QUALIFICATIONS SUMMARY
20 plus years of combined consulting, information technology, project and program management in Government, Health Care and Telecom industries with emphasis on technology implementation, planning, training and operational readiness.
CONSULTING & TECHNOLOGY MANAGEMENT EXPERIENCE
OPTUMINSIGHT (a United Health Group Company), a premier provider of a broad range of healthcare system solutions that use health information to save lives, improve care and transform health communities.
Senior IT Project Manager / Program Management Office (PMO) Leader, Government Solutions Division, Gov HIT, June 2013 Present, Atlanta, Georgia. Managing and overseeing high priority projects which require considerable resources and high levels of functional integration. Independently handling components of projects such as scheduling, cost management, issue, risk and dependency management, etc. Managing multiple teams and projects on one or more programs. Overseeing the creation of all program documentation. Runs program meetings and creates status reports in absence of PMO Director.
" Leading multiple project/product team in implementing Management and Administrative Reporting System (MARS) federal and state reporting modules to include State-specific enhancements within the overall Decision-Support System (DSS)/Business Intelligence system via Teradata data warehouse from project kick-off, requirements, design, development, testing, UAT, implementation and certification phases.
" Implementing Fraud Abuse and Detection System (FADS) to include State-specific enhancements within the overall system from project kick-off, requirements, design, development, testing, UAT and implementation phases.
" Delivering multiple program integrity tools within web-based COTS solution that speeds analysis efforts and increases productivity, resulting in successful recovery efforts and accurate payments.
" Managing and administering SharePoint team sites and provide support for the SDLC phases including infrastructure and software to effectively implement the project deliverables through document management, reporting and communications as well as tools to support creation and project tracking.
" Demonstrating competency in the execution of multiple projects, including managing resources across multiple projects to meet goals.
" Contributing to the successful delivery of the Government (GOV) Health Information Technology (HIT) Program according to measures of scope, time, cost & quality.
" Supporting the application of governance processes, project planning and control processes, project management tools, and drives the resolution of program risks and issues.
" Communicating with key stakeholders (both executive-level audience and key employee groups) regarding project status, issues, risks, and key scoping decisions.
" Ensuring governance is appropriately applied and enforced throughout the entire project life cycle.
" Developing status reports and leverages appropriate tools to manage and monitor the project work plan, resources, budget and financial reporting.
" Coordinating with various project leads to ensure project and program scope are adhered to.
" Ensuring scope or specification changes are in line with program objectives.
" Reporting status to the program director and program sponsor, and escalates changes, issues, risks for resolution as needed.
" Communicating with all stakeholders including IT, Business and Corporate Audit.
" Evaluating the skills needed as the project evolves, anticipates upcoming needs and adjusts resource plans considering different sourcing options, to ensure the delivery of project.
" Managing multiple vendors, consultants, finance processes and finance technology platforms.
" Managing vendor compliance with Statement of Work (SOWs).
" Setting up and maintaining project management methodologies, standards, templates, technical tools, processes, and policies and procedures.
" Ensuring quality of deliverables against defined standards.
" Leading team in performing regular risk assessments and managing risk mitigation plans
" Keeping up to date with business and technology trends and their implications, in particular for the project management discipline at United Health Group.
" Demonstrating strong relationship building skills and the ability to communicate across all levels of the organization
" Managing financial and administrative staff in a large scale program management office
THE COCA-COLA COMPANY (TCCC), TCCC is an American multinational beverage corporation and manufacturer, retailer and marketer of nonalcoholic beverage concentrates and syrups, which is headquartered in Atlanta, Georgia.
Senior Project Manager, (Consultant) November 2012 April 2013, Atlanta, Georgia.
Responsible for direction and management large-scale strategic business transformation projects with a focus on operational readiness and process improvement in a team environment.
" Ensured organization preparation for Pilot launch using new SAAS platform through operational activities focused on people, technology and tools.
" Managed and prepared for all aspects of operational readiness with emphasis focused on user training, operational stability and alignment of business processes with technical solution.
" Developed strategy to ensure migration to new technical platform with emphasis on people, tools and technology transition.
THE KIRAN CONSORTIUM GROUP, LLC (TKCG), is a professional services firm that provides experience and delivery excellence to our clients. We provide operational and information technology insights for the healthcare industry to accelerate process to introduce pragmatic solutions and share our knowledge with our clients. Our core services include: Compliance, Implementation of Electronic Health Records, Interim Executive Services and Strategic Planning.
