Executive Job Description | The Company:
Originally founded in 1979 as Information Resources, Inc. (IRI), SymphonyIRI Group is the world’s leading innovative partner that helps clients transform insight into impact at every level of their organization across sales, marketing, merchandising, category/brand management and shopper marketing to achieve high performance and growth. Driving the transformation of the consumer packaged goods (CPG), retail, and healthcare industries, only SymphonyIRI has the unique offering of intelligent people with deep domain expertise across a variety of different industries and specialties, the innovative solutions powered by predictive analytical models and breakthrough information processing and business intelligence capabilities supported by revolutionary technology platforms and the integration of unrivaled empirical information on markets, consumers and shoppers from virtually any source to deliver new levels of performance and growth.
The company has been providing market solutions for CPG manufacturers and retailers for nearly 30 years. In late 2003, the company was acquired by the industry-visionary company Symphony Technology Group, run by Dr. Romesh Wadhwani. That acquisition has been the catalyst for a major transformation. Since the acquisition, the company has focused on changing the value proposition for its CPG, retail and healthcare clients by striving for a ten-fold increase in the value its clients realize from its market information, analytic, strategic consulting and decision support software solutions. To support these efforts, SymphonyIRI has been focused on developing predictive, on-demand analytic applications designed to empower manufacturers and retailers to manage their businesses for profitable growth.
Currently privately held, SymphonyIRI Holdings, Inc. serves as a holding company for the equity interests of SymphonyIRI shareholders. Symphony Technology Group, a leading provider of enterprise solutions that enable maximum business performance in the consumer products and retail industries, is the majority shareholder of SymphonyIRI Holdings. With its vast client base, Symphony enhances SymphonyIRI’s collective powers of investment, industry expertise, research and development, global operations, and technology to address its clients’ needs.
Reporting Relationship:
The Director, Client Solutions (CS) will report to a Vice President, CS.
Responsibilities:
The Director will work as a strategic partner with an IRI client. The Director will serve as a leader of this critical client relationship and as such, will be charged with building rapid rapport with key client contacts and across functions within the highly matrixed IRI organization. While daily client interface will cut across the functional heads of Market Research, Marketing, Brand and Finance, key emphasis will involve consulting with Marketing to apply/maximize insights gleaned from IRI data. The Director will serve as a passionate advocate for the client and in so doing advocate solutions that will best build the Client’s business. From time-to-time this will involve advocating and “selling” strategy in a highly charged environment. The Director will be in prime position to “own” the client relationship and in the unique position to drive the development of this client from day one. Resources available include IRI’s world class bank of unparalleled knowledge capital, aligned sales and product development departments and a proven corporate track record of delivering strategic solutions versus data. While exceeding revenue targets is key, success is equally measured by the ability to create indispensable, long-term, solution-focused consultative partnerships.
Other Responsibilities:
Tie contractual and ad-hoc solutions to critical client issues
Participate in the development and management of the Client Engagement Model.
Incorporate internal IRI Subject Matter Experts into client relationships as appropriate
Coordinate client solutions across multiple IRI functions (i.e., Analytics, Technology Consulting...etc.)
Participate in Quarterly Business Reviews
Team leadership/development meetings
Must be able to travel
Relentless adherence to deadlines
Seek out and engage learning opportunities/apply key learning
Required Experience:
Seven plus years of CPG experience in an analytically driven marketing or sales environment
Experience solving business issues with the consultative application of modeling, household panel, or testing techniques in a CPG setting
Should have experience (delivery, interpretation, application) in several of the following analyses: marketing mix, sku optimization, price elasticity, consumer segmentation, cluster/factor/regression analyses, brand loyalty, attitude and usage, trial and repeat
Ability to translate knowledge of CPG business functions into opportunities to advance best-in-class business solutions
In-depth knowledge of syndicated research products, services and methodologies.
Unwavering ability to “get the job done whatever it takes”
Demonstrated leadership, communication and interpersonal skills
Demonstrated experience in consulting and business development--a hunger for profitability and overall business success
Education:
Undergraduate required. Advanced degree preferred.
Compensation:
IRI will provide a comprehensive compensation package including salary and benefits, and participation in the 2010 Bonus Plan.
|
