CHIEF INFORMATION OFFICER / VICE PRESIDENT OF INFORMATION TECHNOLOGY
* DELIVERING BUSINESS VALUE THROUGH PEOPLE, PROCESS AND TECHNOLOGY EXCELLENCE *
Hands-on technology executive with intuitive ability to align business needs with technology solutions. Expert in building new IT organizations, maturing existing teams, developing and mentoring internal and off-shore staff. Strong commitment to core values: honesty, integrity, diligence, patience and creativity.
+ IT Strategic Planning
+ Vendor Relationships
+ Software Development Lifecycle (SDLC)
+ Software Quality Assurance
+ Technology Roadmaps
+ IT Audits (COBIT, SAS70, PCI)
+ Service Level Agreements (SLAs)
+ Sarbanes-Oxley Compliance
+ Performance Reports/Metrics
+ Business Continuity/Disaster Recovery
* Delivered $400K/year in cost savings through vendor consolidation of telecommunications, voice and data services
* Transitioned organization from 100% IT out-sourcing to balanced in-sourced/out-sourced operation including key staff additions that enabled business to own mission critical IT functions
* Established IT controls in conjunction with overall corporate governance resulting in successful Sarbanes-Oxley compliance for 3 consecutive years
PROFESSIONAL EXPERIENCE
Resources Global Professionals, Irvine CA
2007 - Present
Global professional services organization. $650M annual sales, 3000+ employees worldwide.
Consultant
Senior Information Management consultant for project-based professional services firm.
+ Lead organizational change management initiative for leading nationwide healthcare organization’s enterprise-wide Business Intelligence implementation.
+ Develop IT governance framework including policies and procedures for Fortune 100 bank.
+ Develop detailed risk assessment for company’s VoIP telephony system, provide recommendations for future worldwide phased deployments.
+ Implemented storage management strategies for Fortune 100 bank resulting in 50% reduction in storage costs while increasing storage capacities by 70%.
Nikken, Inc., Irvine CA
2006 – 2007
$400M international provider of wellness products including sleep systems, water filtration.
Consultant
Trusted advisor to CFO, executive management and IT organization. Hired to conduct a comprehensive assessment of Nikken’s internal IT function.
+ Developed detailed, comprehensive assessment of the company’s IT organization including framework for an IT strategic plan.
+ Increased customer satisfaction through IT team development and staff additions, IT best practice methods, JAD/RAD, software quality assurance & testing, configuration & change management processes.
+ Reviewed and provided feedback and recommendations on vendor proposals for VoIP telephone system upgrade and security/vulnerability assessments.
Endocare Inc., Irvine CA
2003 – 2006
Manufacturer and international distributor of medical devices for cancer treatments. $30M sales, 150 employees.
Chief Information Officer
Top-level executive overseeing all corporate IT functions. Managed multi-site business technology services and operations, facilitating applications and infrastructure stability, security and business recoverability. Administered $2M budget. Built IT organization, hiring staff for ERP, CRM and systems administration. Supervised internal IT staff and vendor partners for MRP/ERP support, network and infrastructure management, helpdesk and break-fix support for sales, business and technical staff.
+ Delivered $400K/year in cost savings through vendor consolidation of telecommunications, voice and data services. Deployed PDA smart phones to sales team and key executives for improved connectivity to business productivity applications.
+ Decreased lead-to-sales time 40% by implementing CRM/SFA application. Improved visibility with customers and enhanced sales process efficiencies with data points for customer data gathering and follow up.
+ Reduced resolution times for customer-reported service issues/requests 45% with new methods for surveying and tracking customer satisfaction with IT services. Introduced IT best practices for customer service and quality, e.g. ITIL methodologies/processes.
+ Key member of executive team and corporate committees that developed company’s strategic plan, established core corporate values and redefined mission/vision statements. Established IT controls in conjunction with overall corporate governance. Achieved Sarbanes-Oxley compliance for 3 consecutive years.
+ Standardized hardware and software across the organization, stabilized applications environment and improved security by replacing/upgrading equipment. Introduced anti-spam technology that minimized incoming spam email messages and boosted employee productivity.
+ Coordinated transition of IT services, applications and infrastructure for divestiture of Endocare division.
ePolicy Solutions, Torrance CA
2002 – 2003
Web-based business process/policy management tools developer for insurance industry. $30M sales, 120 employees.
Vice President Operations Services
Directed system operations, quality assurance and customer service groups (30 internal resources and 15+ offshore contractors located in India). Provided mission critical 24/7/365 web applications and infrastructure including systems and network operations and security, database administration, hosting operations, capacity planning, infrastructure build-out, performance/stress testing, and internal IT support. Led QA product testing/assurance for web applications, software development, configuration management, resource planning, asset management, production systems monitoring, systems and network security.
