CIO / VP INFORMATION SERVICES
Corporate & consulting leadership - C-level impact - IS development & operations productivity - Acquisition integration - E-commerce - Supply chain - CRM & sales tools - Business process reengineering - Project governance - System development life cycle - Change management - Technology outsourcing
Senior leader will bring business focus to technology strategy, investment and management. Drives revenue growth and cost reductions through effective process change and systems implementation. Rehabilitates fragmented, struggling IS organizations and projects. Builds effective, customer centric teams. Collaborates across organization boundaries and levels to positively influence change.
Revenue growth;
Enabled an e-commerce venture with $7 million in first-year sales. Drove strategic initiatives to boost sales through high-value service offerings. Generated $10 million in consulting revenue for five consecutive years.
Cost reduction;
Reduced operating costs equal to 3% of sales by stabilizing an SAP implementation. Compressed processing cycles by 50% for financial reporting, custom product quoting and revenue collection. Cut millions in supply chain costs for an international, Fortune 100 manufacturer.
Broad experience;
Application experience with e-commerce, CRM, sales force automation, ERP (including SAP), supply chain, financial analysis, operations management, data warehousing, and business intelligence. Industry experience with manufacturing, wholesale, retail and consumer goods.
PROFESSIONAL EXPERIENCE
LARGE BOOK MANUFACTURER; 2002 – 2005
Book manufacturer, with $500 million annual sales and 2,500 employees. Operations include book design, electronic file management, printing, binding, fulfillment and distribution. Business sold in 2004.
Chief Information Officer:
As the company’s first CIO, created the enterprise technology vision and strategy. Drove business initiatives to adapt to fundamental changes in the educational book market and products. Engaged customers to better understand business drivers and to develop collaborative solutions. Led process and technology change to integrate multiple acquired businesses.
* Delivered systems for pricing, sales forecasting and reporting, order tracking, production scheduling, financial consolidation, and warehouse management using custom and packaged solutions. Standardized use of an ERP system across the platform.
* Created meaningful business forecasting and measurement by mining operational data and leveraging investment in existing tools. Enabled financial evaluation of acquisitions and sale of the business.
* Increased quoting productivity by over 50%. Compressed corporate financial reporting cycle 50%. Streamlined processes and implemented custom and off-the-shelf tools.
* Reorganized staff within the first 30 days to focus on key tactical priorities. Upgraded staff skills through 15% turnover. Established enterprise IS P&L and met targets well below industry benchmarks.
* Improved staff impact by implementing governance processes to prioritize and measure IS work. Completed over 600 work requests in the first year of measurement.
* Architected development across Microsoft, IBM/AIX, Bull/DPS7000, Unidata and Linux platforms. Introduced Cognos tools and Microsoft .NET applications and skills to the organization.
INTERNATIONAL BUSINESS PRINTER; 1997 – 2001
International leader in business forms manufacturing and personalized printing. Sales of over $2.3 billion.
Vice President – Information Systems:
Directed system development and support for the forms and labels business unit with annual sales of $1.4 billion. Led an organization with up to 135 staff in Canada and the United States with a $25 million budget. Responsible for both legacy and SAP applications. Designed, implemented and enhanced information systems for all aspects of customer relationship management, including order entry, customer supply chain, invoicing, call centers and sales force automation tools.
* Directed SAP stabilization and attained $8 million savings through process and system enhancements.
* Saved $500,000 annually in labor and AR costs by standardizing contracts, enhancing systems and reducing invoicing errors. Implemented sales force automation tools across 500 person sales team.
* Consolidated 60 order contracts and four ordering and pricing tools into a single order-entry tool.
* Drove process and technology change to integrate multiple acquired businesses. Reduced application support staffs by 20% and budget by 30%. Maintained service levels by cross-training, renegotiating contracts and focusing on value-added tasks.
* Saved $150,000 in six months by implementing project governance process that explicitly links technology initiatives to business ROI.
* Architected development across IBM/MVS, DB2, HP UNIX, Lotus Notes, and Java environments. Redeveloped the corporate website using IBM Websphere tools.
BIG 5 CONSULTING; 1981 – 1997
Multi-billion dollar global partnership providing business process and technology consulting services.
Associate Partner (1990-1997):
Directed all aspects of complex consulting engagements and developed long-term client relationships. Worked extensively with manufacturing, retail and wholesale distribution companies to improve supply chain management. Collaborated with business process owners to define business requirements, design processes and systems, and develop or acquire software. Developed training and communication programs to ensure effective technology adoption.
* Recruited within firm to take over struggling, high visibility custom development effort. Led teams with up to 120 staff with total project budgets in excess of $20 million.
* Produced multi-million dollar annual savings in labor, inventory and transportation costs by implementing custom supply chain management systems and processes. Introduced client/server and wireless applications.
* Generated $10 million in sales for five consecutive years by developing strong client relationships, and consistently meeting project objectives on schedule and within budget.
* Contributed to research programs for distribution and consumer packaged goods industries.
Consultant (1981-1990):
Developed strong process design, project management and system technology skills through extensive involvement with custom system development, packaged system implementation and business process reengineering. Hands-on technical experience in system design, programming, operations support and database administration.
EDUCATION & AFFILIATIONS
Bachelor of Science, Industrial Management, with distinction, 1980
American Production and Inventory Control Society (APICS). CPIM
Board-level participation with collegiate youth organizations |
