TECHNOLOGY EXECUTIVE
High-Performance Team Development * Strategic Visionary and Agile Tactician * ERP Integrations * Contract Negotiator * SOX / HIPAA Compliance * Project Management * Vendor Management * Strategic Alliances * M&A * Operations & HR Management
Over 25 years of developing high-performance teams with an emphasis on developing and implementing technology to create efficiencies and dramatically effect the bottom line – implementing agile processes without using significant overhead
~ Hired and managed a high performance 44-person technology department with near-zero voluntary turnover for 4 years.
~ Led ERP implementations in small and medium size companies – J.D. Edwards, Great Plains Dynamics and others
~ Built the ClaimConnect application that fundamentally improved how dental offices run their practices - online dental claims and real-time eligibility system used by more than 10% of USA dental offices to process over 20M transactions.
~ Produced and managed online applications for Fortune 100 companies.
PROFESSIONAL EXPERIENCE:
GILL CONSULTING SERVICES, LLC, Long Beach, California
2004 - Present
GCS is a professional services consultancy for business strategy and technical project management.
Principal
* Retained as interim VP of Technology/CTO for a fast-growing healthcare technology firm to lead the new product development of a revolutionary application for significantly reducing Workers Compensation costs.
* Led the integration of MS BizTalk for connecting multiple applications in both the healthcare and criminal justice industries that allowed for over 3M transactions with virtually no downtime, utilizing HL7 and HIPAA X12.
* Participated in the continual development of the technical strategy for the first dental practice management ASP.
DENTAL CONNECT, INC. Irvine, California
2000 – 2004
Dental Connect, Inc. was owned by 8 of the largest dental payers, representing 40% of the marketplace and operated the Dentalxchange.com websites. DCI was the leading provider of Internet-based applications for the $60B dental industry.
Chief Information Officer
Part of the team that grew the company from 25 to over 150 people in 12 months. Hired, managed and mentored a 44-person team consisting of developers, project managers, QA, network engineers, IT support and others while managing a $750k monthly budget. Led the product development of ClaimConnect, Dentist Directory and other related products.
* Led the development of ClaimConnect – an online claims, real-time eligibility/benefit and payment status application – used by over 10% of all dental offices nationwide to process more than 20M transactions.
* In four years lost only 2 team members to voluntary turnover and several laid-off team members volunteered to return when business improved and 2 ultimately did comeback.
* Led the technical analysis and review, and integration, of 2 acquired firms.
* Active member of the executive committee that collaborated with the board on the strategic and tactical direction of the firm; the board was comprised predominantly of Fortune 500 executives.
* Led the strategy to develop and implement best practices relating to the display of HIPAA transactions with DCI’s strategic alliances; Aetna, MetLife, Guardian, UnitedHealth, Ameritas and other large payers.
* Over $13M of strategic investments were made based on the technical capabilities of Dental Connect.
* Managed the production web systems for claims and eligibility processing that had over 20,000 transactions per day, within strict SLA requirements imposed by MetLife, while maintaining uptimes of over 99.97%.
* Developed mutual sign-on security in partnership with MetLife that allowed upwards of 6,000 clients to log into www.metdental.com without vulnerability to either firms’ infrastructure.
* Developed the security infrastructure for Aetna and maintained all user names and passwords for Aetnadental.com.
* Led the ERP integration of Great Plains eEnterprise (now Dynamics) and integrated modules with custom XML Web Services for end-to-end supply chain partnering under budget and ahead of schedule.
* Implemented a secure data warehouse utilized by internal personnel and the customer service departments of several large customers, including MetLife, Aetna, UnitedHealth, Guardian, Cigna and Quality Systems
* Personally negotiated agreements in excess of $2.5M with strategic partners and customers, including Aetna, MetLife, UnitedHealth, Guardian, Delta Dental, Cigna, Savvis and Quality Systems.
* Automated the training process for over 1,800 MetLife customer service representatives allowing for an accelerated rollout of the ClaimConnect application for MetLife.
* Created and launched the dental industry’s largest E-Learning catalog of CERP- accredited continuing education courses for the licensed dental industry professionals.
RED SKY INTERACTIVE (now Agency.com) Irvine, California
1999 - 2000
Red Sky was a leading-edge professional services company specializing in custom software development, 3rd party application integration and branding solutions.
Director of Production, West Coast (Project Management)
Led cross-country teams for this fast growing consulting company consisting of code architects, developers, designers, network engineers and analysts to create e-commerce, supply chain, hardware infrastructure and branded websites for Fortune 500 and “start-up” clients.
Key Projects:
* Sony – Led the re-branding initiative and technical implementation of Sony’s home page; Sony.com.
* Exult (now Hewitt) – Spearheaded the development of the initial prototype web pages utilized to secure several million dollars in funding and launch their sales initiatives.
* Logix Communications – Led the development of a user customizable home pages for their DSL customers.
* Entrepreneur Magazine – Led the creation of a secure content management application that controls the display of all information on Entrepreneur.com.
* EmployeeMatters (now Intuit) – Spearheaded the development of the SMB online HR and benefits system for offering “big company” benefits and resources to smaller organizations.
GILL CONSULTING SERVICES, Irvine, California
1997 - 1999
Key Projects:
* AutomationZone.com - E-Commerce website design and development using Windows NT Server, IIS, SiteServer, SQL Server, ASP, COM, VBScript and Visual InterDev. This was a small start-up company.
* Interim Director of Operations for ObjectAutomation - led the daily operations of this fast growth start-up including IT support, faculties, order processing/shipping and process automation.
- - Created, trained and managed Information Technology and Order Entry for corporate offices in Santa Ana, CA, Munich and Tokyo with regional offices in North America including Boston, Atlanta and Chicago.
- - Architected and managed the development of a unique full cycle custom e-commerce solution for multi-function product licensing used by order entry and customers.
EARLY CAREER HIGHLIGHTS:
BOREALIS TECHNOLOGY CORPORATION, Incline Village, Nevada
Borealis was a fast growth start-up computer software company that paradigm-shifted Sales Force Automation (SFA/CRM) software with ease of application development.
Director of Operations
* Managed the daily and strategic operations of Human Resources, Information Technology, Administration, Facilities and On-Line Services. Responsible for hiring over 40 employees for the high growth software start-up. Company had an IPO.
WONDERWARE CORPORATION, Irvine, California
Wonderware was the first producer and is the current market leader for Windows software used in factory automation and industrial process control. Company grew from $5 million to $55 million in four years and completed a successful IPO.
Corporate Controller
* Led the MIS and accounting teams for Wonderware and co-managed the analysis and integration of 3 acquired firms.
EDUCATION
MBA, Business Management, Loyola Marymount University
BS, Accounting, California State University, Dominguez Hills |
