IT PROFESSIONAL known for building world class and customer focused organizations while having a passion for achieving results, increasing customer satisfaction and aligning business and IT goals. Demonstrated ability to present technical projects to non-technical audiences from end users to C-level executives. Solid reputation for implementing software, infrastructure and business process improvements in a matrix reporting environment for on time delivery within budget.
AREAS OF STRENGTH: Strategic Planning, Operational Excellence, Succession Planning, Vendor Management, Leading Change, Total Quality Management, Balanced Scorecard, Project Management, Managing Budgets, Talent Managment
PHILIPS LUMILEDS, San Jose, CA 2007 – 2009
Philips Lumileds is part of Philips Electronics one of the world’s largest, globally-diverse industrial companies with sales in 2008 of $36 billion, focused in three sectors – Consumer Electronics, Healthcare and Lighting.
Managed global IT team of 16 supporting LED business unit with manufacturing operations in US, Singapore and Malaysia. Responsible for all IT services including data center operations, technical support, business applications and communication networks. Best of class service was delivered with a combination of 16 internal resources and outsourced resources.
Strategic Planning - Collaborated with business to develop global application, infrastructure and technology roadmaps to align IT goals with the business. Managing IT operations and capital budgets over $10M.
Managed global SAP implementation project – Project leader responsible to replace current JD Edwards ERP with a global SAP solution portfolio. Part of a global program to reduce overall IT operational costs by $18M through improved business processes and consolidated MRP information for supply chain optimization across multiple business units within Lighting Product Division.
Vendor Management - Reduced annual engineering SaaS contract by $500K through contract renegotiation. Implemented operational management review process reporting on infrastructure performance and ensuring compliance with service delivery SLA.
Upgraded Global ERP Hardware - Improved system response time 30% by upgrading database and application server hardware located at outsourced provider. Lead project of internal and external resources to ensure minimal downtime to 7x24 global manufacturing operations, reduce risk and ensure data integrity for JD Edwards ERP, Q4Biz data warehouse and Livelink document management applications.
Implemented Manufacturing Traceability Application – Working with a global team of manufacturing operations, engineering and equipment vendors designed and implemented a traceability database. The application enables the business to meet key customer data requirements by tracing the complete manufacturing process: tools, dates, recipes and operations of each LED produced. Saved $5.2M of inventory from being scrapped.
Auditing Compliance - Implemented IT policies, procedures and processes to support various audits. Passed internal and external (KPMG) SoX audit with a 95% rating. IT received passing rating for business practice, supply chain and international customs audits.
Manufacturing Execution System (MES) – Partnered with business to select and implement global MES system with estimated cost savings of $5m per year through reduced rework, yield improvement and business process improvements.
Implemented governance review process - Management review process implemented to report project status, scorecard metrics, performance to service level agreement and corrective actions resulting in a 10% improvement in service levels.
Reengineered user request workflow - Reduced application development cycle time by 50% and increased quality.
ANALOG DEVICES, INC., Norwood, MA 1990 – 2006
Analog Devices is a global semiconductor manufacturer of high-performance integrated circuits used in analog and digital signal processing applications. Fiscal 2008 revenue was $2.6 billion serving customers in the industrial, communication and consumer markets.
Manager of Information Services 2000 – 2006
Software Application Manager 1997 – 2000
Business System Analyst 1995 – 1997
Financial Manager 1994 – 1995
EDP Internal Auditor 1993 – 1994
CIM Software Engineer 1990 – 1993
Manager of Information Services, Santa Clara, CA 2000 – 2006
Managed west coast operations with a team of 20 responsible for supporting all organizations including sales, finance, manufacturing and engineering. Supported business application (MES, SAP, DW, Forecasting, Costing), engineering databases, voice and data infrastructure across multiple locations. Managed budget of $8M.
Increased data center operations - Through conducting root cause analysis and implementing new operations processes to prevent future outages increased uptime on all critical services from 98% to 99.998%. Annualized cost saving of $1.2M.
Drove continuous improvement - Implemented Total Quality Management tools and methodologies into IT operations and service delivery for continuous improvement. Changes implemented resulted in cost savings of over $3M per year.