Partner, February 2012 December 2012, Atlanta, Georgia. My responsibilities included (1) project-planning and execution, (2) scope, cost and schedule management (3) stakeholder management with emphasis on Service Delivery, Client Relationships, Strategic Alliances and Training and (4) defining and managing business directives.
" Guided the delivery of engagements and handling the issues and follow-on opportunities.
" Led efforts in building the overall client relationship in existing accounts including relevant pre-sales activities, building senior management client relationships, qualifying projects, understanding requirements, delivering presentations and proposals and closing new business.
GLG - GERSON LEHRMAN GROUP, GLG Research Council Members ("Council Members") are invited experts in GLG's worldwide network who range from domestic and international policy specialists to economic advisors, business leaders, and academics.
Council Member, Healthcare Council, June 2012 Present, Healthcare Council enables clinicians, researchers, and other healthcare professionals to engage in appropriate dialogue with leading business and investment leaders. These educational exchanges help inform ongoing research into the business and science of healthcare delivery.
" Provide, in an independent advisory capacity, consultations to companies, primarily private equity firms, on public and private health care market research projects.
" Consult on various aspects of healthcare, start-up, technology, and entrepreneurism.
GEORGIA DEPARTMENT OF COMMUNITY HEALTH, Office of Information Technology (OIT), is accountable for directing the information and data integrity of the enterprise and its groups and for all Information Technology functions of the Department of Community Health (DCH).
Information Technology Program Director, Office of Information Technology (OIT), October 2010 January 2012, Atlanta, Georgia. Aligned IT objectives and programs to enterprise objectives and strategies. Defined metrics based on overall business objectives. Maximized the mix of in house versus out sourced services. Established strategic service provider partnerships. Aligned IT risk management with enterprise-wide risk management. Optimized and designed enterprise processes via IT. Defined and adjusted IT standards and technologies. Shifted decision making to enterprise operations. Developed governance with business process executives. Optimized costs of services through a mix of internal and external resources.
" Served as Program Director for implementation of ICD-10 and other key Medicaid Management Information System (MMIS) and Health Plan related initiatives to ensure policy and technology remediation and federal mandate compliance.
" Reported directly to Chief Information Office (CIO) and worked collaboratively with Chief Financial Officer (CFO), General Counsel, Chief Operations Officer (COO), Chief Medical Assistance Plans and Medicaid Management Information Systems (MMIS) Director to implement various strategic and tactical initiatives in support of Medicaid strategy and operations initiatives.
" Directed efforts to secure $38 million dollars in government funding for Federal mandates via the completion of Planning Advanced Planning Documents (PAPD) and Implementation Advanced Planning Documents (IAPD).
" Managed a matrix-focused team comprises fifty plus (50+) legal, policy and technical resources to implement the appropriate solution to adhere to the ICD-10 mandate.
" Directed efforts of Independent Validation and Verification (IV&V) team to ensure policy decisions are implemented, tracked and audited.
" Used claims, medical management workflow processes knowledge and awareness of significant contributing factors to manage project changes.
" Interacted with the Centers for Medicare & Medicaid (CMS) on a regular basis to ensure the Agency is meeting mandates and requests in order to meet all Federal Compliance Regulations.
" Accountable to Agency Steering Committee for successfully delivering all Information Technology (IT) or operational programs associated with Federal mandates such as 5010 and ICD-10.
" Managed projects across functional business project tracks, vendor deliverables, influences at all levels within the organization to ensure objectives were met and aligned with strategy and direction.
" Demonstrated leadership, planning and organization skills to ensure development and maintenance of relationships across the enterprise.
" Applied comprehensive multi-year plan across multiple platforms and partnering functions with urgency to ensure strategic plans are aligned with State objectives.
" Coordinated, identified and assessed impact of mandates from Federal sources on Agency.
" Consolidated compliance requirements, recommended prioritization and presented to Steering Committee for consideration and decision.
" Worked closely with Fiscal Agent Technical Director, Medicaid Management Information Systems Director to ensure development efforts were on schedule and within budget.
" Worked closely with the Program Management Office (PMO), MMIS Director and Technical Director with Fiscal Agent to oversee progress of efforts.
