OBJECTIVE: Management position with the opportunity to contribute to the bottom line success of the organization. Leverage my strong leadership and organizational skills to achieve the organizations business objectives.
EXECUTIVE SUMMARY: Over 20 years experience in Information Technology, applying management and technical solutions to align technology with business goals and making necessary change possible.
Management experience includes leading large multi-functional technology teams, strong organizational leadership and motivational skills coupled with effective strategic business and financial planning. Committed to quality deliverables and customer service, develop and implement creative and aggressive management solutions that produce cost savings, meet service level objectives and increase productivity.
Technical experience includes large enterprise applications development, large-scale project management, evaluating critical success factors and best-of-breed solutions, business intelligence, data warehouse and database management, software evaluation, vendor management, capacity planning, disaster recovery, optimization & tuning across multiple platforms.
Demonstrated ability to direct cross-functional teams and manage multiple, concurrent projects under date and multi-million dollar budget constraints, while responding to changing priorities.
Interaction with senior client management and IT Governance to establish and achieve project deliverables in an efficient and cost-controlled manner.
Understanding of business objectives, identifying key project performance metrics and SOX, PCI and PII compliance requirements.
Improved quality of service to business partners through extensive background in multiple computing platforms and vendor relationships.
Synthesized complex technical architectures depict them in a conceptual, logical manner and recommended appropriate strategies to develop business cases.
Managed timely implementations of committed deliverables through best practices, defect-reducing, quality-focused methodologies.
Managed the completion of large-scale software projects through Cost Benefit Analysis, technical assessments, process formulation, architectural design, extensive testing (functional, integration, regression, and performance), CSF identification and measurements of KPIs against SLAs.
Employed SDLC methodologies & tools, RUP, CMM, ITIL, .PROTOTYPING, JAD and Zachman.
Applied extensive Project Management experience, establishing working relationships with clients to produce timely, cost-effective deliverables by promoting team cohesiveness through collaboration.
Negotiated department restructure and financial proposals with Senior Management for the benefit of both the organization through multi-platform integration.
Managed extensive budget preparation and successful transition, re-tooling and retention of personnel..
Placed high priority on coaching, morale, team-work, motivating direct reports to achieve organizational objectives.
EDUCATION: 1999 Technical Management Program UCLA, Los Angeles
1998 Masters Degree in Organizational Management, Azusa Pacific University
1995 Bachelor of Science Degree in Applied Management, Azusa Pacific University
PROFESSIONAL RUP: IBM Certified Solutions Designer - Rational Unified Process (IBM)
CERTIFICATIONS: ITIL: IT Service Management
PM: Project Management (IBM)
AFFILIATIONS: American Management Association, PMI, IEEE
2007 to Present - Walt Disney Company, Burbank, CA
Manager Technical & Business Sustainment - Applications Development, Enterprise IT
Manage the Walt Disney Company Corporate and Enterprise IT Application Development Technical and Business Sustainment teams. Lead team of 40 software engineers in design, testing, optimization, delivery and sustainment of a diverse solution portfolio of 300 applications. Lead the overall organizational transformation of 5 IT groups into one in order to deliver new capabilities, increase customer focus and align IT with corporate business segments to provide world-class solution delivery, operational excellence and best-of breed innovative service on scalable systems. Oversight of Application Development, Business Analysis, Project Management, Systems Integration, Web Services, Portals Content Management.
Provide leadership to the technical teams responsible for application development and support for 90,000 users across a diverse set of business units in North America, Europe, Asia.
Manage expectations and relationships regularly, coordinating project activities to meet ensure client satisfaction with service deliverables provided by my department. Manage risk analysis, triage and prioritization to meet deliverable deadlines for Enterprise and Global application systems.
Promote collaboration with Business Technology Partners and Client divisions for the Corporate IT organization, focusing on process standardization and solution delivery matters based on industry best practices for customer facing web applications.
Manage relations with technology liaisons at IBM, Microsoft, and other 3rd-Party vendors to ensure that each business segment received timely, cost-effective service. Managed the standardization and design of service delivery and enterprise solutions for Financial, Legal, Human Resource and Brand Management business areas.
Create initiatives in a cross-functional matrix team environment for the effective planning, execution; control tracking and reporting of Service Level KPI metrics. Execute cohesive project plans through collaboration and development of relationships across major business and technology departments.
Revise ranking of mission-critical systems, project scheduling, estimation and management, client engagement. Engaged business partners to develop and implement new technologies and innovative work processes and methodologies for continuous improvement.
2005 to 2007: Union Bank of California, Monterey Park, CA
Manager - Enterprise Database Management and Data Warehouse Support:
Managed 15 software engineers responsible for 5 distinct Database & Data Warehouse software disciplines supporting banks entire OLTP and OLAP Application Development environments. These disciplines were further categorized in three sections: WEB, Client/Server and Reporting, including a multi-terabyte Data Warehouse. Core functionalities included: development and production support, software installation, performance tuning, evaluation and upgrades.
Directed the technical teams that provided support for 113 databases residing in Los Angeles, San Diego data centers as well as San Francisco and Los Angeles business centers.
Formulated and managed a comprehensive annual department budget of $4.7 million.
