Position	Operations and IT Executive
Location Confidential	No
Location	No preference
Willing to Relocate	Yes
Industry	Financial-Banks-Commercial/Retail&CreditCards
Function	TECHNOLOGY(IT/EDP/MIS/Communications)
Compensation	$150,000 to $300,000
Resume Summary
Creative and results-driven executive with over 20 years of hands on domestic and international experience in change and relationship management, reengineering and IT. Proven ability to resolve complex business, alignment and organizational issues for improved productivity, quality and relationships.
Resume Body      OPERATIONS AND IT EXECUTIVE
OPERATIONS & IT EXECUTIVE Information & Technology * Strategic & Operational Planning * Cultural Change Management VALUE OFFERED * Accomplished leader and project manager with proven track record to build focused, highly energized, and productive teams that support strategic and tactical plans to meet corporate objectives * Proficient in developing and directing reengineering projects to improve overall performance and operational efficiencies to achieve growth while remaining within budget * Highly skilled in back office operations management, application development, and leading organizational transformation projects to improve productivity while delivering optimal results to clients * Expert in building solid domestic and international business relationships and collaborating with executive personnel of diverse industry leaders including financial services, healthcare, technology, and customer service CAREER EXPERIENCE BUSINESS CONSULTING, Greater Philadelphia Area, 6/2004 – Present Provide consulting services to start up companies and small businesses, including business plans, financial projections, loan packaging, marketing strategies, pricing models, operational process engineering, accounting system set-up, service provider selection and contract negotiation, ERP system configuration/integration and website design and implementation. Premier Fortune 50 Global Finance & Investment Management Firm, New York and Delaware VICE PRESIDENT – Corporate Technology, 11/2002 – 6/2004 Developed and directed program office for the global technology organization, upgrading and standardizing program and project management methods across merged technology units. Instituted project portfolio management practices, client engagement models, project inventories, and budget categorization for this multi-million dollar organization. Provided sound leadership to a technology community of 1,100 members and supported principal management leaders. VICE PRESIDENT – Corporate Technology, 3/2001 – 11/2002 Oversaw multiple constituencies worldwide and established cross-organization affiliation groups to increase professional standards for technology communities and IT professionals. Devised win/win strategies with virtual cross-organizational teams to continually improve processes and productivity through shared best practices. Directed and supported 5 Chief Technology Officers (CTO), overseeing assignments of 65 technologists and led multiple technology communities, which included 950 total members. VICE PRESIDENT – Shared Services organization, 5/2000 – 3/2001 Developed and managed strategic planning, risk management, quality, and cross-organizational initiatives for this 310-person shared services technology business unit. Improved partnerships among project teams and internal customer groups to reach maximum performance and business alignment to achieve targeted goals. Provided leadership and support to 7 CTO’s managing duties of 310 technology professionals NOTABLE ACCOMPLISHMENTS Active role in positioning group as a “world-class” technology organization and reducing baseline costs nearly 23% * Created a “technology community,” introducing 4 centers of excellence to increase professionalism, adopting industry standards, and formulating portfolio management practices * Established business-case mindset among employees, supporting cultural change, and implementing model for strategic partnerships with business clients United 7 Application Development (AD) teams servicing distinct client divisions to operate as the pioneering business unit in a shared services model * Collaborated with senior AD managers to integrate best shared practices, adopt Capability Maturity Model (CMM) standards, eliminate redundant functions, and to achieve synergies * Results positioned business unit for company spin-off CIGNA CORPORATION, Philadelphia, Pennsylvania, 4/1981 – 5/2000 (Leading Global HealthCare / Financial Service Provider) DIRECTOR – Systems (Property & Casualty), 7/1996 – 5/2000 Provided technology support to specialty insurance business units and associated field offices. Coordinated internal department, infrastructure team, and external vendor resources as well as managed relationship between business units and corporate systems groups. Assumed IT division project management role when hardware/software projects were outsourced to IBM Global Services (business divisions were acquired by ACE International in July 1999). DIRECTOR – Enterprise Integration (Group Insurance), 4/1995 – 7/1996 Led reengineering project teams in