GEORGIA DEPARTMENT OF COMMUNITY HEALTH, Office of Health Information Technology & Transparency (HITT) which is housed within the Georgia Department of Community Health is responsible for leading the strategic efforts of the State of Georgia for health information technology adoption and health information exchange.
Program Director, Office of Health Information Technology and Transparency (HITT), October 2008 September 2010, Atlanta, Georgia. Provided concept ideation, oversight and direction in design, development, and deployment of statewide initiatives such as Public Health Integration as well as Medicaid Modernization efforts. Led efforts that support the States strategic initiatives for the promotion and adoption of Health Information Technology (HIT) through the State of Georgia. Oversaw the development and implementation of projects and initiatives.
" Managed a diverse team of 80+ plus stakeholders to design a statewide portal based Health Information Exchange (HIE) via a Cloud-based solution.
" Managed Georgias first state-wide comprehensive health information transparency Web site (georgiahealthinfo.gov).
" Led a strategic initiative to design, develop and implement a web-based enterprise-wide certified Electronic Health Record (EHR) system in a SaaS environment.
" Worked directly with Executive Staff of the Department of Community Health on various strategic and tactical initiatives.
GEORGIA TECHNOLOGY AUTHORITY
Georgia Technology Authority provides project delivery and oversight to State agencies for IT implementation and procurement.
Executive Program Director, Program Management Services Office, May 2006 July 2008, Atlanta, Georgia. Mapped the vision for technology efforts. Led projects directed toward strategic business and other organizational objectives. Led on average of 5 (five) projects over a program valued at approximately $20,000,000.00. Built credibility, established rapport, and maintained communication with stakeholders at multiple levels, including those external to the organization. Provided monthly status report to Governors Office.
" Planned and implemented activities for web-based enterprise asset management solution and exceeded incremental benefits by seventeen-percent (17%).
" Worked with a virtual team of technologists, subject matter experts and implemented a portal based solution that covered five asset categories.
CONVERGYS
Convergys delivers customer solutions, backed by technology, business analytics and consulting services.
Senior Engagement Manager, Professional Services Group (PSG), May 2004 May 2006, Atlanta, Georgia. Directed web-based software development, client engagement services and solution implementations. Maintained the customers existing revenue spend and strategically up-sold additional products and services.
" Led the completion of seventy-three percent (73%) of all projects on-time and within eight -percent (8%) of original budget using iterative development process known as Agile.
" Completed implementation of portal-based software upgrades for Time Warner Cable on time and on budget.
" Conceived and developed a software configuration methodology that resulted in the reduction of configuration re-work by twenty-two percent (22%).
ONTARGET CONSULTING SERVICES, LLC
OnTarget Consulting Services, LLC is provides project and program management IT delivery services to government, health and telecom industries.
Director, Project Management Office, April 2002 May 2004, Atlanta, Georgia. Executed and maintained project and program management processes focused on quality, cost and risk management.
" Developed and managed detailed project plans and budgets for six (6) key clients as well as provided written monthly status reports.
" Increased the companys revenue base by at least ten-percent (10%) by securing new partners, consulting engagements and by delivering new projects.
" Proactively resolved customer issues resulting in thirteen-percent (13%) less problem inquiries over 24 months.
CAP GEMINI ERNST & YOUNG
Cap Gemini Ernst & Young is a global leader in consulting, technology outsourcing and local professional services.
Director, Telecom, Media and Networks, August 1999 April 2002, Atlanta, Georgia. Managed delivery engagements to ensure customer satisfaction and reference-ability. Provided project turn around expertise at the customer site with emphasis on regaining customer confidence and solution delivery. Assumed responsibility for project profit and loss for portfolio of ten (10) high-profile projects
" Met professional services revenue goal of $1M and profit quotas while managing regional P&L.
" Adopted Software Engineering Institute (SEI) Capability Maturity Model (CMM) and transitioned department from Level 1 to Level 3 (Equivalent to going from poor rating to exceptional)
" Exceeded revenue quota by twelve percent (12%).
" Implemented several customization of the web-based Portal billing solution while working for Cap Gemini Ernst & Young.
PINNACLE SOFTWARE SOLUTIONS
Pinnacle Software Solutions delivers IT solutions to integrate with existing business systems.
Senior Project Manager, Telecommunications Group, May 1999 - August 1999, Atlanta, Georgia. In a short-term project, performed business analysis to determine feasibility of a new Telecom Network Management Layer. Produced project status reports, managed the team and resolved day-to-day issues.
