Senior Information Technology Leader with over 23 years of domestic and international business leadership in organizations ranging from Fortune 500 companies to private companies. Fulfill corporate business needs, increase productivity, and decrease operating expenditures by building stronger business acumen through improved business relationship and more pervasive business orientation.
Extensive experience leading multi-national Information Technology teams in emerging markets, Deployment of International Supply Change Management Systems, Global Fulfillment Systems, Financial Systems (ERP), Manufacturing Execution System , Customer Facing Applications, Call Centers, Global Data Centers, Business Process Reengineering, Sarbanes Oxley, Enterprise Architecture, Project Management teams and Software Development teams.
LANGUAGES: Fluent in English and Spanish
Director Information Technology 2001 to 2008
Blue Cross and Blue Shield of Florida, Inc.
$8 billion in annual revenues. Healthcare Insurance
Responsible for the Software Capability Development Factory with 7 direct reports and 198 FTEs workforce. Responsible for all provider and customer-facing applications, including those relating to eligibility and claims processing. Responsible for a $23 million budget ($4 M. Perot Systems Corp.) APEX award winning software development factory.
Directed the successful development of Blue Cross and Blue Shield of Florida Virtual Office, a multi-payer web portal that enables physicians and other health care providers to transact business with BCBSF. Virtual Office Blue Cross and Blue Shield of Florida through its subsidiary Navigy, partnered with Humana to create a new company Availity. Today serving more than 28,000 providers and 950 hospitals and supports batch electronic data interchange with more than 1,000 health plans with 90 percent commercial market share in the state of Florida.
Member BCBS Perot System Governance Board and DIAMOND 9 Solutions Architectural Focus Group. Negotiated new contract with Perot System, savings $326,400 per year.
Reduced the budget $4 million and continued to track positive variance while delivering the projects on time.
Chairman Enterprise Operation Excellence, which improved availability of tier 1 applications from 95.37%
Chief Information Officer 2000 to 2001
Fresh n Fast, Santa Monica, CA
Restaurant Industry Dot Com Pre-IPO, Start-up Company
Reported to the Chief Executive Officer. Responsible for the company international strategic vision, software development, infrastructure, communication systems, data center and cutting edge internet systems. Played a critical role communicating with our partners, investors, internal customers, target acquisitions, 3rd party technology partners, and strategic network partners worldwide.
Recruited, hired and retained all IT personnel in California, Miami and Germany to develop internet food order system and wireless technologies.
Assisted executive management team by establishing a strong technology platform/direction through a pre-IPO offering and capital fundraising activities.
Planned, designed and built two data centers: California Level 3 and Germany Level 1.
Responsible for the entire Internet applications, web development initiatives and backend RDMBS Oracle 9I, Transaction processing, ASP, e-Commerce (B-to-C and B-to-B models, predictive models, GEO CODE address matching, XML, wireless client (WAP, Win CE, Pocket PC, Palm VII) technologies.
Director Information Technology Latin America Zone 1996 to 2000
Keystone Foods Corporation, Boca Raton, FL
$4+ billion in annual revenues, Worldwide Distribution/Manufacture Corp.
Reported to the Latin America Executive Vice-President. Directed and coordinated the implementation, development and maintained Latin America accounting and financial systems for Distribution and Manufacture business, MRP II, Manufacturing Execution System (MES) and Inventory Optimization Supply Chain on time/on budget. Directed two I.T. managers and a capital/expense budget over $5 million. Member of the Latin America Logistic Council for IT (McDonalds, Martin Brower, ATEC and Keystone Foods). Extensive travel throughout Latin America.
Built up from zero the I.T. departments for Latin America and retained an efficient I.T. staff.
Directed the design and built of two new computer data centers in Argentina for the new manufacturing plant/warehouse/distribution center ($35 million) and Venezuela for the new warehouse/distribution center ($10 million).
Led the design, implementation and deployment of the new electronic order entry, distribution, financials and logistics systems for warehouse/distribution and manufacturing business to consolidate key business operations, electronic invoice system providing optimal support to over 2,000 McDonalds stores in Latin America. Solution was successfully implemented in Argentina (Unilever Corp. and McDonalds Corp.), Chile, Colombia and Venezuela warehouse/distribution business. Resulting in reducing costs by $1 million within first 6 months and streamlining management and financial reporting functions.
Reduced inventory investment by $1.8 million and improved service level from 95% to 99% by implementing General Adaptive Inventory Solution (GAINS) supply chain optimization/forecasting system.
Analyzed industry sectors in emerging and transitional market economies to assess viability and market opportunities for utilizing IT/Internet based applications in international business development.
