PROFESSIONAL SUMMARY
IT Executive with 20 years of technology leadership experience.
As Senior Director of Enterprise Architecture, Chief Architect, and acting CTO for Ingram Micro, managed the technology vision encompassing Business, Information, Application, and Technology.
Led a global design and implementation of a large SOA (service oriented architecture) initiative
Led large operational team responsible for global system reliability including server, network, storage and data center support.
Led the global architectural design for a $500 million SAP implementation.
Developed and maintained IT strategies that are aligned with and enable the corporate vision.
Effectively managed off-site and off-shore relationships.
Managed large software development and design teams.
Founded and managed an Enterprise Systems Management team for a Fortune 40 company.
Founded and managed a matrixed Project Engineering organization and maintained a customer satisfaction rating of 93% while overseeing the designs for over 150 projects.
Works effectively with corporate and vendor senior leadership teams.
CAREER HISTORY
INGRAM MICRO, INC Santa Ana, California 2007-Present
Senior Director Enterprise Architecture Chief Architect Acting CTO
IT Strategy: Worked with corporate executives to clarify the global business strategy and then translated that into an IT strategy.
Worked with business and senior corporate executives to identify IT business and cost drivers. Used roadmapping process to develop IT strategy and architecture.
Worked with IT vendors and industry experts to project technology trends. Applied those trends to our IT strategy and developed the enterprise architecture and roadmap.
Worked with Finance and the PMO to ensure that the ROI was in place to accomplish the roadmap.
Enterprise Architecture: Led global matrixed team to develop and maintain the architecture strategy, including the business, information, application, infrastructure and technology vision.
Led low cost, business focused R&D projects to define and prove ROI of new technologies
Led solution architecture team that developed technical solutions for business projects
Decreased IT maintenance and licensing by 20% through tool consolidation.
Decreased server count and costs by 15% through virtualization.
SAP Strategic Design: Led the effort to develop the SAP architecture
Worked with the business teams to understand their current business processes and how those mapped into the SAP suite
Developed integration and enterprise architecture designs that supported the business process strategy. Supported the data, reporting and infrastructure efforts and ensured adherence with the enterprise architecture.
Through SAP customer reference calls and proofs of concept, validated that our designs would accommodate our transaction volume and global footprint.
Modified the designs as needed throughout the development process
Service Oriented Architecture Definition: Worked with the CTO to develop an SOA strategy as the foundation of our IT roadmap
Defined where services could provide competitive advantage
Developed and implemented the supporting technical infrastructure
Implemented services and achieved a 22% reduction in application time-to-market
Social Networking: Introduce collaboration tools and processes like document sharing, discussion groups, blogs, and communities to our employees and customers to improve productivity and knowledge management.
Operational Responsibilities
Managed the Data Warehouse and Data Integration teams consisting of on-site and off-shore resources
LOWES COMPANIES, INC. Mooresville, North Carolina 2005-2006
Director of Enterprise Systems Management
ESM Team Design: Developed the Enterprise Systems Management vision for IT.
Partnered with Architecture, Support, Operations and Application development and developed and communicated the strategy.
Defined and gained approval for the expense and capital budgets of over $50 million.
Enterprise Monitoring: Developed the monitoring strategy for the individual technology areas and the enterprise.
Worked with technology areas to assess current state of monitoring tools and processes.
Collected requirements from business and technology areas and developed a request for proposal and proof of concept.
Researched the primary systems management vendors (IBM Tivoli, HP, CA, and BMC) to determine best fit.
Service Level Management: Using the ITIL framework as a guide, developed a strategy for the implementation of systems management tools and processes
Incident and Problem Management: Redesigned the current incident management processes to more effectively identify, escalate and manage incidents. Designed and kicked-off efforts to redesign the Remedy incident management toolset.
Change and Release Management: Redesigned the change and release management processes including governance, testing and fall-back procedures.
Disaster Recovery: Managed the disaster recovery planning and testing for Lowes.
Managed a Business Impact Assessment (BIA) that determined the cost of a disaster to the company.
Using the BIA as requirements, managed the design of a second Lowes data center and the migration out of the IBM site in Sterling Forest, New York.
Participated in and successfully managed disaster recovery testing in Sterling Forest.
Software Maintenance:
Successfully managed the $35 million software maintenance budget for the company.
GORDON FOOD SERVICE Grand Rapids, Michigan 1999-2005
Director of Enterprise Architecture (1999-2005)
Reporting to the CIO, built and managed the IT Strategy.
IT / Corporate Strategy: As part of the corporate strategy team, worked with business and executive teams to develop and mature the corporate strategy. Evaluated new business opportunities, competitive threats, and merger candidates. Developed business and financial case for each.
