James R. Rutt
28 Elliott Street
Morristown, NJ 07960
(973) 290-7883
jrutt17@optonline.net
SUMMARY:
Information Technology Executive with extensive experience in management, strategic infrastructure planning, design, and deployment of resilient client-server and associated network infrastructures. Possesses solid knowledge of desktop and server engineering, LAN/WAN, internet/extranet security, VPN, remote access and administration. Prominent team leader with skills to manage, plan budgets, negotiate, communicate and interact effectively, present strategic initiatives and deliver cost effective solutions.
MANAGEMENT PROFILE:
Solid leadership, organizational, communication, strategic planning and problem solving skills. Capable of planning and managing strategic IT business/technical initiatives at the executive level. Ability to develop and deliver effective presentations to a variety of business areas comprised of technical and non-technical audiences. Diverse industry experience such as E-commerce, healthcare, and financial investment/trading. Demonstrate analytical problem solving skills; expert at handling unpredictable workloads and conflicting deadlines.
TECHNICAL PROFILE:
Extensive experience in the design, implementation, and maintenance of enterprise class client server infrastructures comprised of servers, desktops, operating system and application software, and network devices. In-depth knowledge of various enterprise network operating systems and application suites such as Microsoft Windows, CA Unicenter, Oracle, Citrix Metaframe, Microsoft BackOffice, and numerous vertical application suites.
EXPERIENCE:
Qualcare July 2007-present
Assistant Vice President, Information Systems
Presently charged with providing technology vision and leadership in the development, implementation and maintenance of the complete information technology program for the largest managed care organization in New Jersey. Responsibilities include planning and implementing enterprise information systems to support both distributed and centralized clinical and business operations and achieve more effective and cost beneficial enterprise-wide IT operations. Provides strategic and tactical planning, development, evaluation, and coordination of the information and technology systems for the health care network. Facilitates communication between staff, management, vendors, and other technology resources within the organization. Responsible for both capital and operating budgets within the information technology division. Oversees the back office computer operations of the affiliate management information system, including local area networks and wide-area networks. Responsible for the management of multiple information and communications systems and projects, including voice, data, imaging, and office automation. Designs, implements, and evaluates the systems that support end users in the productive use of computer hardware and software. Develops and implements user-training programs.
Detailed responsibilities and accomplishments include:
• All systems and web development, data warehousing,OLAP initiatives, infrastructure, network and telephony management along with facilities management.
• Facilitation of the Information Systems Steering Committee charged with all strategic initiatives related to the use of technology within the organization.
• Claims system migration: medical case management, provider recruitment and credentialing, bundling, workers compensation, out of network negotiation, data mining/OLAP implementation
• Predictive modeling: implementation of clinical guidelines, disease management
• Management and continuing development of enterprise workflow infrastructure supporting all major lines of business.
• All data conversion to/from HIPAA standard formats.
• All line reporting and specialized queries.
• Development of common data repository for all data imports/extracts for client base and conversion of paper formats to standard HIPAA EDI submissions.
• Conversion of workers comp TPA system from Pick-based to SQL Server based system.
• Full service group conversion, benefit setups and conversion to new claims system
• Pre-submission edits
• Development of TPA system (reserves, liabilities for non-workers comp lines covered)
• Implementation of Disaster Recovery infrastructure along with business continuity program.
HIP Health Plans, New York, NY July 2004-July 2007
Director, Client Server Operations
Developed mission, vision and strategy to effect a culture of operational excellence for a technology production support organization of a $3 billion health insurer. Directly responsible for the Client/Server Production Support, Desktop Support and Support Desk departments with a total headcount of 24 including 4 management staff. Responsible along with Director of IT for all operating and capital budgets for these departments. Utilize over 10 years of technical experience and proficiency to improve operational methods, expanding production and cost-effectiveness. Extensive work in independent operations and team dynamics, building strategic alliances, and assembling solutions to complex problems.
• Oversight of complex, multi-site client/server and network operations center spanning 3 locations, 300+ servers and over 2,500 workstations ensuring that all critical line-off-business applications, servers and peripherals are functional and secure.
• Preparation of software purchase RFPs and RFIs, evaluation of vendor proposals and end-to-end negotiations of terms and conditions, which has resulted in significant reduction of project expenses.
• Implementation of key ITIL standard disciplines including change and configuration management, service level management and availability management, among others.
• Keep current with new technologies to recommend future system growth and improvements
• Preparation of proposals and delivered presentations to the technology and business management on strategic technological solutions to benefit the firm’s business by providing faster information access to increase HIP’s competitiveness in the market place.
• Allocation of appropriate resources to ensure that projects were completed within committed time, budget and were integrated with other network projects.
• Partaken in the development of HIP’s Client Server Business Continuity/Disaster Recovery Plan and defining the requirements for the outsourced disaster recovery data center, user recovery procedures and systems command center, along with execution of multiple successful tests of the business continuity plan
• Facilitation of career development and skill building opportunities for the staff by coaching and development of personalized training plans including technical/managerial courses and seminars.
Aventis Pharmaceuticals, Bridgewater, NJ September 2003-July 2004
Manager, Client Administration
Core responsibilities are management of the client administration team responsible for all user identification, global address list, and remote access management for the entire United States region of approximately 15,000 employees. Responsible for supervision, reporting and planning over two lead technicians and seven total staff.
• Reduced monthly remote access phone charges by 15% through programs to find least-cost dialing numbers for associates and contractors and to speed termination times for employees no longer using remote access
• Helped to speed global address list integrity by coordinating all input point departments (facilities management, human resources and telecommunications) and reducing reconciliation times for bad entries.
• Increased customer satisfaction rate from low 80 percent to present rate of 95% by re-prioritizing requests and matching analyst skill to appropriate tasks.