Data Processing Manager, Latin America Sector 1986 1996
Emery Worldwide, Miami FL
A Worldwide Transportation and Logistics Corporation
Reported to the Latin America Vice-President. Responsible for delivery of Information Technology services throughout 22 countries. Managed a team of 23 through with 5 direct reports and $3 Million budget for the Latin American Sector. Full accountability for strategic planning, implementation and administration of technical infrastructure, oversight of key technology initiatives including in-house software development solutions, global security and network management in addition with system integration and deployment of worldwide infrastructure.
Successfully developed new international communication architecture to replaced companys Telex communication system in 22 countries in Latin America with a sophisticated freight management system, warehouse management system, shipment tracking system, handheld scanners and airport customs brokers integration. Reduced the communication cost by 47% and improved the SLAs for communications from 24 hours to 2 hours.
Supported and maintained Regional Warehouse and Logistics Hub operations in the entire Latin America region.
Installed and directed the installation of EDI link with IBM manufacturing plant in Guadalajara, Mexico.
Established a dedicated customer logistic facility in Mexico City to provide warehouse inventory management and order fulfillment.
Electronic Data Processing College (E.D.P.), Hato Rey, Puerto Rico 1984 to 1986
Major: Computer Programming Minor: Business Administration
Activities: Class President 1986 - Chess Champion (two years) - World Open Chess Championship 1986 (4th place)
University of Puerto Rico - Carolina Regional Branch, Puerto Rico (59 Credits) 1982 to 1984
Chess Champion (two years)
Rational User Groups: A spotlight on North Florida By Mike Perrow, Editor, The Rational Edge ezine, IBM, May 15 2007. http://www.ibm.com/developerworks/rational/library/may07/perrow/index.html
A game of strategy, Insurance and Technology magazine, Feb 19, 2004. http://www.insurancetech.com/showArticle.jhtml?articleID=17701570
Establishing Computer User Groups in a Metropolitan Area, Robert F. Roggio, Proc ISECON, Nov 6, 2004, v21 (Newport). http://isedj.org/isecon/2004/3264/ISECON.2004.Roggio.pdf
Welcome to the Machine, Cover Story, Insurance & Technology magazine, Aug 20, 2003. http://www.insurancetech.com/showArticle.jhtml?articleID=14705608
RUP implementation guide: Part I: Recommended strategy and typical issues and risks. The Rational Edge Ezine, IBM, Aug 2003. http://www.ibm.com/developerworks/rational/library/content/RationalEdge/aug03/f_implement_gp.pdf
RUP implementation guide: Part II: Best practices and key lessons learned from RUP implementation projects. The Rational Edge Ezine, IBM, Nov 2003. http://www.ibm.com/developerworks/rational/library/content/RationalEdge/nov03/m_implement_gp.pdf
PROFESSIONAL ASSOCIATIONS (Past and Present)
President IBM Global Rational Users Group Council (Present)
Chairman/Founder of the North Florida Rational Users Group (Present)
Advisory Board for The Council Speaking Spanish Organization (Present)
The Corporate Strategy Board (Present)
IBMs Worldwide Client Advisory Group for Methods (Present)
Software Engineering Information Repository (SEIR) Platinum contributor (Present)
The Conference Board (Present)
Association of Information Technology Professionals (AITP) (Past)
Institute of Electrical & Electronic Engineers (IEEE) (Past)
TECHNICAL EXPERTISE: HARDWARE
IBM 3090XX, IBM AS400d, VAX 3000, IBM S/36, S/3743, HP9000, IBM Risk 6000, IBM Net Infinity 3000, WIN2000 server, MS NT 4, Compaq Servers, ISPF, Control-M, JCL, MVS, VSAM, UNIX , CICS, Citrix, BEA Web Logic, IBM WebSphere, Apache, Tomcat, WebMethods Application Server Technology, M/S Terminal Server Metaframe.
TECHNICAL EXPERTISE: SOFTWARE/LANGUAGES
Electronic Data Interchange (EDI), ERP, CRM, SCM, E-Commerce, Internet/intranet, Image processing (EDM), JD Edwards, SAP, People Soft, Oracle 9i, MS SQL Server, Eclipse Foundation, Powerbuilder, MS Visual Studio.NET, Visual Source Safe, SMM, AIM, PMI, Method ONE, Rational Unified Process, CA/Foundation, IBM/Ad/Cycle, TI/IEF, SYNON 2/E (CASE Technology), WebFocus, TM1, Hyperion, Arbor/Essbase, MS Project.
An IBM Certified Specialist Rational Unified Process.
IBM Honored Alumni.
Six Sigma Yellow Belt.