+ Decreased software defect rates by over 75% by implementing software quality tools and methods integrated throughout the development and SQA process.
+ Developed comprehensive service level agreements (SLAs) to deliver high-level operational availability for mission-critical, high-transaction-volume client applications and hosted infrastructure.
+ Devised business continuity and disaster recovery (BCP/DR) plans for organization and clients’ hosted operational data centers, ensuring maximum recoverability for 24/7/365 web applications and infrastructure.
+ Introduced Capability Maturity Model (CMM) quality and process methods to produce repeatable, predictable and measurable results. Instituted process improvements to manage software releases and deployments.
+ Adopted application performance/stress testing methodology with technologies to identify peak high-volume transactional workload and stress capabilities within web-based enterprise applications.
+ Set up dedicated sales demonstration environments to present technology solutions to prospective clients.
Targus Group International, Anaheim CA
2001 – 2002
Leading global supplier of mobile computing cases and accessories. $450M annual sales, 400+ employees worldwide.
Chief Information Officer
Served as company’s first CIO. Built IT organization and established processes and infrastructure for ERP, MRP, EDI, other business critical applications. Directed enterprise-wide IT functions ($10M annual budget) for worldwide technology management services and business operations support in 20+ countries. Supervised 30 in-house resources and managed outsourcing company responsible for primary ERP functions and worldwide call center/support including an additional 15+ staff/resources.
+ Transitioned company from 100% IT outsourcing to balanced insourced/outsourced operation. Recruited key staff that enabled business to own mission critical functions including data management, web development, EDI, ERP process and distributor-vendor partnerships.
+ Instituted IT policies, SOPs, quality measures/metrics, change management, configuration management, project and portfolio management methodologies, budget review and ROI-driven technology appropriation practices.
+ Systematically reviewed existing IT spending and budget. Identified over $1M in annual cost reductions including a WAN vendor contract renegotiation.
+ Developed and implemented action plan to stabilize Internet/Intranet/Extranet environment including managed web hosting. Set up offsite media storage and recovery, document management and remote managed backup solutions for office locations worldwide. Created company’s first corporate data model, the foundations for a data warehouse.
+ Guided RFP and vendor selection for managed web hosting, worldwide break/fix and helpdesk support, security, business continuity and disaster recovery, asset management, WAN and telecommunications/PBX upgrades. Analysis and vendor recommendations for Baan ERP application upgrade, minimizing customizations required with earlier version.
+ Replaced custom-built reporting application with more robust, best-of-breed enterprise application tools including Hyperion Essbase and Crystal Reports, resulting in annual cost savings of over $500K annually.
EARLY CAREER PROGRESSION
Director of Information Systems, Nexell Therapeutics, Inc. (now IDM-Biotech), Irvine CA; 1998-2001
MIS Manager, Microsim Corporation (now Cadence), Irvine CA; 1990-1998
Manager Computer Operations, Systems Analyst, Geneva Companies, Inc. (now Ctitigroup), Irvine CA; 1987-2000
Programmer, Silicon Systems, Inc. (now Texas Instruments), Tustin CA; 1983-1987
EDUCATION
B.A. in Business, minor in Information Systems, California State University Fullerton, 1987
TECHNOLOGY EXPERTISE
Software: Microsoft (Vista, 2003, 2000, XP, NT), Unix, Linux, VAX/VMS, Novell Netware, AS400, Microsoft Exchange, Lotus Notes, Goodlink, Blackberry, BaaN, MAS90/200, Oracle, Microsoft SQL Server, Salesforce.com, Solomon III/IV, Cognos, Hyperion ESSBase, Business Objects (Crystal Reports), Manage 2000, SBT, Epicor Clientele, ACT, ATG Dynamo, Corba, ColdFusion, VMWare, Mercury Interactive
Networks: Microsoft, Linux, Unix, TCP/IP, VPN, WAN/LAN, Checkpoint, SonicWall, Nokia, 3Com
Languages: C, C++, Java, .NET, J2EE, VB, PHP, SQL, XML, UML, HTML, COBOL, EDI
Methodologies: SDLC, Waterfall, Extreme, Agile, SCRUM, Use Cases, RAD/JAD, CMM/CMMI, ITIL
Hardware: Dell, HP/Compaq, Cisco, F5, HP 4000/9000, IBM, AS400, VAX, Lucent, Avaya, Nortel, IVR, CTI, ACD, TAPI, VoIP |
