CHIEF INFORMATION OFFICER
“Enhancing business growth and service quality while reducing costs through strategic use of technology”
Successful driving complex, diverse IT enterprises and aligning IT systems with business strategy to create operational efficiencies and competitive advantage. Entrepreneurial spirit, leadership experience, and Board interaction is combined with developing “best in class” strategies that deliver excellence and innovation in IT, security, financial, telecommunications, and customer care solutions. Adept at translating complex technical concepts to non-technical professionals across organizations in support of strategic business plan. Expertise includes:
* Superior Communication & Presentation Skills
* Expertise in Existing & Emerging Technologies
* Innate & Practiced Understanding of a Business Technology Model in Planning and Strategy
* Disaster Recovery / Business Continuity
* Integrity, Accountability, & Collaboration
* In-Depth IT Management Skills
* Translation and Transparency in Initiatives
* Relationship Building across an Organization
* Online Portals / Applications / Assessments
SELECTED ACCOMPLISHMENTS
> Efficiency Improvement – Led the overhaul/update of the entire IT operation for an 800,000 subscription processing company, vastly improving client usability and overall efficiency.
> Creation of IT Infrastructures & Solutions – Built system that successful delivered services to hundreds of clients operating under a widely varying set of time and performance-based Service Level Agreements (SLA).
> Increased Revenue Generation - Grew revenue $650K annually (125 clients) by designing and developing automated online ordering, credit card processing and account change system that processed 100,000+ Internet transactions monthly.
> System Design and Implementation - Designed and implemented a $3M data warehouse and enterprise business intelligence reporting system that provided real time data to 400 customers.
> Cost Reductions – Decreased technology costs by $2.5M across a 27,000 student, 5,000+ employee organization with 70 facilities; reduced annual energy costs by $500K by incorporating energy efficient green technologies.
> Team Leadership – Successfully led 100+ member team through integration activities following a major acquisition, merged disparate systems ultimately supporting 5,000 users (client and internal) in a multi-platform environment.
A CAREER OF DRIVING IT ALIGNMENT, EFFICIENCY, AND USABILITY
Large Education Organization 2007 to Present
Chief Information Officer
Technology Consulting 2006 to 2007
Senior Consulting Partner
Service Organization - Publishing 2000 to 2005
Chief Information Officer
Engineering Consulting 1990 to 2000
Senior Vice President, Information Systems (1995-2000)
Senior Vice President, Program Management & Development (1992-1995)
Senior Vice President, Southeast Region (1990-1992)
PROFESSIONAL EXPERIENCE
Large Education Organization 2007 to Present
A large student-focused public school system, consisting of 27,000 students and 5,000 full time staff in 70 facilities
Chief Information Officer
Recruited to provide IT leadership in establishing the district as a “world-class school district.” Applied business acumen, progressive thinking, and in-depth IT management abilities to evolve and achieve acceptance of IT, and all of its efficiencies and capabilities, in the classroom and throughout the school district.
Currently direct information technology, hardware/software, infrastructure, instructional technology, video conferencing, application development, telecommunications, and data management for all academic and administrative services system-wide. Active member of the Superintendent's Executive Cabinet.
Cost Efficiencies
* Reduced overall technology costs by $2.5M annually (from $13M to $10.5M) through restructure and by minimizing application portfolio, reorganizing roles, and creating policies and procedures that support efficient service to internal/external customers.
* Decreased district energy costs by $500K per year by incorporating energy efficient “green” technologies.
User Accessibility
* Enhanced usability more than 100% by designing and building a district wide assessment system (formative and summative), as well as Curriculum Based Assessments (CBA). Developed a student and school progress reporting program that allows for quick intervention.
* Implemented Geographical Information System (GIS) using ArcGIS suite of geospatial processing programs.
* Designed and implemented an online portal for parents, students and teachers to interact and share achievements and data related to students.
* Defined a cost-efficient warm site approach to disaster recovery for all districts critical path applications.
Alignment with Organizational Objectives
* Designed and enhanced existing systems to support district educational, administrative and reform initiatives.
* Created and led cross-functional teams that improved interdivisional teamwork and goal alignment.
* Implemented E-discovery system to support defensive activities of legal department.
* Rebuilt/restructured entire district website, improving the user experience and streamlining information.
Technology Consulting 2006 to 2007
Boutique consulting practice focused on creating IT business value and client solutions
Senior Consulting Partner
Built value and provided information technology solutions to clients on a per project basis. Resolved issues that included Sarbanes-Oxley and compliance audits, operational reviews, project management, business process, systems capacity, and work flow analysis/assessment, policy formulation, and functional needs assessment.
Service Organization - Publishing 2000 to 2005
$100M provider of magazine subscription and product fulfillment services.
Chief Information Officer
As Executive Team Member, recruited to revamp, update, and improve efficiency/client usability of the entire IT operation for this 800,000 subscription processing company. Re-launched IT vision to support customer needs. Managed IT operations including QA, maintenance, security, business continuity, and the evolution of hardware/software.
Led integration following major acquisition, merged disparate systems ultimately supporting 5,000 users (client and internal) in a multi-platform environment. Managed $15M budget and a staff of 100+ professionals in six locations. Reported to President.
* Designed and managed the implementation of $3M data warehouse and enterprise business intelligence reporting system to provide real-time data to 400 customers.
* Created IT infrastructure and solutions that allowed successful and timely delivery of services to hundreds of clients operating under a widely varying set of time and performance-based Service Level Agreements (SLA).
* Increased revenue $650K annually (125 clients) by designing and developing automated online ordering, credit card processing and account change system that processed 100,000+ Internet transactions monthly.
* Reduced IT service expense $550K annually (self initiated systems audit) by consolidating servers and renegotiating vendor contracts.
* Complied with Sarbanes-Oxley, SAS-70 & PCI audit requirements.
* Initiated development of first comprehensive corporate Business Continuity and Disaster Recovery Plan.
* Reduced time-to-access critical data from 5 to 20 business days to near real time by redefining and upgrading IT infrastructure and applications.
Engineering Consulting 1990 to 2000
$200M global geotechnical, civil, mechanical, and environmental consulting firm
Senior Vice President, Information Systems (1995-2000)
Lead startup of new IT department in effort to add efficiencies, modernize, improve response time for client interactions, build the foundation for a standardized training program and centralize billing and data services (150+ locations). Directed staffing, budgeting, development, design, and integration of software and hardware systems for 150 profit and administrative centers (2,000+ users). Managed 6 technical professionals.
* Performed due diligence and led IT integration on multiple acquisitions. Defined parameters as team lead in applications and technology.
Senior Vice President, Program Management & Development (1992-1995)
Led the successful expansion of industrial hygiene and indoor air quality programs and business, as well as inter-facility health and safety. Directed a staff of 20 professionals-engineers, technologists, and practitioners.
Senior Vice President, Southeast Region (1990-1992)
Following major acquisition, led major growth initiative throughout southeast region in quest to become largest national environmental services firm in US.
Environmental Consulting 1987 to 1990
Vice President, Quality Assurance & Internal Audit
Engineering Consulting 1986 to 1987
Manager of Engineering Services
Engineering Consulting 1984 to 1986
Branch Manager
EDUCATION
UNIVERSITY OF TORONTO, Toronto, Ontario, Canada
Master of Chemical Engineering,
MCMASTER UNIVERSITY, Hamilton, Ontario, Canada
Bachelor of Civil Engineering |
