Position	Communications Industry Supply Chain Professional
Location Confidential	No
Location	No preference
Willing to Relocate	Yes
Industry	Communications--(Phone-/-Cable-/-Satellite)
Function	Purchasing/Procurement/SupplyChainMgmt.
Compensation	$100,000 to $200,000
Resume Summary
APICS certified (CPIM, CIRM) communications industry supply chain professional. Offer a visionary and integrated approach to management in a cross-functional capacity – effectively leverage existing resources to optimize results and deliver outstanding returns.
Resume Body      COMMUNICATIONS INDUSTRY SUPPLY CHAIN PROFESSIONAL
PROFILE Progressive career path and outstanding track record in building, marketing, and managing high-performance business process management organizations. Offer a visionary and integrated, enterprise approach to management in a cross-functional capacity – effectively leverage existing resources to optimize results and deliver outstanding returns. Firm believer in business management disciplines as cross-industry; strong proponent of sharing best practices. Equally successful in building and managing supply chains as a third-party business process support provider, with proven ability to establish trust, respect and rapport. Multicultural experience through academic background and working overseas – multi-lingual in English, Spanish and Korean. Extensive systems / data integration experience, including ERP (JDEdwards), CRM (Clarify) MS Access, Crystal Reports, TOPS (Palletization Optimization software), & SQL Reporting / Data-Mining (SQL). Excellent training, mentoring and team building talents. • Published white paper in telecom trade magazine on the topic of supply chain optimization • Developed GIS based Enterprise Asset Management application • Appeared in several industry trade publications discussing customer premise equipment lifecycle management • Delivered supply chain management programs valued at $5 million in net annual savings to Charter Communications • Increased “perfect fill” rate from 75% to 98% within one year through introduction of service parameters and per-formance metrics • Captured a $400,000 annual cost savings for Client Services department via continuous process improvement • Utilized SCOR Model to document “As-Is” and “To-Be” supply chains (processes and metrics) for Qwest, Charter, Star Choice, and Shaw Communications • Created and conducted warehouse assessments for the top 20 Charter cable systems • Developed and delivered ERP training to approximately 50 locations for Charter Communiations EXPERIENCE Director, Marketing and Business Development, StarTek, Inc., Denver, CO 2005 Serving a multi-functional product marketing and pre-sales engineering support role in the Supply Chain Management division of this business process outsourcing company. • Exceeded 100% of new business goals • Developed positioning, messaging, value proposition and revised marketing plan for SCM Services Division • Developed and executed integrated services marketing campaign • Created new value-pricing methodology to replace legacy cost-plus methods • Created content and concept for dimensional piece direct mail campaign • Developed overall re-branding strategy to offer a more complete suite of supply chain management services Marketing Consultant (Telecom), PeopleSoft, Denver, CO 2004 Former PeopleSoft customer hired as an independent contractor to assist in various marketing and product development efforts for the benefit of the telecom and utilities industries. • Drafted business requirement documents (BRDs) and use-case scenarios for Network Life-cycle Management product • Drafted BRD and use-case scenarios for Compatible-Unit (CU) functionality for Utilities industry • Developed and wrote industry white paper on Asset Life-cycle Management for Network-based Service Companies Vice President, Product Marketing (SCM), Broadband Services, Inc., Highlands Ranch, CO 2004 Director, Business Development, Broadband Services, Inc., Highlands Ranch, CO 2003 Director, Client Operations, Broadband Services, Inc., Highlands Ranch, CO 2000-2002 Highly visible role with this company specializing in asset and inventory management services for clients throughout North America. Contributed extensive business development and pre-sales support by serving as a subject matter expert and “solutions architect” to engineer best-practices supply chains. Served as lead for a consultative sales approach involving assessments, rec-ommendations, and implementations of logistics, process support, and/or IT systems solutions. In previous role as Director, Client Services, functioned as a senior-level client liaison and managed the entire project cycle for the implementation