Executive Job Description | Position Description
Our client is seeking a creative, analytical, critical thinker and results driven individual as their Field Support Engineer. The FSE also acts as a ‘technical’ consultant and point-of-contact to the customer for all technical delivery work and customer knowledge transfer activities.
Our client’s customers are located globally, supported from regional centers. The FSE is expected to travel extensively to the customer’s site for technical meetings and technical solution deployment/delivery. In general, a requirement of the role is up to 50% of time may be spent out of the office which may rise to 100% on-site activity during deployments. Flexibility and adaptability are desired characteristics. The FSE will be part of the Global Operations – Service and Support Department.
• The FSE is responsible for the successful execution of technical solution of products and service tasks as assigned by a Deployment Manager or Operations Manager.
• Providing accurate estimates for assigned activities and alerting management/supporting teams of risks/issues, which may impact the ability to deliver and meet the agreed timescales and milestones.
• Ensuring that own work is undertaken in line with specifications, plans and quality metrics of tasks and projects, providing timely notification of any deviation from the above.
• Understanding and applying the processes, standards, tools and systems established for the project or task including, status reporting, software engineering, configuration and defect management, trouble ticket management, configuration and change management, quality assurance and type acceptance.
• Acquiring and developing the skills, knowledge and expertise necessary for the successful execution of the role.
• Provide product and service feedback both from live environment data and from key customer feedback.
Experience/Skills Required
The Field Engineer is expected to possess the following qualities:
• Customer facing skills and represents the company and the project professionally to the customer.
• Knowledge or understanding of military or defense secure telecommunication services and solutions, or secure operator or enterprise solutions within a mobile to mobile and mobile to fixed space.
• Able to integrate solutions
• High proficiency in testing and fault finding capabilities especially within VOIP services.
• Proficient in the use and ‘familiar’ level administration of Linux based OS (CentOS/Redhat) including configuration/scripting of the Linux environment. Understanding of basic Java and Symbian operating systems for Nokia and Blackberry devices.
• Proficient in the use and ‘familiar’ database administration of Oracle, including scripting and SQL+.
• Knowledge of networked environment and standard communications protocols (e.g. TCP/IP, UDP, HTTP, XML, RAN/WAN and LAN topologies and architecture including carrier grade N+1 supporting infrastructure and transportation mechanisms.
Compensation
The successful candidate will receive a competitive compensation package commensurate with experience and qualifications.
Email your resume to delia.comas@proactel.com |