• Introduced service offerings to Puerto Rican and Canadian regions of Aventis scheduled to take place in the 4th quarter of 2004.
HIP Health Plans, New York, NY July 2001-August 2003
Assistant Director, Client Server Group
Core responsibilities included providing tactical/strategic cost effective technical solutions to meet business objectives, coordinating inter-group initiatives, development and maintenance of strategic vendor relationships, negotiation of vendor contracts, assisting the Director of IS in preparation of budgets and supporting the enterprise client/server infrastructure of 300+ servers and 2100+ desktop PC’s.
• Assembled a new highly skilled client/server team in a short time frame to support the following disciplines: architecture of the new network infrastructure, design and deployment of enhancements to the legacy network infrastructure and day-to-day maintenance of the HIP client-server infrastructure.
• Stabilized and optimized the legacy client/server infrastructure with a history of extensive failure points that were causing frequent network outages impacting HIP’s business within a few months.
• Newly formed Client Server team successfully delivered numerous major business initiatives such as: HIP Data Warehouse Redevelopment, HIP Partner Portal using Citrix technology to share applications, and HIP’s EMC Enterprise SAN Initiative, all to meet HIP business objectives.
• Managed a consultant team that was assisting in the rollout and upgrade of new Compaq EVO 510 PC’s and IBM ThinkPad laptops with Windows 2000 Professional standardization and performance optimization.
• Responsible for approvals of proposed project plans and network designs to ensure alignment of technical projects with standards and IT strategy.
• Instituted processes and procedures that facilitated efficient troubleshooting methods to quicken problem resolution that resulted in operating cost reduction.
• Enforced and monitored service level delivery to assure that service providers met all agreed upon service level agreements.
• Participated in the firms Disaster Recovery effort to HIP’s outsourced disaster recovery site and return back which minimized the firm's business exposure during/after September 11th terrorist attack in NYC.
TD Waterhouse, Jersey City, NJ September 1999-July 2001
Systems Engineer
Primary responsibilities were to provide solutions to internal and line-of-business technology issues for this major online brokerage with 150+ branch office in the U.S. and Canada.
• Solidified branch network server infrastructure including Microsoft Exchange, file and print and line-of-business application servers.
• Lead technical resource for TDW’s Initial Public Offering Administrator project, including implementing functionality to automate IPO pricing via electronic mail based on the firm’s scheduling of offerings.
• Key technical resource in the revamp of TDW’s trading website (Site Integration Project), which increased response times for trading clients.
• Helped implement TDW’s first wireless trading initiatives (Cellular phone and Pocket PC trading), solidifying TDW’s technological edge and providing additional business pipelines.
• Developed automation procedures for operational management of TDW’s server infrastructure including its online trading platform (Web Broker), Microsoft Exchange, DNS, WINS, Internet Proxy Servers availability Internet/Market Data firewalls, DNS/DHCP system, Internet proxy servers and OTC desk system upgrade significantly increased revenue generating business process and reduced operating costs.
• Helped to implement host based IDS Product on all TDW servers (ISS RealSecure), thereby reducing TDW’s risk exposures from external security threats.
MetLife (Contractor: Advantage Professionals/EDS),Bridgewater,NJ January 1999 – August 1999
Windows NT Server Engineer
• Developed standard automated build for Dell workstations and Compaq Proliant 1600/3000R servers for sales office deployment and upgrade from DOS workstations/Windows NT Server 3.51 to Windows NT 4.0 Server and Workstation.
• Utilized numerous technologies, including SMS, XLNT, REXX, IEAK and Ghost, to compose and automate the builds
• Provide Tier III Support to remote sales offices, including two on site deployment/support visits to branch offices in San Ramon, CA and Los Angeles, CA.
Bear Stearns (Contractor: CGS),Whippany,NJ November 1998 – January 1999
Server Operator
• Provided 2nd level operations support for 300+Windows NT servers.
• Troubleshoot HP NetServer hardware and Storage Dimension RAID controllers.
• Troubleshoot WINS and DNS issues
• Troubleshoot basic Exchange 5.5 issues.
HiServ (Contractor: Phoenix),Warren,NJ April 1998 – November 1998
Support Technician
• Provided 1st and 2nd level support to 1000+ onsite and remote clients
• Administer global DNS servers
• Troubleshoot basic workstation and connectivity issues.
Omnitech,Englewood,NJ February 1998-April 1998
Server/Field Support
• Responsibilities included installation and migration from an OS/2 based Microsoft Mail 3.11 system to Exchange Server 5.5 for a small apparel client.
• Assisted in overhaul of Citrix Winframe 1.7 environment for one of firm’s top banking clients.
Alphanet Solutions, Cedar Knolls, NJ August 1997 – February 1998
Help Desk Technician
• Provided 1st level phone support to remote sales agents at firm’s sales automation client in Parsippany, NJ.
• Troubleshoot modem and basic connectivity issues, along with some internal desktop troubleshooting for 75+ internal users.
• Troubleshoot MS Mail 3.11 client issues.
Emerem Trading Company, South Hackensack, NJ July 1992 – August 1997
Sales Coordinator/Marketing Manager
• Coordinated sales activities for a midsize import export firm. Coordinated sales of imported floor covering products throughout the entire United States and South American customer base. Organized and attended trade shows and sales training. Sold the firm’s product line first hand using direct marketing and cold call techniques
EDUCATION:
Stetson University, Deland, FL
Bachelor of Business Administration, May 1990.
PROFESSIONAL TRAINING:
Microsoft Certified Systems Administrator #437893
Citrix Certified Professional
EMC TimeFinder/ECC Training
Computer Associates Software Delivery/Asset Management Training
METAGROUP Metamorphosis Conference Attendee
AMA Leadership Training
Pink Elephant ITIL Training |
