PROFILE: Senior IT Manager with 16 years of experience in Project Management and Systems Management with an extensive background in planning, developing and implementing strategic directions and associated with technology infrastructures required to support business and corporate objectives. Played a key role in several initiatives in re-organization and re-structuring of service requirements and business strategies. Held the following positions in various industry segments including entertainment for the past two years along with a number of deliverables associated with each.
HIGHLIGHTS OF QUALIFICATIONS
· Technology Support
· Quality service deliverer Team Player and Leader
· Strategic Planner
· Cost Efficiency expert
· Project Management
· Senior IT Management
· Business Developer
· Contracts/Agreements
· Vendor Negotiations
· Disaster Recovery
· Business Continuity
· Team Leadership
· Service Level Agreements
· Productivity & Customer Satisfaction Metrics
· Salesperson
SELECTED ACHEIVEMENTS
Developed business and workflow processes for the IT/Business groups.
RESULTS: Decreased infrastructure design and implementation, which resulted in cutting TIME TO MARKET for business units, increased service levels and cost efficiencies.
Enhanced IT support to business unit activities. Communicated aggressive customer requirements and identified key solutions. RESULTS: Provided technical solutions, which increased workflow and increased revenue in return.
Built key relationships across organizations and departments. RESULTS: Forge partnerships; provide teamwork, which causes accountability, easier deployments, met goals, and teamwork during project implementations
Identified key targets throughout the Global IT organization. RESULTS; Saved over 10 million dollars through consolidations, renegotiating contracts, forging relationships with vendors and global purchasing.
Negotiated global contracts with major Telecom vendors. RESULTS: Reduced the prices by 30% and saved over 5 Million dollars while developing best practices, global purchasing and key performance indicators.
Implemented Infrastructure costs savings initiatives through best practices, efficiencies, procurement, consolidations, and standards. RESULTS: Saved over 10 million dollars in infrastructure initiatives, which increased service levels and features to business units/customers.
Created and implemented an Enterprise System Management team that provided pro-active error reporting and management as well as served as the base for collecting capacity planning data. RESULTS: Decreased problem identification and resolution by 40%, documentation of services, and performed monthly ops meetings with customers.
Implemented several infrastructure initiatives including wireless handhelds, help desk and data center consolidations. RESULTS: improved services to businesses while saving over $500,000 a year.
Developed and managed a daily IT status meeting which dropped severity one tickets by 60%.
TECHNICAL APPLICATIONS
Operating System Summary: Novell NetWare (3.x, 4.x, 5.x), Microsoft Windows (3.11, 95, 98, NT 3.51, NT 4, 2000, XP, 2003, .NET), IBM OS/2 (2.x, 3, 4), HP-UX, MVS/XA, MVS/ESA, DOS/VSE, Solaris 7, Solaris 8.
Software Summary: CCMail, Exchange, Notes/Domino, Veritas, Legato, McAfee Suite, HP-Openview, CA-Unicenter, Micromuse, SMARTS, SQL Server, Winframe,Word, Excel, Powerpoint, Access, Project, Outlook, Visio, Checkpoint F-1, Defender, CiscoWorks, Tivoli TME, Meridian VoiceMail, Meridian CallPilot, Meridian OTM.
Hardware Summary: IBM, Dell, Compaq, HP, NetFrame, Data General, Network General, Seagate, EMC, Bay Networks, 3Com, Cisco, Cabletron, Ascend,HP, HDS, Nortel, Avaya, Lucent, PictureTel.
OBJECTIVE: To obtain a key technical management position utilizing my skills and experience.
PROFESSIONAL EXPERIENCE
Apex Technology Group.
Los Angeles, CA/London UK/ New York N.Y.
