TECHNOLOGY LEADER • INFORMATION TECHNOLOGY PROFESSIONAL
PROFILE
Results-oriented leader with 20+ years of successful and progressive experience thrives on challenging opportunities in technology-supported environments. Brings collaborative values and numerous business and technology real world and consulting experiences to support, direct, and further business successes.
Strengths include:
Excellent leadership and team building skills – Possess 15 years of leadership and senior management experience, holding vision and objectives in clear sight of all in pursuit. Inspirational leader dedicated to stimulating ideas and encouraging teamwork.
Experience with leading edge technologies – Possess over 20 years of technology, networking, computing services, and business applications experience in both structured and startup environments. Expertise in aligning and leveraging technology for the advantage of the enterprise.
Strong relationship skills – Elevate interpersonal communication by establishing and maintaining strong understanding, rapport, bonds, and trust between individuals. Extensive experience in enhancing company service, managing expectations, preventing and reconciling miscommunications.
Extensive Multidiscipline experience – Over 25 years experience in diverse environments, settings, and under varied management structures and systems. Have the ability to bridge between those who develop the technology and those who need to purchase, approve, understand, use or operate it.
Skilled project management competency – Have served in a variety of corporate environments and held responsibility for division P/L and overseas computing operations. Currently managing 50+ simultaneous IS and IT projects tracking on time and within budget. Have managed numerous concurrent IS and IT projects encompassing cross functional teams, requirements satisfaction, multi million CapEx dollars, always delivering within a framework of cost consciousness. Clear and precise project office leader.
PROFESSIONAL EXPERIENCE
CIOGlobal Inc., Boston, MA 1/2002 - Present
CIO / Senior Project Manager: New England Based Corporation focused in IT consulting and professional service offerings for client companies. Oversee the execution of business strategy and client contracts with a staff of 4 principals and 20 consultants. Core competencies are in business alignment, PMO, network infrastructure, architecture and implementation; compliance initiatives (SOA, HIPAA); business process re-engineering, ERP, Audit and Budget forecasting for customer information technology needs. Personally on-site project management and CIO services to clients in technical, government, and financial service industries for several concurrent accounts.
• Built the PMO’s in organizations resulting in appropriate resourcing and successful project completions
• Re-engineered enterprise business processes and aligned strategic vision reducing operating costs over 35% in several financial and service organizations
• Acting CIO for three major accounts in financial services, health care, and wealth management companies.
Vividon, Inc., Sudbury, MA 2000 - 2002
Senior Director of Information Technology: Critical hire brought in to eliminate outsourced services and build IT and Customer Support services. Developed two full service support teams: Global Customer Support and IT.
• Fully staffed the IT department, eliminating the rising cost outsourced IT consulting required to ready the company for 150% growth.
• Designed and deployed scalable architecture supporting critical development environment and global operations.
• Placed product into field for Alpha and Beta insertions into strategic companies. Staffed the Technical Support group with tier three field support engineers and provided 100% delivery on all SLA’s.
• Released and managed a fully functional web site, supplying search and automation tools to upload information into corporate databases and blend in customer care, business flows, and sales force automation.
• Oversaw corporate computing budget and forecast, cash management, inventory control, purchasing and merchandising, and implemented process to reduce unnecessary IT spending.
Adero, Inc., Boston, MA 1999 - Closed 2000
Senior Director, Information Systems and Technology: Reported directly to the executive management team as the IT executive brought into this rapidly growing global content distribution company. Successfully built a highly skilled and process driven technical team providing global infrastructure, back office applications, web development, and multi-OS desktop support expertise managing a million dollar IT budget.
Began with 1 employee supporting 33 users in one location. In fewer than 120 days, built a skilled IS/IT team comprising 5 managers and 22 technical employees supporting 277 employees in 12 locations worldwide.
• Designed and implemented “core to edge” scalable network architecture designed to support current and anticipated corporate growth, including two company acquisitions managing an IT budget over 1.5 million.
• Improved network performance by 144% and increased uptime 14%.
