INFORMATION TECHNOLOGY EXECUTIVE Change Management New Technology Intro Mergers and Acquisitions
Program/Project Management Supply Chain Systems Product Line Management
Distribution systems Executive Relationships ILM, Security,Discovery
Service Management Unified Communications IT Governance
SELECTED CAREER ACCOMPLISHMENTS
* Runining a world wide team of 90+ Engineers developing End User computing services for 250,000 seat worldwide enterprise, while reducing support cost by over 80% over three years.
* Planned and executed revamp of 240,000 box eMail environment upgrading to latest HA technology and eliminating operations from over 100 countries. Resulting in a $14 million annualized savings.
* Led employee integration for 2,000 employees in 53 countries for $3 billion P&G outsourcing deal.
* Reengineered IT services for acquisitions integration reducing deployment cycle time for end use transitions from 6 weeks to 1 week.
* Implemented systems for the first international direct shipment model in laptop PC industry, saving $4 million in monthly operation expense and reducing order turnaround time by 12 days.
* Launched a worldwide business-to-business message broker system with supply partners that reduced product set up time from 5 months to less than one month for original design manufacturers.
* Reorganized and redirected account services teams to focus on a customer-driven governance model that quickly eliminated all customer escalations on critical web based projects.
* Led a project to transfer applications development to a Singapore startup division that enabled a rapid doubling of shipping volumes.
PROFESSIONAL EXPERIENCE
Fortune 50 company, U.S. 1989-Present
Sr. Director – Collaboration and Messaging Services (8/05 - Present)
* Accountable for $50M of central services provided to over 180,000 employees and partners world wide and staff of 90 IT engineers and project managers.
* Responsible for consolidating Services core knowledge management systems to a single platform including developing strategy, governance, architecture and application development standards.
* Own and manage the end to end value chain for 15 related collaboration applications.
* Leading aggressive outlook / exchange and sharepoint consolidation reducing from 100 global messaging hubs to one, resulting in annual cost savings of $18M for 240,000 seat environment.
* Creating a world class knowledge management environment which includes over 40 TB of information and a fully integrated selection of desktop, portal and unified messaging services.
Senior Manager Managed Services – Acquisitions, Outsourcing integration and Partner Access (2004-2005)
* Led world wide team of senior program managers that executed over 60 large-scale acquisitions, divestitures, and outsourcing deals integrating more than 20,000 new employees.
* Developed and launched a strategic 3-year program for network connectivity services that reduced partner startup costs by 25% and turnaround time for new project requests by 50%.
* Directed management and investment decisions for $40 million portfolio in connectivity services.
* Cultivated relationships and developed and negotiated investment and chargeback models with senior executives in multiple functions.
* Led business, IT security, and technical teams in standardizing workflow processes for partner connectivity services.
* Co-authored and implemented $4 billion IT infrastructure security governance process.
Senior Manager outsourcing Services – Acquisitions/Divestiture (2002-2004)
* Transformed infrastructure integration for all acquisitions, divestitures, outsourcing, and business partnerships; planned and execute integration for worldwide deals, with direct staff of 20 and up to 120 indirect project reports.
* Consolidated infrastructure for $1.5 billion CIBC merger, integrated 2,000 employees in 53 countries for $3 billion P&G outsourcing deal.
* Created risk management policies and repeatable processes for efficient integration and spin-off efforts; standardized project management, process development, improved implementation tools.
* Developed and instituted M&A PMO to create and implement related due diligence and contracts materials, project management deliverables & templates, reports, dashboards, and processes for cross-functional resources; define related security standards.
Marketing Program Manager – Enterprise Web Services (2001-2002)
* Led program for Senior Vice President of Outsourcing Services to revamp Web services delivered to $1 billion customer which ultimately restored customer satisfaction and loyalty.
* Directed a cross-functional senior management team that hosted $40 million base on 1,000 servers.
* Raised service level performance above SLA targets in 6 months by reengineering service portfolio & related business processes.
Product Line Manager – Computing Utility Services Division (2000-2001)
* Led cross-functional R&D, business development, marketing, operations teams that launched “Infrastructure on Tap” utility computing service for internet startups
* Partnered with hardware, marketing, and R&D teams on go to market activity for Utility Datacenter technologies.
Division IT Director - Mobile Computing Division (1998-2000)
* Rebuilt IT function for $1billion turnaround effort in PC industry.
* Managed all aspects of top tier laptop provider’s IT functions, implemented major improvements in supply chain automation, data warehousing, quality assurance and warranty, that still provide the current standard for the laptop division.
* Set up direct ship and partner messaging programs that reduced turnaround on customer deliveries while streamlining ramp up time for new ODMs from 5 months to 1 month.
Application Services Manager – Test and Measurement Org. (1997-1998)
* Developed applications support strategy for $8 billion business, led pricing, budgeting, and strategic planning for $21 million IT function.
Service Desk Program Manager - TMO HQ (1995-1997)
* Led enterprise-wide support reengineering project, implemented successful, high volume call center.
* Managed and retrained team of manufacturing application support engineers.
Information Technology Unit Manager – TMO western region IT (1993-1995)
* Developed and enhanced custom IT solutions for all product lines manufactured in California.
Senior Analyst – IPG North American Distribution Operation (1991-1993)
* Instituted quality methodologies for software testing, code inspection, and process analysis.
Systems Analyst – Far East Distribution Center, Singapore (1989-1991)
* Led project to transfer applications to a startup division in Singapore, enabling doubled shipping volumes.
TRAINING
ACCELERATED DEVELOPMENT PROGRAM
Certificate, Executive Management Candidate Training and Mentoring Program, 2000
KELLOGG BUSINESS SCHOOL, NORTHWESTERN UNIVERSITY, Evanston, Illinois
Certificate, Executive Development Program, 2000
EDUCATION
SANTA CLARA UNIVERSITY, Santa Clara, California
Master of Business Administration, Marketing and Management, 1993
Member, Beta Gamma Sigma
UNIVERSITY OF ILLINOIS, CHAMPAIGN/URBANA, Champaign, Illinois
Bachelor of Science, Business Administration, Management Information Systems, 1988
With High Honors
AWARDS
* Recommended by division and business unit president for Executive Development Program as one of top 100 managers in the company targeted for general management, 2000. |