2001-Present
Executive Director of Global Shared Services – SONY Pictures Entertainment -Columbia/Tri-Star-CA
· Worked on the Global transformation cost reduction initiative for all SONY business units which identified a 105 Million dollars in savings for
Infrastructure costs
· Strategic planning in SONY’s global consolidation project, consolidated all infrastructures globally between Pictures, Music, Electronics, and
Playstation
Vice President of Infrastructure
· Consolidated in house Capital Projects and reducing contractors for a monthly savings of $80K
· Directed the re-engineering of support processes for corporate-wide technical operations center inclusive of enterprise management events
European Director of IT – London UK
· Managed infrastructures activities for SONY Play station, Pictures, Television, and Home Entertainment across all European countries, which
included Business Initiatives, Project Coordination, and Technology support
· Developed partnerships with regional managers, vendors, and business groups
· Consolidated all Microsoft technology and software throughout Europe resulting in 300K in yearly savings.
· Managed several Infrastructure initiatives including wireless handhelds, help desk and data center consolidations saving over $500,000 a year
Enterprise Service Manager/Project Manager
· Business Liaison between Sony Pictures Entertainment Television and Enterprise Infrastructure Services which handles requirements gathering for
strategic technology initiatives for Domestic and International Television
· Project Managed infrastructure projects
Director Infrastructure Services – PacifiCare Corporation –Orange County, CA
· Managed all day to day operations of Change Control, Command Center Operations, Disaster Recovery, Release Management, Production
scheduling and projects
· Developed annual strategic plan and capital project justification for all Production Systems
· Created a vendor management program
· Developed and implemented documentation standards for tracking day-to-day operational procedures resulted in problem resolution by 30%
· Developed and managed a daily IT status meeting which dropped severity one tickets by 60%.
Disaster Recovery & Infrastructure Architect -Connecticut Institute of the Blind -Hartford Conn.
· Developed Disaster Recovery Procedures and plans for CIB’s infrastructure
InnoVentry Corp.
Sacramento, CA – Ft. Worth, Texas.
2000 – 2001
Vice President of Technology Operations
· Formulated budgets for $41 million in annual composite corporate network-related expenses.
· Negotiated aggressive specialized contract tariff arrangements with multiple interchange carriers for Voice, data, cell and pager, reducing network
costs in excess of 50% overall
· Designed and conducted all DR documentation, tests and audits for IT services
· Oversaw the implementation of a network security strategy
· Wrote proposals, conducted CIO-level presentations, and performed business development activities
· Consolidated two data centers and saving $1.2 million dollars annually
FLEETBoston Corp.
Boston, MA / Albany, NY 1995 – 2000
Director of Infrastructure Operations, Vice President
· Developed strategic, architectural, manpower and budget plans.
· Negotiated local exchange service customized telecommunications contract, resulting in annualized expense reduction in excess of 30%
· Managed the operations and administration of a nationwide infrastructure with a combined availability up time of 99.4%
Director of Network Services, Vice President
· Executive oversight and execution of Year 2000 remediation activities for all network devices and platforms
· Led the staff through a 40% downsizing effort in New York, Rhode Island, Massachusetts, Connecticut and Texas
· Reduced over 30% in telecom costs by implementing a SONET ring metropolitan area network to support OC-3/OC-12 level transport demands
· Executed on time and under budget a 2 million dollar bank wide data network conversion
Manager of Operations, Assistant Vice President
· Designed a central network operations center to support BackOffice/branch network
· Reduced Network frequency of incidents by 40%, and meantime to repair by 70%
· Consolidated multiple systems management tools to save over $300,000
UNC Hospitals
Chapel Hill, NC
1992-1995
Manager, Network Engineering
· Designed and implemented a network access solution to the Hospital Labs Stratus computer system via terminal server technology saving
$415,000 dollars annually
Microelectronics Center of North Carolina
Research Triangle Park, NC 1988 -1992
Network Engineer, Information Systems
· Network designed, planned, and supported a multi-protocol/ multi-topology network connecting North Carolina universities statewide for Internet,
video conferencing, and super computer services
EDUCATION
SUNY College of Technology, Utica, NY BS Telecommunications
Orange County Community College, Middletown, NY, AAS Electrical Engineering |