of supply chain services valued at $8.5 million in annual revenues. Hired and managed a seven-person Pro-gram Management team. Managed internal budgets of up to $2 million. Managed client capital budgets up to $500 million. • Directed implementation of supply chain management programs for clients (valued at $5 million in annual net savings) – inte-grated program management with representatives from six core business functions (IT, Accounting, Warehouse, Logistics, Purchasing, HR). Drafted and published operations reference manuals for clients on post-implementation program manage-ment. • Reduced departmental staffing requirements 66% for a $400,000 annual cost saving by innovating continuous process im-provement techniques. • Implemented the Supply Chain Council’s SCOR Model 6.0 at Qwest, Charter, and Shaw Communications in order to docu-ment existing supply chain processes and metrics as well as document desired processes and metrics. • Drafted Statement of Work outlining value proposition and solution definition for proposals. Facilitated the sales cycle by personally presenting viable solutions to clients (e.g., Charter Communications, Comcast, Qwest, Time Warner Cable), with 75% resulting in successful sales closings. Vice President, Client Operations, RightSide Up (now Archway Marketing), Van Nuys, CA 1997-2000 Joined this privately held national provider of telemarketing and fulfillment services to serve in a high-level client liaison role and implementation manager for all service contracts, with dual responsibility for the internal business and resource infrastruc-ture of the Client Services organization. Established strategic plans and operating goals, determined staffing requirements, and created all policies / procedures for all facets of service management. Managed P&L client statements and supervised up to six direct reports. Member of the Executive Committee. Reported to the COO. • Visualized, created and translated integrated, cost-effective outsourcing solutions into tactical logistics and telemarketing pro-grams for clients, leveraging RightSide Up’s core functional areas (IT, Warehouse, Contact Center). Client projects included direct-to-consumer programs for Mattel, NBC, Disney, Toto USA, H&R Block, Fleetwood RV and others. • Recruited staff and created / led a Service Excellence training program to manage client productivity and strengthen client service performance. Previous Experience (1995 to 1996): Served as Production Manager for The Music Connection in New York. Orchestrated and supervised all CD production aspects for second-tier customers of Warner/Elektra/Atlantic Manufacturing. I was directly responsible for coordinating the mastering, graphic design, printing, CD manufacturing, assembly and delivery of finished prod-uct. Successfully managed multiple, concurrent production projects and consistently met delivery date target at 98% rate. EDUCATION APICS – THE EDUCATIONAL SOCIETY FOR RESOURCE MANAGEMENT CIRM (Certified in Integrated Resource Management - 2002) CPIM (Certified in Production & Inventory Management - 2005) UNIVERSITY OF SOUTHERN CALIFORNIA – Los Angeles, CA MA – East Asian Languages & Cultures (1993) Distinguished Teaching Assistant Award BA – English / East Asian Studies (1990) SKILLS • Product Development/Marketing • Client Relationship Management • Consulting • Supply Chain Management • Program & Project Management • Policy & Procedure Development • Supply Chain Operations Reference Model (SCOR v6.0) Assessments • SCM Solutions Architecting • Process Engineering • Business Development • Recruitment/Staffing/Training • Team Leadership PROFESSIONAL DEVELOPMENT • Regular participation in the Denver University Supply Chain Roundtable and the APICS Colorado chapter professional devel-opment meetings • APICS (CPIM Courses), Basics of Supply Chain Management, Master Planning of Resources, Detailed Scheduling and Plan-ning, Execution and Control of Operations, Strategic Management of Resources - 2004-2005 • APICS (CIRM Courses), Enterprise Concepts and Fundamentals, Identifying and Creating Demand, Designing Products and Processes Delivering Products and Services, Integrated Enterprise Management - 2002 • Supply Chain Council, Supply Chain Operations Reference Model Workshop – January 2002 • University of Denver, Daniel’s College of Business, Strategic Management Development Workshop – May 2001 • UCLA Extension, Finance for the Non-Financial Manager – December 2000 • National Cable Television Institute, Broadband Cable Overview, Honor Graduate – October 2000 • APICS, Demand Management and Supply Chain in an E-Business World Workshop – September 2000
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