Increased customer satisfaction - Implemented a closed loop quality process to generate improvements in the incident management process and skill set of service desk support team resulting in an increase to the annual customer satisfaction survey from 80% to 98%.
Talent Management - Increased employee satisfaction and quality of work life through creation of career development plans resulting in a 30% increase in the Voice of the Employee annual survey. Upgraded application development group skill set to include the .NET framework. Enabled the creation of intranet portals to deliver customer content faster reducing application development time 30%.
Redesigned Network Topology - Reduced monthly network expenses by $15K while increasing bandwidth and throughput by redesigning regional network from “point to point” topology to “hub and spoke” topology.
Mergers and Acquisitions - Successfully managed two engineering acquisitions into Analog Devices’ processes, applications and infrastructure. Consolidated data centers and office space allowing a smooth transition into the organization. Utilizing a TQM approach the acquired products and new technologies were integrated into the product portfolio much faster than previous acquisitions.
Plant Closure – Project leader in charge of closing all IT services and infrastructure when west coast manufacturing plant was closed. Worked with global team to facilitate movement of manufacturing processes, recipes and data to new factory. Reallocated assets to other divisions resulting in over $1.5M of cost savings.
Software Application Manager, Wilmington, MA 1997 – 2000
Managed software application developer group of 8 supporting a 7x24 manufacturing operation. Maintained project schedules, collected requirements and aligned resources with business goals for global organizations including: finance, engineering and manufacturing operations.
Implemented Proprietary EDI - Designed and installed proprietary EDI system between MES and back-end assembly subcontractors resulting in a paperless environment, decreasing inventory errors to less than 1% and reducing inventory levels by $3M.
Reengineered Standard Costs Methodology - Reduced days to complete standard cost update from 120 to 45 by reengineering business processes and streamlining data flow between MES, SAP, Cost System and Engineering databases.
Implemented Inventory Control System - Designed inventory control system between MES and SAP that resulted in reducing inventory error rate to less than 1% and reducing the number of days to complete monthly financial close by 2.
Project Management - Managed finance strategic goals and projects reducing project completion by 3-6 months by utilizing standard project management methods and implementing governance board to streamline decision making.
OTHER RELEVANT EXPERIENCE
Business System Analyst, Wilmington, MA 1995 – 1997
- Define policy and procedures for SAP R/3 financial system (G/L, Purchasing, Stores, Warehousing)
- Provide liaison between product line finance and manufacturing finance
- Design financial reporting system using Microsoft Access.
- Maintain and enhance cost system on IBM mainframe utilizing CULPRIT and TSO
Financial Manager, Wilmington, MA 1994 – 1995
- Lead member of local team responsible for converting mainframe financial system to SAP R/3 client server application
- Initiate and support cost improvement efforts for local assembly and test manufacturing organizations
- Supported manufacturing organization with an annual budget of $100M with budgets, operational planning, benchmark planning, quarterly forecasting and analysis.
- Develop and deploy Access database across worldwide sites for EIS reporting system.
EDP Internal Auditor, Norwood, MA 1993 – 1994
- Prepare and execute yearly audit plan covering all sites worldwide
- Member of SAP R/3 financial system installation team
- Develop audit programs for data center, order entry and systems conversions audits
- Initiated use of ACL software for conducting audits
CIM Software Engineer, Wilmington, MA 1990 – 1993
- Maintain and enhance PROMIS shop floor MES application in a VAX cluster environment
- Develop and maintain RDB database for yield enhancement group
- Assist all users with Statistical Process Control and use of control charts
Coursework for MBA/MIS, Bentley College, Waltham, MA
BS, Computer Engineering, University of Massachusetts, Dartmouth, MA
Certificate for Leadership Development Program, Center for Creative Leadership, San Diego, CA
Agile/ Scrum Project Management Methodology, Ultimate in Success, Santa Clara, CA
(in process) PMP Certification, Project Management Institute
Linkedin Profile: http://www.linkedin.com/in/petertkelly
Windows, UNIX, LINUX, Solaris, VMS, MPLS, DS3, Nortel, Cisco, VPN, ERP - SAP, JD Edwards; MES – PROMIS, Datawarehouse - Cognos, Q4Biz; Syntricity, SQL, Access, Oracle, RS3, Culprit, HP Openview, Solarwinds, Heroix