveniles, Mental Health and the Law"
- Consumer Recovery Awards Banquet at Cummins Community Mental Health Center, "The Heroes that Surround Us"
- Rotary Club, "What to Do When You Think a Loved One Has a Mental Illness"
- Many Voices, One Vision Conference, "Transforming the Mental Health and Addiction System"
- Legislative MR/DD Commission, "From Criminal Justice Incarceration to Treatment"
- JCAHO Orientation for Six State Psychiatric Hospitals, "Strategic Direction for Mental Health and Addiction Treatment the State"
- Children and Adolescent Services Committee for Community Mental Health Centers, "Transforming Children’s Mental Health"
- State-wide Juvenile Judges Conference, "Enhancing Services to Children"
- National Association of State Mental Health Program Directors, "Creating a Comprehensive Mental Health System"
- National Association of State Mental Health Program Directors, "Transforming Children’s Mental Healthcare" |
