INFORMATION TECHNOLOGY EXECUTIVE
High integrity, technology visionary and business leader/MBA with over 20 years diverse experience in Fortune 100 and 500 companies leading organizations of 500 professionals/$80 MM budgets. An energetic leader known for successful turn-arounds, execution of complex integration projects, and reengineering processes, organizations and technology to business needs.
Areas of excellence include:
Strategic Business Planning, Systems Integration, Program Management, Customer Partnering, Process Improvement, Analysis & Consulting, Data Center & Networking, Leading Change & Crisis, Security/Disaster Planning, Team Building & Efficiency, Cost Reduction & Outsource, Mergers & Startups
PROFESSIONAL DEVELOPMENT
CONSULTING FIRM
Owner/President/Independent Consultant
Specialize in interim leadership positions of turn-arounds, project management, process enhancement, and organizational effectiveness for clients with challenging circumstances.
SOFTWARE/SaaS COMPANY 2005 – 2008
CIO & SVP of Operations
Leading global provider of internet-based, SaaS (software as a service) Services. Under extreme financial constraints, hired by the CEO to “turn-around” the technical, program management, and external/global customer support services.
• Immediately developed a solid relationship with the CEO/executive team enabling rapid cross-organization change, revenue generation, and collaborative decision making. Previously the organization lacked transparency, trust, and respect severely impeding company success.
• Led improvement initiatives in production stabilization, quality, customer service, change management, problem management, software integration, capacity planning and portfolio management in alignment to dynamic decision making and revenue generation. Stopped daily system outages, weak testing, and unstructured change. Achieved Federal Government ISO accreditation.
• Delivered a new software as a service product leveraging a component based architecture, open source software, and global offshore development to improve flexibility, user configurability, code reuse, quality, time to market, and reduce cost of delivery (Named “Best New Product - 2008”). The existing application portfolio contained hundreds of unmanageable, antiquated, and costly low-quality systems.
• Routinely led presentations and strategic planning sessions with external/global customers, venture capitalist, and vendor partners requiring unique win-win solution creation.
• Implemented a rapid/iterative (Agile) software development and testing methodology significantly improving time to market and resource efficiencies.
• Led “best practice” programs to improve overall execution, speed of delivery, profitability and credibility of all external customer service offerings for 3MM clients. Named “Iowa 2008 Technology Company of the Year”.
CONSULTING FIRM 2000 – 2005
Owner/President/Independent Consultant
Started a firm to specialize in interim leadership positions of turn-around, project management, process enhancement, and organizational effectiveness for clients with challenging circumstances.
Sample Client - Nation’s ninth largest transportation company
Engaged by the CIO and CFO in a contractor role to provide interim leadership, identify critical gaps, and “turn-around” the technical infrastructure environment and organization. Provided immediate business benefit within days of the departure of the previously terminated leadership.
• Within eight months, lead the definition, planning, execution, and successful achievement of Sarbanes Oxley initiatives in an environment of virtually no control procedures.
• Stabilized the production environment and increased system availability by 45%.
• Hired and developed a service oriented leadership team with business-focused MBOs. Halted unmanaged and non-customer-aligned activities.
• Implemented key service-focused processes for change, testing, recovery, communication, prioritization, and execution within an environment of exceedingly poor customer satisfaction.
Sample Client - Nation’s tenth largest bank holding institution
Accountable to the CIO and bank Vice Chairman in an interim leadership role to lead organizational, strategy, process, and efficiency improvements for the 2000 employee technology department. Process improvement and cost reduction initiatives provided $27 MM in annual expense reductions.
• Increased system availability, reduced abends by 50%, and significantly reduced mean-time to resolve issues within a previously dysfunctional organization.
• Implemented unified technology planning with measurable objectives integrated with the business planning cycle. Significantly improved horizontal teamwork and reduced silo management.
• Consolidated over 100 UNIX servers down to 6 servers with an 18 FTE reduction.
• Implemented server automation tools reducing technician time by 20% and improving customer satisfaction.
• Implemented a project management office with a project prioritization methodology significantly improving resource focus and efficiency.
• Consolidated three command centers to improve service levels and reduce FTE/cost. Converted three disparate problem tracking systems to a new enterprise problem management system
MAJOR FINANCIAL COMPANY 1992 – 1999
Senior Vice President 1996 – 1999
Led the enterprise technology infrastructure organizations for the nation’s largest mortgage banking subsidiary. Responsible for 500 professionals employed in 11 states and an operating budget of $80 MM. The data center and client server technology infrastructure included in excess of $100 MM in technology assets, 850 national offices. Functional responsibilities included: applying technology to business solutions, design, architecture, engineering, and help desk/command center support for all computing servers, networks, messaging, telephony, desktops, and computing facilities. Served as an active team member in business strategic planning and applying technology to enhance business objectives.
• Integrated, consolidated, moved data centers, outsourced non-strategic functions, and reduced expense/staffing structures for aggressive mergers and acquisitions.
• Aligned the workforce purpose, vision, and prioritization directly to business objectives.
• Implemented core measurements of performance in areas of customer satisfaction, quality, quantity, and efficiencies.
• Led the implementation of a project management office that included project management, business project prioritization, and time tracking.
• Recruited, hired and developed a high performing and cohesive senior leadership team. Coached and developed multiple direct reports to become CIO’s as part of their career plan.
• Organized a functionally matrixed organization achieving enterprise process and technology consistency, combined with site cross-functional customer coordination.
• Defined and implemented enterprise escalation, debrief, change control, and testing processes.
• Consolidated platforms, servers, and designed enterprise technology standards across a geographically distributed infrastructure.
Vice President 1992 – 1996
Directed the design, implementation, and management of server, networking, telecommunications, and desktop support.
• Successfully executed a live disaster recovery plan and recovered from a flood within the plan of 48 hours.
• Designed, consolidated, and deployed corporate-wide electronic mail and desktop operating system within a desperately failing heterogeneous environment.
• Designed and deployed one of the largest national Frame Relay multi-protocol networks with a single point of contact for help desk, problem management, and reporting procedures.
• Defined and implemented corporate-wide standards and policies with a corresponding full service 24-hour, 7-day support infrastructure significantly improving support to customers.
• Defined and implemented professional job descriptions with corresponding vertical/horizontal career paths.
MAJOR COMPUTER SERVICES COMPANY 1991 - 1992
Director
$20B, leading global technology services company. Transisitioned from Meredith to direct and expand the Des Moines server, telecommunications, data networking, and desktop support infrastructure for EDS, Meredith, and Neodata corporations. Responsible for technology organization of 30 employees across multiple states and $3 MM in expenses.
MAJOR PUBLISHIN/MEDIA COMPANY 1983 - 1991
Director 1989 - 1991
One of the nation's leading media and marketing companies. Led corporate-wide network and desktop computing support strategies, corporate standards, procurement policies, desktop training, relational database development, personnel, and revenue/expense. Direct financial accountabilities in excess of $1 MM in expenses and 15 employees.
Database Marketing Consultant 1987 - 1989
Systems Programmer 1986 - 1987
Senior Analyst/Programmer 1985 - 1986
Analyst/Programmer 1983 - 1985
EDUCATION
Master of Business Administration 1989
Bachelor of Science - Computer Information Systems 1983 |