" Developed the business case with emphasis on Return on Investment (ROI) and reduced targeted pay back period by 1.5 years.
" Worked closely with client to ensure that requirements were realistic, measurable and achievable.
SCHLUMBERGER
Schlumberger, a global organization that provides gas and oil-related services..
Implementation Manager, Telecommunications Practice, November 1997 May 1999, Atlanta, Georgia. Led implementation teams in the installation of Customer Off-The Shelf (COTS) billing and Operational Support Systems products in the international telecom billing arena. Served as on-site manager for billing implementations for five (5) top-tier customers located in Brazil, Mexico and Columbia.
" Managed fifteen (15) technical resources during software customizations and upgrades and completed eighty-seven percent (87%) of projects on time and within budget.
" Directed software customization for customers in both the US and abroad while reducing defect by at least six-percent (6%).
PREVIOUS PROFESSIONAL EXPERIENCE
LOCKHEED MARTIN, Information Systems & Technology, Project Manager, Reported to Director of Program Management, August 1995 November 1997, Atlanta, Georgia
MCI TELECOMMUNICATIONS, Product Development, Product Development Manager, Reported to Director of Product Management, June 1993 August 1995, Atlanta, Georgia
CGI (formerly AMERICAN MANAGEMENT SYSTEMS), Solutions Implementation Group, Business Systems Consultant, Reported to Senior Manager of Consulting Services, May 1991 June 1993, Fairfax, Virginia
INFORMATION TECHNOLOGY QUALIFICATIONS
CERTIFICATIONS
Project Management Professional (PMP), (PMP #: 62058), Project Management Institute (PMI), Since February 2003
IT Infrastructure Library (ITIL) Foundation Certificate in IT Service Management (License #: 82951), EXIN, Since 2007
Program Management Professional (PgMP), Candidate, 2014
TEACHING EXPERIENCE
EMORY UNIVERSITY, EMORY CONTINUING EDUCATION (ECE) is recognized internationally for its outstanding liberal arts college, superb professional schools and one of the Southeast's leading health care systems. For more than 60 years, Emory Continuing Education (ECE) has served as the Universitys noncredit division, with more than 10,000 student enrollments each year from the metro-Atlanta community and beyond.
Project Management Instructor, September 2012 February 2014. Demonstrated mastery of Project Management content and excellent teaching skills in an environment that fosters personal interactions and student support. Assisted students in honing their communication skills through a combination of role playing and lecturing. Taught proper methodology in documenting scope, as well as development reliable estimates to successfully manage projects. Facilitated training and mentoring in the fields of project management, leadership and management with a focus on communications and team dynamics.
" Instructed courses such as Communications Tools & Techniques, Tools & Techniques to Effectively Manage Cost, Risk & Scope, Scheduling Tools & Techniques and Project Management Professional Certification Test Preparation.
" Taught from course material from approved curriculum and developed daily lesson plans to include instructional aids.
" Instructed students in preparing for Project Management Professional (PMP) examination through delivery of a robust curriculum of courses that provide complete coverage of all Project Management Body of Knowledge (PMBOK) content.
" Aided students in mastering the art of maximizing opportunities and minimizing the effect of threats to project completion.
" Participated in school retention initiatives by providing regular, accurate, and timely feedback to students and the school concerning academics and attendance.
" Maintained expertise in subject area and recommended improvements in curriculum design.
UNIVERSITY OF PHOENIX is a fully accredited institution of higher learning. University of Phoenix is USAs largest private university, offering undergraduate and graduate degree programs at more than 200 locations, as well as online in most countries around the world.
Faculty/Former Lead Faculty-Area Chair, College of Natural Science and College of Information Systems and Technology, January 2003 Present. Serve as Faculty for providing course instruction and student mentoring for the College of Natural Science and College of Information Systems and Technology. Former Area Chair for Information Systems and Technology discipline providing faculty assessment, mentoring, content interviews, faculty certification and training, consultation and student advisement.
" Instruct both graduate and undergraduate level courses in health care, information technology and business systems.
" Develop and provide students with approved University of Phoenix syllabus that follows template established by the local campus included the course objectives.
" Use appropriate technological options for online technologies and course-related software, including Websites, e-mail, and online discussions for preparing the course and making it accessible to students.
" Model effective oral and written communications that engage the students, provide clarity, and improve student learning.
