Innovative Senior IT Manager from Fortune 50 company seeks to lead the creation, development, and implementation of bold new information technology services that will dramatically improve the creation, distribution and usability of digital media online (i.e., filmed entertainment, music, etc). |
SKILLS
* Research and Development, Service Development, Implementation and Operation of Global IT Infrastructure Services including Web/Internet Services, Personal Computer Software Distribution Services, Server Management, and Networking
* Transition/Transformation Program Leadership and Management for Complex Global IT Outsourcing Deals
* Sales Pursuit of Complex, Global Information Technology Outsourcing Deals
* IT Technology Vendor Management
* Cross-organizational Relationship Development
* People Development and Coaching
EMPLOYMENT
2002 – Present
Hewlett-Packard (HP) Managed Services
San Diego, CA
World-Wide Transition Manager
* Developed HP’s worldwide Transition/Transformation process, which is now used in HP’s $5B world-wide managed services outsourcing business.
* Assisted HP Sales team to win a $192M networking outsourcing deal for a Fortune 500 Test and Measurement company. Led the Transition Management program to transfer the operations, 121 employees and assets to HP.
* Assisted HP Sales Team to win a $180M Service Desk and Desktop Management outsourcing deal for a Swiss Investment Banking Firm. Led the Transformation Management activity focusing on Desktop Management and Asset Management Services.
2001 – Present
HP Operations Delivery Europe
Grenoble, France
Web and Infrastructure Services Operations Manager
* Managed a European Server Operations with a yearly budget of $18M, 230 employees, 70 contractors. The operations had the lowest cost per unit for UNIX and NT servers within HP Managed Services world-wide.
* Launched the operations for the Managed Web Services (MWS) business in Europe, with 2001 revenues of $21M from 31 HP customers.
* Managed the operations for HP’s Infrastructure Management Services (IMS) business in Europe, which includes HP internal IT and 41 external HP customers. Improved quality by 5% as measured by a Balanced Scorecard.
* Delivered the next generation web hosting platform for hp.com in Europe, which provided improved reliability, security and better performance than the competition (Dell, IBM, Compaq, and Microsoft).
* Established a European forum for sharing best-practices regarding the internet with Ford, Sara Lee, Kodak, and hp.com.
* Delivered the next generation Business Partner Internet Access (BPIA) world-wide, which reduced the time to connect business partners from months to days. Solution was recognized as one of the Top 5 Case Studies by Computer World magazine.
1999 – 2001
HP Enterprise Infrastructure Services
Grenoble, France
Extended Enterprise Operations Manager
* Managed a global team of 28 employees plus 13 contractors in Europe and Asia
Pacific.
* Tripled the HP internal web infrastructure services business during FY00,
including providing the infrastructure for the HP employee portal @HP and the HP
Online Store in Europe.
* Reduced the run rate for the department by 25% in line with HP’s IT cost-reduction initiatives.
1998 – 1999
HP Consumer Portfolio Team
Grenoble, France
Integrated Information Appliances Engineering Manager
* Remotely managed a global team of 12 full-time equivalent engineers, including
members from UK, France, Switzerland and the United States.
* Responsible for engineering team of two flagship services used by all HP
employees: PC Common Operating Environment (PC COE) and Voice Messaging service.
* Developed a new strategic approach for the brokering of Public Internet Services within HP.
1995 – 1998
HP Client Computing Group
San Diego, California
PC COE Server Manager
* Managed 6 engineers from Boise, Palo Alto, Ft. Collins and Atlanta.
* Led the creation of HP’s company-wide NT Domain strategy, which is used by over 150K users. HP’s implementation was featured as a best practice case study on Microsoft’s web site.
* Led the creation of the NT Server COE, the first consistent company-wide
implementation of NT Server within HP
1990 – 1995
HP Client Computing Group
San Diego, California
PC COE Project Leader
* Assisted in the development of the PC Common Operating Environment for
Hewlett-Packard, which saved HP an estimated $1B over 10 years in reduced PC
software management costs.
* Remotely led a cross-organizational team to improve the reliability of HP’s
Client/Server Infrastructure.
* Developed the Common Operating Environment (COE) for LAN Manager for Unix (LM/X)
* Managed the negotiation with Lotus Development to deploy SmartSuite |
