Executive Job Title	Application Support Analyst
Type of Registrant	Recruiter
Location	New York
Industry & Function 1:	Computers-Services&Consulting - PROGRAMMING&Engineering(See-AlsoR&D)
Industry & Function 2:	Computers-Software&Consulting - PROGRAMMING&Engineering(See-AlsoR&D)
Industry & Function 3:	Financial-Banks-Investment&VentureCapital - TECHNOLOGY(IT/EDP/MIS/Communications)
Industry & Function 4:	Financial-Brokerage/Mut.Fund/Securities/MoneyMgmt - TECHNOLOGY(IT/EDP/MIS/Communications)
Compensation	$100,000 to $200,000
Executive Job Description	Application Support Analyst International Exchange is currently recruiting for a dynamic individual to join their staff as an Application Support Analyst. Qualified individual will be responsible for managing software changes and releases and be responsible for implementation, provide application support functions and configuration management. Responsibilities to include: § Change management Schedule and track application changes and releases Risk assessment prior to implementation Document specific procedures for implementation, error checking and fallback Manage software and configuration changes on Test and Production environments § Implementation and configuration management Deploy application software and configurations across all Test and Production trading environments Execute daily production changes to support business and technical requests Perform change certification before they are rolled out Design implementation strategy § Operational Acceptance Testing Create and execute test plans/scripts/cases based on technical and operational requirements for trading applications and market operations support tools Support acceptance, performance, capacity, regression and system failover testing on back-end components using manual and automated test procedures Support scheduled weekend testing of Production level systems and applications Test application software against operating system and layered product upgrades/patches § Application support Provide application and system support for several internal departments including Computer Operations, QA, Product Management and Technical Member Services Provide application and environment administration of a complex trading systems Submit and track issues using Remedy to track and manage defects discovered during testing and application support Troubleshoot and diagnose systems problems; install and configure fixes for applications running on Windows, Linux and OpenVMS platforms Provide Level II support to IT Operations § Customer service and support Troubleshoot trading issues by working with customers, vendors, and internal units including the QA, operations and market control teams Assist in performing root cause analysis of production problems and develop methods for improvement Manage open trading systems issues with customers and vendors Results Expected: § Execute/ document disaster recovery tests/ results § Execute/ document technical and operational tests cases/ results § Design/ implement automation initiatives § Execute change procedures § Provide Level II technical support to IT Operations Experience Required/Results Expected: § Bachelors degree § Scripting experience § Application support § Knowledge of basic network and system administration § Prior technical testing experience § Project management process experience § General understanding of capacity and performance management § Prior experience with change management and configuration management § Provide excellent customer service
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