SUMMARY
Accomplished Information Technology Executive with an outstanding record in fast-paced organizations, specializing in driving alignment of the technology investment with business strategy. Excellent leadership and relationship skills with strong customer focus. Specific expertise in:
* Enterprise Performance Management
* Executive Leadership
* IT Strategy and Architecture
* Application Solution Development
* Infrastructure Engineering
* Technology Operations/Outsourcing
* Data Management / Business Intelligence
PROFESSIONAL EXPERIENCE
Executive Technology Consultant, Texas - Current
Providing senior advisory, program management, and executive services, building market strategy for corporate performance management practice.
* Led the implementation of critical operations dashboard and sales forecasting application for market-leading consumer products company.
* Replaced legacy system with comprehensive financial budgeting and forecasting application for national restaurant chain.
* Provided information technology strategy consulting for $10B manufacturer.
Financial Services and HR/Payroll Outsourcing Firm, Kansas 2004-2005
Chief Information Officer
Overall responsibility for the Information Technology practice for a pre-public outsourcing firm specializing in: Finance and Accounting, Human Resource and Payroll Management, and on-demand information management. As a member of the senior management team, held accountability for alignment of the IT strategy with corporate strategy and objectives. Engineered organization and process transformation, achieving delivery commitment and improved customer satisfaction.
* Developed and implemented standardized portfolio and project management practices, driving quality by design principles into key growth initiatives.
* Implemented investment strategy and financial accountability for corporate programs, resulting in improved gross margin and indirect cost target achievement.
* Negotiated strategic supplier agreements for ERP and infrastructure management services, significantly improving functional capabilities and alignment of cost management with demand variability.
* Reorganized the Information Technology organization through a defined execution model centered on customer service, sales support, and cost optimization.
$5B Entertainment Retailer, Texas 1999-2004
Vice President, Information Technology
Responsible for enterprise architecture, technology leadership, strategy, planning, staffing, application development, data center and call center operations, enterprise network, and retail store systems management.
Direct responsibility for staff of 150, plus outsourced services with annual operating budget of $40MM and project budgets up to $50MM.
Drove business systems group turn-around, enabling production of advanced systems:
* Led application development organization, reduced excessive contract staffing, revised spending to meet business plan, implemented formal executive reporting and performance metrics. Results included multi-million dollar savings and new business-focused project approach.
* Developed, modernized, and maintained corporate systems supporting retail functions including ERP, Point-of-Sale, Customer Care, Target Marketing, Merchandising, Inventory, Product Allocation and eCommerce Systems.
* ERP systems responsibilities included: Warehouse Management, Financial Accounting, HR/Payroll, Budgeting, and Corporate Performance Management.
* Led the development of a leading edge Online Rental Reservation System, integrating Internet sales with legacy in-store Point-of-Sale system.
* Developed Decision Support and Financial Reporting systems supporting corporate, field, and stores.
Led IT Strategy and subsequent implementation program, resulting in over $4MM in benefits:
* Co-led company's first comprehensive IT strategy development, aligning systems planning with business strategy, gaining senior executive and business unit agreement on coordinated priorities.
* Led acclaimed "State of the Infrastructure" study, identifying areas of ineffective investment, under-funded assets, and proposed critical remediation steps, resulting in executive approval for corrective infrastructure projects necessary to sustain continuing operations and new business initiatives.
* Developed and led company's original enterprise architecture function, establishing cross-functional participation in defining technology values statement, preferred practices, technology usage program, and innovative design patterns, resulting in estimated annual savings over $4MM.
Led infrastructure rationalization program, contributing $7MM in annual profitability:
* Introduced modern business systems integration solutions including enterprise application integration, Java application servers, standardized corporate reporting, and software engineering tools. Innovations led to numerous system improvements and new consumer e-commerce systems.
* Converted core mission systems to modern storage area network, migrated systems from obsolete hardware to new UNIX servers, improving business systems and database availability to 99.99%.
* Replaced entire U.S. domestic corporate network, eliminating single points of failure, significantly increasing network performance while reducing annual telecommunications expense by $6MM.
* Implemented remote user access solution, saving $60K per month in dial-up charges and providing high-speed access for traveling associates.
* End User Computing accomplishments include: deployment of remote desktop management, desktop/laptop upgrade and management, anti-virus and anti-spam infrastructure, corporate e-mail conversion, and license compliance management.