Managed expectations by focusing on risk level and impact, monitoring fluctuations of allocated resources of original SLAs (timeline, performance & functionality) vs. changes in project scope.
Motivated my teams to utilize highly integrated processes leveraging technology efficiently and economically to deliver high quality innovative solutions aligned with business objectives by tracking Critical Success Factors and Key Performance Indicators to resolve problems and provide our customer base with reliable and consistent service.
Managed resolution of performance bottlenecks by providing timely assistance, identifying code/query optimization, sizing and placement of DB objects, database tuning and hardware enhancements, using materialized views, partitioning and parallel processing.
Focused on Incident, Problem, Change, Configuration and Release Management while maintaining oversight on Service Level, Capacity, Availability, Service Continuity and Financial Management.
Managed critical time-sensitive and resource-intensive projects of applying Critical Security Patches across all database/server platforms.
Directed the implementation of RMAN-to-TAPE project with intermediate EMC/CLARION disk pool, using RMAN as solution for DB backup/recovery in cases where data was controlled by Tivoli SM
Managed implementation of MS SQL2000 Enterprise Edition 32 applications with over 4,000 users.
Managed the upgrade of INFORMATICA from v5 to v 7.1.2, and scheduled v 8.0 for 2007.
Managed yearly mandatory Disaster Recovery tests of actual Production databases by failing over to the STANDBY versions in San Diego, followed by a timely reconfiguration fallback to the primary data center within an acceptable time frame as part of the exercise.
1999 to 2005: Farmers Insurance Group, Los Angeles, CA
Manager - Enterprise Database Systems, DW, Storage and Automation:
Responsible for managing 35 software engineers providing 24x7 support in application availability and performance, software installation and tuning, systems architecture, evaluation and upgrades. Platforms include: DB2, ORACLE, SQL/SERVER, SIEBEL, COGNOS, FILENET, TIVOLI. Provided support for 92 database environments at multiple sites in California, Maryland, Oklahoma, Michigan and Illinois.
Managed the transitioning of multiple large local and remote technical groups comprised of multi-platform, multi-functional areas into an enterprise-wide department. Built this new organization by consolidating decentralized DBA departments into one single entity capable of leveraging a variety of technical skills towards multiple projects for our business partners.
Managed the support and enhancement of one of the largest CRM applications with over 9,600 connected users in 42 states using SIEBEL Financials.
Interfaced daily with business and development management, and vendor technical support throughout project life cycle phases enabling the business to continue to add system functionality.
Integral management team member of several key steering committees comprised of diverse levels of management tasked with evaluating emerging technologies and facilitating upgrades in support of new business initiatives and enhancing functionality of existing core business units:
ARB (Architecture Review Board): Focused on technical solutions to improve the core competencies of business units by analyzing current industry trends and their impact on our environment. Conducted comprehensive architecture reviews of current SLAs adjusting our overall approach accordingly.
ICL (IT Contracts & Licensing): Managed the negotiations of various software licensing models with multiple vendors. Models varied from Concurrent Users, number of CPUs installed, number of software copies installed, site licenses and ELAs. Worked with Corporate Legal whenever software licenses compliancy/discrepancies emerged.
IBF (IT Budgets & Finance): Managed budget preparation and multi-year financial forecasting.
DR Task Force: Completed successful multi-site Disaster Recovery scenarios.
Manager - Applications Systems Development:
Managed over 60 software engineers completing the final stages of development for two large financial systems. Ensured all SDLC phases were successful prior to final implementation in 12 states.
Directed the enhancement/development of the Auto Insurance Policy Processing system.
Developed a strong partnership with key executives and business partners.
Directed the OTC (one time conversion) project of over 10M household accounts in 38 states.
1988 to 1997: Kaiser Permanente, Pasadena, CA
Project Lead - Business Resumption Project, DBA, Performance Tuning, Storage Management
Managed the Business Resumption Project composed of all enterprise critical applications. Led the selection process of DR methodologies, local and remote resumption strategies, requirements definition, forecasting deliverables, estimating resources, risk and cost analysis. In charge of creating the project plan, providing direction, testing criteria, quality control, workload balancing and monitoring the progress of a phased implementation approach.
Led mission-critical projects and task forces such as: Database Optimization, Performance & Tuning Committee, Storage Management, Data Warehouse and Data Center Relocations.
Led committees comprised of all levels of personnel from IT and Client senior management to technical staff. Analyzed business drivers, plans and requirements and constructed Document of Understanding of deliverables between IT and our client partners.
Realized savings of $1.3 million through the remapping and tuning of the enterprise database environment for both the Clinical Systems and Membership Groups.
Delivered benchmark scenarios and processes, synchronization of production data between several data centers. Coordinated all project activities with multiple Technical Support teams.
Managed multiple technical efforts, streamlined fault isolation/root-cause analysis, created tactical and strategic preventive solutions, introducing metric measurement and weekly scorecard review. Analyzed scalability (cost & time) of software/hardware in anticipation of business growth.
1987 to 1988: First Interstate Bank, Los Angeles, CA
Project Lead, Software Development - Financial Applications Systems
1984 to 1987: Security Pacific Bank, Glendale, CA
Applications Development - Trust Systems Division