Enterprise Architecture: Used business and technical requirements to define enterprise architecture for the Technical, Information and Application disciplines.
Information Architecture: Responsible for enterprise data model, application integration model, business intelligence and database design models used to maximize the value of Information.
Redesigned the enterprise data and integration models. Implemented the Tibco toolset.
Developed the EDW and data mart server infrastructure.
Managed BI business and support teams.
Application Architecture: Responsible for application designs in Supply Chain (SCM), Customer Relationship (CRM), and Core Business functions. Ensure designs are consistent with our Application and Technical strategies. Also responsible for the application development environment, and development and testing methodologies. Experience in mentoring teams in J2EE design in a Unix/Oracle environment. Purchased and lead installation of Wily application monitoring.
Developed and implemented a standard application design and testing methodology
Coordinated the development of a Java reference architecture using Spring and Hybernate
Technology Architecture: Responsible for the network, server, storage, client, authentication, monitoring, and data center designs. Collaborated with Engineering group (below) to ensure that infrastructure is designed to meet long-term business needs and is scaled properly to meet short-term project requirements.
Redesigned the core network and local area network, making it more scalable and reliable.
Designed and built the highly available J2EE server infrastructure, improving application reliability.
Designed and built the database environment using Veritas clustering. This also improved application reliability.
Redesigned the Wide Area Network across Canada, increasing throughput and improving availability.
Led the server consolidation effort in IS.
Product Management: Managed the negotiations and planning for all technical products (e.g. Oracle, Microsoft, etc) including their upgrade and retirement plans.
Enterprise Engineering: Managed team of engineers who were imbedded in the various business teams, and were directly responsible for the information, application, and technology designs for all of their customers' projects.
Director of Enterprise Infrastructure (1999-2003)
Assumed infrastructure responsibilities in addition to the Enterprise Architecture role. Reported to the CIO and managed the 100 person corporate IT Infrastructure team consisting of the following:
Infrastructure Leadership: Responsible for Network, Server, Client, Database, Data Center, and Storage teams. Worked with business teams to negotiate service SLAs. Guided Infrastructure teams to deliver those service levels.
Capacity Planning: Worked with customers to forecast technology needs then with Architecture to design to those needs.
Service Desk & Customer Technology Support: Responsible for customer facing support services. Tracked and reported call volume and problem resolution rates.
Project Management: Responsible for Infrastructure project managers and contributed to the Enterprise project management process.
KELLOGG COMPANY, Battle Creek, Michigan 1995 1999
Architecture / Infrastructure Manager (1998-1999)
Managed the Infrastructure Support and Architecture for Kelloggs "Oracle Enterprise Business Application" suite. This included manufacturing, financial, production planning, logistics, and demand planning systems.
Infrastructure Support: Oversaw UNIX support, Oracle Support, Account Administration, Help Desk, and Program Communication functions.
Developed and supported a solution that provided hands-on training at any North American plant without changing their existing hardware.
Supported the package implementation of multiple Kellogg sites without increasing staff or making major infrastructure additions.
Architecture: Developed new systems and processes to support the implementation of the Oracle ERP suite.
Operations: Provided 7x24 support for all production systems.
Application Development and Enabling Services Manager (1995-1997)
Managed three separate departments and a worldwide Program Office position. Each department was led by a department manager.
Application Support & Development: Worldwide responsibility for application development and support in Visual Basic, Java, Oracle, Lotus Notes, and a variety of WEB development tools.
Customer Service and Support: Responsible for Customer Service functions in Canada, including Help Desk, Hardware/Software Support, Training, Telecommunications, and Mail Services.
Information Services Training: Provided technical education and communication services to Kellogg North America
NATIONAL CITY BANK CORPORATION, Kalamazoo, Michigan 1989 - 1995
Conversion & Training Manager
Managed conversion teams through more than 15 new acquisitions.
FIRST MICHIGAN BANK CORPORATION, Holland, Michigan 1986 - 1989
Support Services Manager
PROFESSIONAL DEVELOPMENT
ITIL Foundations Certified
SAP Enterprise Architect Certification underway
Center for Creative Leadership: Leadership Development Program
Center for Creative Leadership: Developing the Strategic Leader
The Disney Approach to People Management
PUBLICATIONS
Making the Case for Application Service Modeling in SOA Environments, SOA World Magazine
EDUCATION
BA, Business Administration / Computer Science, Hope College - Holland, Michigan, 1986
Institute for European Studies - Freiburg, Germany, Vienna, Austria (Made use of German language capabilities) |