consolidating operations and technology systems of multiple merged entities. Managed project detailing system requirements, design, and request for proposals (RFP) distributed to health related claims system vendors. DIRECTOR – International Consulting, 9/1992 – 4/1995 Directed business consulting and reengineering projects for international operations, implementing structures, processes, and systems. Designed and coordinated implementation systems for expense management, sales, and marketing campaigns. REGIONAL DIRECTOR – South East Asia / Singapore (Customer Service/Systems), 9/1991 – 9/1992 Directed six international customer service operations, instilling process improvements and standard structures to support direct marketing and traditional sales organizations. Developed and implemented reengineered operation plans, complete with organizational structure, workflow, and technology specification to achieve corporate goal for a high-tech, customer-driven, and cost effective growth organization. NOTABLE ACCOMPLISHMENTS Eliminated productivity barrier delaying new system development and implementation after two unsuccessful attempts by previous systems managers * Confronted problem issue caused by outside hire of contracting vendor to build new system, bypassing internal systems organization of CIGNA * Reviewed individual complaints, consulted with parties involved, and convinced internal systems to ease regulations to accommodate business clients while maintaining integrity of critical systems requirements * Established positive relationships among parties and successfully implemented new system within project deadline and transitioned project to an in-house technical team Enabled workgroups throughout the United States to immediately access insurance policy files from a centralized unit, drastically decreasing client service turnaround time and reducing file storage costs over 20% * Coordinated and launched introduction of imaging and document management technology as an integrated component of a client/server application * Selected vendor through RFP process, oversaw file conversion, architecture/installation, and provided training to branch office professionals Significantly reduced baseline operating costs and standardized business processes throughout UK Property & Casualty branch network operations by streamlining full service functions and empowering lower level employees * Led local teams (senior underwriting, claims, and human resources managers) through analysis of current operations, processes, and brainstorming sessions, determining best practices to enhance field office service productivity * Presented process change and modernized approaches resulting from findings to senior management, gained approval to change service processes, and facilitated an interactive underwriting desktop system Increased productivity/capacity without increasing headcount while South East Asia experienced an 80% business growth within 12 months * Reengineered sales and service operations for entire region (6 countries) complete with technology design * Led operations and technology teams that implemented an active client server system to meet corporate objective of managing aggressive growth while maintaining staff level EARLIER POSITIONS CIGNA CORPORATION, Philadelphia, Pennsylvania; South East Asia * REGIONAL DIRECTOR – South East Asia/Singapore (Customer Service and Systems), 9/1991–9/1992 * DIRECTOR – Financial Systems (Property & Casualty), 1988–1991 * MANAGER – International Field Consulting (Systems), 1985–1988 * MANAGER – U.S. International Operations, 1982–1985 * SENIOR ACCOUNTANT – Property & Casualty, 1981–1982 SPEAKING ENGAGEMENTS IN-PERSON GROUPS & GLOBAL WEBCASTS – Group Size Average 350 Project Management Excellence, PMI (2004); Onsite and Webcast All-Hands Meetings – Discussion Topics: Cultural Change Management, Cross-Training, Best Business Practices, Company Policies & Standards, and Organizational Identity (2000, 2001, 2002, 2003, 2004); Women in Technology (2001) CAREER DEVELOPMENT SEMINARS: * Cultural Change; Virtual Team Management – 2003 * Diversity: The Power of Small; Six Sigma Sponsorship – 2002 * Senior Management Mentorship – 2001 EDUCATION DREXEL UNIVERSITY – Philadelphia, Pennsylvania MBA – Manpower Management, 1984 WHARTON SCHOOL, UNIVERSITY OF PENNSYLVANIA – Philadelphia, Pennsylvania BBA – Accounting / Management, 1980
Click below.  Technology Executive Talent Bank will send your message to ... Operations and IT Executive Executives Click HERE to get RiteSite Services for YOURSELF. Click HERE to view Operations and IT Executive JOBS and/or to search for Senior Operations and IT Executive JOB OPPORTUNITIES. Click HERE to view Additional Operations and IT Executive RESUMES and/or to search for Other Senior Operations and IT Executive RESUMES. Recruiters and Employers Click HERE to POST ALL YOUR JOBS on RiteSite FREE of Charge. Click HERE to view More Operations and IT Executive RESUMES and/or to search for Other Senior Operations and IT Executive CANDIDATES. Click HERE to view Competitive Operations and IT Executive Job Postings and/or Other Senior Operations and IT Executive JOBS.