Executive Job Description | Our Client is a world-leading information technology consulting, services, and business process consulting and outsourcing firm ranked in Top 20 in the world for IT Services. They are seeking a Director of BPO Sales in the Telecommunications vertical. The candidate should have good experience in business development, pre-sales and sales. The candidate should have worked in program managing RFI/RFP responses and client presentations. They should be able to effectively co-ordinate with the various teams (i.e solutioning, pricing, transition etc) to meet the RFI/RFP response time schedule. The candidate should be deliverable-oriented and should be able to work cohesively with various teams. Strong communication skills and client facing skills are essential for this role. Ideally speaking, the candidate should be able to interact with third party advisory firms, conduct "roadshows" with the ISU's, develop relationships with the BRM's and client partners and strategize on the growth of BPO. The candidate should be able to co-ordinate effectively with the sales council, the BPO marketing teams and also be an alliance program manager (develop alliances or partnerships) for BPO. The position reports into the Head of BPO of North America.
The firm offers assistance in Revenue Assurance, Order Management, Network Operation and Contracts Administration. Services cover Finance and Accountring, Human Resource Operations, Supply Chain Management, Customer Interaction Management and Knowledge Process Services.
The ideal candidate have the following attributes:
• Entrepreneurial, energetic leader with demonstrated ability to build and manage BPO sales in the telecommunications industry. Conceptual thinker with capability to implement and launch ideas, products and services.
• Oversee the negotiation of multimillion contracts with Telecommunication "Tier-1" Companies.
• Extensive experience in business development and strategic planning with emerging technologies within Telco
• Demonstrated success building business models in Telecommunication industries
• Excellent negotiation, Leadership/Management and presentation skills
• Strong Relationships and references in the industry for demand creation and large opportunity pursuits
• Ability to lead and close large multi-MN multi-year pursuits
• Create Lead Generation Programs - Manage & work with sales team on key pipeline new & existing accounts.
• Responsible for Business Unit forecasting.
• Hire and supervise Sales and Business Development Teams
• Devise alliance strategy and conduct due diligence on potential partners/new business for major customer base expanding solutions offering
The ideal candidate would have the following:
• 7- 10 years of experience in selling & managing BPO to US Telco & Cable Service Providers, Network Equipment Vendors, etc.
• Must have sold software services, Consulting & solutions, or software products (or both) for at least 5 years in the market
• Worked in the Tier 2 and Tier 1 accounts (example – Vonage, Juniper, Harris, Frontier, Alcatel USA, Avaya, Comcast, DirectTV, Cox TV, Aeroflex, Brocade, Sprint, etc.)
• CxO & VP level contracts, with the ability to shorten sales cycle time to an average of 5 months
• Must have technical understanding and background of telecom to handle level 1&2 technical issues with customers/prospects
• Bachelor's Degree in Engineering or Science, or Business Administration with Information Science
• MBA will be a plus
• Understands/familiar with Customer Care, Billing, Mediation, Network Management Systems, Revenue Assurance, Network Testing
• Sales background from Big 5 or consulting company with revenue billing targets
Interested parties should send resumes to Mark Thrapp, Senior Recruiter, Claddagh Resources, mthrapp@claddaghresources.net , 678-405-4400x212
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