Position	Application Services Outsourcing Program Leader
Location Confidential	No
Location	No preference
Willing to Relocate	Yes
Industry	Financial-Banks-Commercial/Retail&CreditCards
Function	TECHNOLOGY(IT/EDP/MIS/Communications)
Compensation	$150,000 to $300,000
Resume Summary
Application Services Program/Project Leader who has engaged in outsourcing of IT and business functions for medium to large financial services firms by overcoming challenging conditions to successfully complete on time/on budget, while improving IT and business relationships and processes.
Resume Body      APPLICATION SERVICES OUTSOURCING PROGRAM LEADER
Professional Profile • Seasoned Information Technology professional with over twenty two years developing, leading, and managing application management, outsourcing, application services, infrastructure, application development, systems integration, and consulting engagements. • Demonstrated strong program and project management skills in high-energy client environments through building, delivering application management, global sourcing solutions (on-shore, off-shore, near shore), systems integration, application development, client relationship management, team building, and business development capabilities. • Consistently has shown a strong track record of customer satisfaction, profitable engagements and development of intellectual capital. • Developed strong relationships and is known as a team player, and a leader who consistently achieves the team’s goals in balance with business priorities, team development, and budget commitments. • Dedicated to exemplary enthusiasm, work ethic, consistently execute and lead complex business problems while building the trust, performance, and growth of his team. • Utilized the latest in web 2.0 technologies within service development including blogs, wikis, community areas, and intra-community chat. Employer History May, 1996 to April, 2010, IBM Global Business Services, Chicago, IL, USA, Program Manager / Senior Project Manager May, 1990 to May, 1996, Board of Trade Clearing Corporation, Chicago, IL, USA, Senior Application Programmer / Analyst June, 1987 to May, 1990, Policy Management Systems Corporation, Bloomingdale, IL, USA, Application Programmer Industries Banking Capital Markets Insurance Financial Services Healthcare-Payer Business / Technical Expertise Business Expertise Department Management • Staff augmentation and development • Project staffing • Budget accountability • Strategic planning • Membership on strategic committees • Maintaining alignment with business direction Program / Project reporting • Steering Committees • Executive Sponsors • Corporate Executives • Client Executives • Vendor Executives • Project Teams Financial Management • Contract negotiation • Offshore teams budget allocation/ management • Department and Program / budgets • Business Impacts – Defect Analysis Relationship Development/Management • Internal Customers • External Clients • Vendors • Support Teams and Departments • Client Support teams Global Sourcing Strategy/Management • Business Case development • Contract negotiations • Budget management • Project assignments and oversight • Staffing augmentation and approvals Business Planning • Business analysis • Methodology analysis • Workflow analysis • Service offering analysis Service Offering Development • Value Proposition alignment • Education & Training development • Service offering integration Strategic Planning • Business • Information Technology • New product development Sales Opportunity Development • Strategic planning • Value Proposition development • Program Management • Customer Relationship Management Portfolio Management • Strategic planning • Service Level Negotiation/Agreement Technical Expertise Program / Project Management • Matrix teams • Large initiatives ($1+ M) (Over 6 Months) • Large teams (15 +) • Staffed by multiple disciplines • Multiple concurrent work stream efforts • Strategic • High Priority / Profile • Multiple Stages & Phases Quality Assurance and Quality Control • Test Planning • Test Cases • Unit Testing • System Testing • Regression Testing • Load Testing • Post production testing • Defect Analysis Product Development and Implementation • Business Strategic • Technical • Proof of Concept Validation Processes • System Design Methodologies (SDLC) • Risk Management • Issue management • Contingency planning • Change Management • Operational Readiness • Security Vulnerability Readiness Project Staffing and Resource Allocation • Project schedules and priorities • Project Staffing • Task Staffing • Contingency planning • Disaster Recovery planning • Time / Task Management Service Level Management • Requirements Analysis and approvals • Business Analysis • Project scope and expectation management • Budget and timeline management • System availability • Contract negotiations Offshore Team Management • Project planning and assignment • Status Reporting • Resource planning • Budget planning • Negotiation Configuration Management • Product releases • Requirements • Analysis • Scheduling and prioritization • Change management • Resource utilization Career Highlights: Significant Accomplishments Service Offering Development Program Manager – Program Manager • Directed and lead the program development of AMS Offering collateral for a broad audience from Sales/Solutioning to Delivery to improve awareness by 250% • Launched the Co-Sourcing and Testing Services for Cloud offerings through collateral development to support the offering launches • Developed the offering value proposition, and raised the internal offering awareness with key sales, solutioning, and Sales and Distribution audiences by 50% • Presented the ‘Impacts of the CIO Study for IBM Testing Services’ to the Testing Services Governance body to improve the capability awareness by 25% Strategic Solution & Business Case Development – Solution Development, Application Services • Developed a complex $125MM business case and application services solution for a healthcare payer and their dedicated IT services organization to address budget shortfall • Projected to savings of $95MM over 5 years through a conservative global sourcing delivery model through productivity efficiencies and continued growth of global sourcing. • Collaborated to develop and sharpen, and gain approval with global delivery and sales executives the business case for presentation to internal and client executive audiences Application Services Utilizing Innovative Delivery Models – Solution Development, Application Services • Developed a $105MM business case for a large domestic Regional Banking Institution’s mortgage line of business • Saved $30MM annually in development costs through the use of global sourcing and productivity improvements • Innovated a new application management delivery model through vital organizational change management and business process upgrades for 40% productivity improvement annually over a 5 year period. Complex Solution Development - Technical Solution Manager • Collaborated with various C-level client executives and IBM Global Business Services (GBS) Sales leaders to gather requirements and build solution models to differentiate IBM’s capabilities in the sales process for AMS Outsourcing solutions to reduce IT maintenance costs from 30-50% • Developed complex business cases for Fortune 50 clients in the range of $2-100MM, and $50-200MM annually for application management portfolio services. • Provided leadership, analysis, and solution development expertise for AMS opportunities in various industries including the Financial Services, Retail, Mid-Market, Healthcare/Payer, and Healthcare/Provider. • Guided the business case and solution with the Business Development and Delivery teams through the GBS Risk Management approval process with IBM Executives Leadership Success with Program Management - Program Manager, Infrastructure Management • Promoted to Program Manager from the role of Project Manager due to the previous software distribution leadership experiences. • Directed, drove, and took control of two technical projects, as a part of the Business Capability Acceleration Initiative. • Provided IT Governance to enterprise software distribution environment through the use of executive escalations and increased vulnerability communication awareness. • Mitigated numerous global environment and operational security vulnerabilities by 33% with the Microsoft server and desktop assets. • Saved IBM $2.5MM in service level fees to the client by successfully completing the program mission. Regulatory and Compliance Solutions – Project Manager, Document retention policy project • Saved the client’s Billion $ reputation within the securities industry and client’s current and future customer base • Collaborated six external legal teams, identified the regulatory requirements, retention periods, and policy definition for the six functional areas regarding electronic and physical documentation at an global hedge fund • Exposed to regulatory, compliance, and legal issues for the SEC, CFTC, NFA, FERC, CBOE, ISE, NASD, and NYSE, conducted interviews with client employees in Legal and Compliance, Finance and Accounting, Trading, Operations, Human Resources, and Information Technology functional areas for document inventory gathering purposes. • Synthesized the data from interview sessions for the purposes of understanding the legal, regulatory and policy exposures. • Presented recommendations to client executive team for review and analysis. Systems Integration for Clearing & Settlement - Project Manager, Systems Integration, Application Development • In the very intense, dynamic, and challenging customer environment of a well-established equity futures and options clearinghouse, managed a team of five IT professionals • Provided consulting expertise for the integration into the client’s clearing and settlement system. • After successfully completing a Proof of Concept (POC), analyzed, identified, designed, and built required common application services, and demonstrated that the design could exceed industry volume performance requirements by 20% • Improved performance by 15% of the DB/2, S390, and CICS environments through tuning recommendations Trade Processing Engine Development – Project Manager, Application Development • At a global securities clearing institution, formed and directed a team charged with rebuilding the client’s trade processing engine. • Transitioned from an initial proof of concept, to innovate a separate proof of concept (POC) for real-time trade validation and processing in the client’s mainframe environment utilizing Visual Age for Java, JSP’s, servlets, CICS TS, SQL/J, DB/2, and MQ Series. • Creatively developed the real-time validation POC through the use of Java & CICS on the IBM mainframe. Proof of Concept Validation – Project Manager, Application Development • Formed and directed a team to complete a proof of concept using WebSphere Enterprise Edition (Component Broker) for a global securities clearing institution to rebuild their trade validation architecture. • Successfully validated an alternative direction to proceed to custom build infrastructure to support business trade processing. Launched an Electronic Derivatives Exchange – Project Manager, Systems Integration/Testing, Application Development • For a dormant derivatives exchange, formed and directed a team charged with modifying, integrating, and testing an electronic trading system in order to transform the exchange into an electronic exchange. • Successfully modified, integrated, and tested the application in preparation for exchange to a live electronic exchange. • The exchange went live successfully 18 months early versus alternative approaches successfully supporting six futures contracts. Global Banking Institution – Project Manager, Certification Testing • Led a business council for 18 business areas at a major global bank for the purpose of ensuring Year 2000 readiness for over 18,000 end users. • Developed and implemented a reporting process for the Year 2000 executive steering committee. Responsible for leading weekly meetings in order to identify and solve Year 2000 related issues for the business areas. • Built and maintained an intranet website and an end user Year 2000 help desk that contained metrics, documents, and downloadable software to assist end users achieve Year 2000 readiness for over 500 inquiries. Global Banking Institution - Project Manager, Testing and Certification • Selected, developed and drove a team through the certification testing of infrastructure desktop software components for a major global bank. • Responsible for leading a team of seven through the process of documenting, testing, and certifying 70 applications for the purpose of due diligence for the Year 2000. • Guided the capture and documentation of test scenario and test case results in a Lotus Notes database. Education and Background • Illinois State University, Bachelors of Science, Applied Computer Science, 1987 • Numerous IBM Training classes for program management, project management, consulting, application management, solution development, global sourcing • Continue to pursue Project Management Professional (PMP) certification from the Project Management Institute (PMI).
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