Drove transformation to shared services model with strategic outsourcing of infrastructure:
* Led the IT department through major transformation, introduced job banding, restructuring, and long-term values and objectives, resulting in new customer-focused organization able to deliver needed business value.
* Led data center/call center functions through the transition to outsourced services, simplified reporting structure, and resolved significant procedural and contract issues, providing a renewed, positive relationship with outsource vendor, resulting in 40% reduction in new services rates, increased system availability to over 99.9% from 95%, and shortened project timelines by up to 4 weeks per project.
* Renegotiated problematic services and software contracts, including telecommunications and outsourcing agreements, recovering over $6MM in excess annual obligations.
* Proposed and introduced new concept for shared asset investments and team structure, gaining cross system efficiencies to reduce project-related infrastructure costs by over 20% per project.
Tier 1 Telecommunications Company, Texas 1989-1999
Senior Manager/Technical Specialist
Responsible for technology standards leadership, technical architecture, and advanced database solutions for 2,500-member business systems development organization. Served as Chief Technical Architect and program manager for major integrated services technical infrastructure development initiative.
Successfully led geographically disbursed teams to develop major product initiative:
* Organized and led internal teams and external consultants to deliver solutions on time and on budget, enabling the initial integrated services commercial product market launch.
* Developed first customer-facing e-commerce portal, including user access management and customer relationship management integration, allowing customers to self-manage selected services.
* Introduced the use of advanced distributed computing software including application servers and enterprise application integration solutions, providing highly reliable, secure, flexible systems.
* Delivered standard J2EE technical architecture platform based on industry-leading technologies.
Drove technology rationalization and consolidation, eliminating spend of $10MM per year:
* Envisioned the first business systems technology standards practice, resulting in the formation of a division-wide cross-functional governance team.
* Technology decisions eliminated capital and labor redundancy, resulting in reduced project and operating expense, and enabling shorter project timelines.
* Led department from traditional database technologies to advanced solutions, enabling rapid business solution development. Implemented use of object databases and programming.
* Managed and oversaw data modeling, database design, and production support for large database installations, including over 4,500 production files. Implementation of management tools, policies, and formal procedures contributed to 99.99% database availability.
PREVIOUS EMPLOYMENT
Systems Analyst/Team Leader (1984-1988)
Developed applications systems for energy, distribution, and software product companies. Led teams of analysts and programmers in development of oil and gas systems. Maintained and supported ERP systems. Recognized for design and development of zero-defect online Cash Remittance system and advanced programming techniques.
* Led flawless deployment of Human Resource Management system, bringing company from unsupported solution to current release levels, avoiding thousands of dollars in taxing jurisdiction penalties and reduction of manual labor supporting benefits administration.
* Designed and constructed Spot-Market Natural Gas system and Federal Reporting, resulting in increased product pricing and net revenue calculation accuracy.
* Developed object-based database and reporting solution that simplified software programming efforts, significantly reducing database programming labor costs by estimated 30% per module.
EDUCATION / ACCREDITATIONS
B.B.A, Computer Information Systems, Honor Society
Certified Data Processor, Institute for Certification of Computing Professionals
COMMUNITY INVOLVEMENT
Junior High School Mentor for underprivileged students,
Donor to local equestrian therapeutic riding school, Susan G. Komen Race for the Cure, local church youth organization, Children's Miracle Network
TECHNICAL SUMMARY
Hardware: Sun / HP RISC, Wintel, IBM Mainframe / iSeries, IBM Storage Area Network
Operating Systems: Sun Solaris, HP-UX, Linux, Microsoft NT/2000/XP, OS/390, OS/400
Networking: CISCO, Ethernet, Wireless, Frame Relay, IP, VPN, DSL, VSAT
Software: SSA Global Financial Management, HR/Payroll, JD Edwards AP/AR/GL, Hyperion Budget Management, BEA Weblogic, iPlanet Web Server, Vitria BusinessWare, Inprise Visibroker, Tivoli Systems Management, Veritas
Programming Languages: Java, Smalltalk, C, PL/I, COBOL, BASIC, FORTRAN
Database and Reporting: Oracle, DB/2, Versant Object Database, ADABAS, SQL Server, Crystal Reports, Microstrategy, Cognos, IBM Datastage, Essbase, OutlookSoft
Tools: Object Team, Rational, Mercury, various project and development methodologies, Microsoft Office, Microsoft Project, Project Workbench, Lotus Notes |