• Organized and led corporate relocation effort for engineering development, internal information systems, and the global network operations support center. (21 miles from 35,000 into 50,000 square feet).
• Rapidly implemented robust “back office” applications, including Oracle Financials, Equity Stock Option Applications, Customer Relationship Management and Human Resources Information Systems.
Responsible for internal architecture, system design, policy setting, cost analysis and vendor selection.
Led the launch of Adero’s first world-class corporate Internet and Intranet web sites.
Fujitsu-Nexion Inc., Acton, MA 1997-1999
Director, Engineering Information Technology: Fujitsu’s Acton, MA site focused on design and development of ATM switching technology. Promoted from Senior Manager by the executive team, was tasked with and successfully implemented a high performance engineering services/IT team positioned to enhance engineering productivity.
• Designed and built state of the art engineering labs to support hardware and software engineering departments. Improved network and hardware reliability and performance, increasing uptime by 25%.
• Built and deployed a rapid response team able to respond in 7 minutes to 99.5% of all network, hardware, or computing issues.
• Designed and directed senior and executive management experiential leadership program bringing facilitative behaviors to the organization.
• Created and manage multi-disciplined engineering and IT teams focused on providing network and application service, infrastructure stability, intranet knowledge management and discussion databases, and financial and asset planning system support to corporate departments and remote users.
• Responsible for department budget forecasting and quantification of use of employee skills and time.
FedEx, Burlington, VT 1995-1997
Senior Network Engineer: The regional engineer managing the New England area WAN/ LAN infrastructure supporting FedEx mission critical applications and data transfer mechanisms.
• Provided WAN/LAN administration and support for New England. (Dedicated circuit/T1 connectivity, OSI devices: bridges, routers, hubs, cabling; Platforms and OS: IBM Mainframe VAX, Novell, UNIX, WinNT).
• Project managed customer integration efforts and led MIS teams in training and implementation of new initiatives. Fluent in system design, client relationships, and vendor management.
Contra Costa County Communications, Concord, CA 1988-1991
Network Engineer: Member of a team of network and computing engineers responsible for sheriff, county, and 911 communications.
• Project managed large-scale telecommunications effort requiring design and implementation for a 400-unit prison addition. Directed 9 engineers and prison staff.
• Designed and implemented network for video conferencing and data transmission to and from facility to California Court system.
• Network engineer providing computing and network support to countywide 911 offices. Participated in the major upgrade of all county 911 consoles to comply with state interoperability standards.
United States Army 1978-1986
Med-e-vac Helicopter Crew chief: Crew chief leading missions in UH-1H med-e-vac helicopter outfit. Military certifications in avionics, navigational aids, and UHF/VHF radio, COBOL/FORTRAN, and cryptography. Squadron Lead in Active and Reserve Components managing company level to 200 soldiers. Led first flight in New York State MAST missions supporting the State Police in search and rescue operations. Secret clearance and honorable discharge.
EDUCATION
Technical MBA Worcester Polytechnic Institute 2005
Executive Leadership Series Interaction Associates, Boston, WA 1999
Masters Thesis (highest honors) St. Michael’s College 1995
BA (summa cum laude) Gonzaga University; Spokane, WA 1994
CERTIFICATIONS AND TECHNOLOGY
Microsoft Certifications in NT server, Exchange Server, TCP/IP, SQL server, and Network design.
Solaris 2.5 System Administration. Shell scripting, Tcl. UNIX tools and utilities.
Redhat Linux, Cisco and Extreme edge devices, and Checkpoint, Netscreen and Watchguard firewall
Database applications: Progress 4GL and Oracle.
Business applications: CRM, HR, Finance, Payroll, Stock, Order Entry, Sales Force Automation
WAN technologies and LAN topology design and architecture implementation.
WEB based programming, design, Intra, Extra, Internet development, reporting, and query tools.
ORGANIZATIONS
Outward Bound Professional, IETF, ISO, W3C, Habitat for Humanity, WITI, CIO Forum, The Boston Club, The Commonwealth Institute, State Owned Woman and Minority Business |