" Set clear expectations for the course by publishing course terminal objectives, assignment/examinations dates, and weighted the distribution of various evaluation categories.
NOT FOR PROFIT / VOLUNTEER MANAGEMENT EXPERIENCE
CHEC PRO is a nonprofit organization operating in the Northwest section of Atlanta, GA. CHEC Pro provides programs and services to address the root issues plaguing many poor, underserved communities.
Chair of the Board, January 2013 Present. Serving as a member of the Board of Directors and as Chief Volunteer of the organization as well as partners with the Chief Executive Officer in achieving CHEC Pro, Inc.s mission. Providing leadership to the Board of Directors, who sets policy and to whom the Chief Executive is accountable. Chairing meetings of the Board after developing the agenda with the Chief Executive and encourages the Board's role in strategic planning.
" Appoints the chairpersons of committees, in consultation with other Board members and serves as ex officio as a member of committees and attends their meetings when invited.
" Facilitates discussions confronting the organization with the Chief Executive and helps to guide and to mediate Board actions with respect to organizational priorities and governance concerns.
" Chairs meetings of the Board after developing the agenda with the Chief Executive and encourages the Board's role in strategic planning.
" Reviews with the Chief Executive any issues of concern to the Board and monitors financial planning and financial reports.
" Plays a leading role in fundraising activities and formally evaluates the performance of the Chief Executive and informally evaluates the effectiveness of the Board members.
" Evaluates annually the performance of the organization in achieving its mission as well as performs other responsibilities assigned by the Board.
CARNEGIE MELLON UNIVERSITY (also known as Carnegie Mellon or simply CMU) is a private research university in Pittsburgh, Pennsylvania. In 2010, the Wall Street Journal ranked Carnegie Mellon 1st in computer science, 4th in finance, 7th in economics, 10th overall, and 21st in engineering according to job recruiters. Carnegie Mellon has seven colleges and independent schools: the Carnegie Institute of Technology (engineering), the College of Fine Arts, the College of Humanities and Social Sciences, the Mellon College of Science, the Tepper School of Business, the School of Computer Science, and the H. John Heinz III College.
President, Georgia Alumni Chapter, January 2008 December 2010. Functioned as the Chief Executive Officer of the Association. Called and presided over meetings of the Executive Committee, and general membership.
" Appointed with the concurrence of the Executive Committee representatives to other groups, committees and organizations, as needed.
" Formed committees, as needed.
" Directed and conducted business on behalf of the Association as the Chief Executive Officer;
" Served as the official representative of the Alumni Association to the university community.
PROJECT MANAGEMENT METHODOLOGIES / TECHNICAL SKILLS
Project Methodology: Project Management Body of Knowledge (PMBOK) and Agile
Software: Microsoft (Project 2013, MS Server, Excel, Access, Word and Power Point), Visio Technical, eClinical Works, Maximo Enterprise 6.0, SharePoint, and PeopleSoft Asset Management
Application Servers: IBM Websphere, WebMethods, J2EE and BEA Weblogic
Applications: Ruby on Rails, Drupal CMS, MySQL, Apache, DB2, Subversion, Trac
Languages: JAVA, C, C++, SQL, PeopleCode, JAVA and Visual C
Privacy/Security: HIPAA, CCHIT, SSL/HTTP; LDAP
HIT Standards: Health Level Seven (HL7), International Classification of Diseases Revision (ICD-9), Current Procedural Terminology 4th Edition (CPT-4), Logical Observation Identifiers Names and Codes (LOINC-1), and National Drug Code (NDC)
EDUCATION
Health Services Graduate Certificate for Management and Exchange Specialist, George Washington University, School of Public Health and Health Services, Expected 2014
Certificate in IT Project Management, Georgia Institute of Technology, College of Computing, 2003
Master of Science, Public Management and Policy, Concentration in Management of Information Technology, Carnegie Mellon University, The Heinz College, School of Public Policy and Management, 1991
Special Studies, Harvard University, John F. Kennedy School of Government, 1990
Bachelors of Arts in English and History Rutgers University, 1989
PROFESSIONAL AFFILIATIONS
Member, Project Management Institute (PMI)
Member, Health Information Management Systems Society (HIMSS)
Former President, Carnegie Mellon University Georgia Alumni Association, 2007- 2011
PUBLICATION
Review of the Health Information Technology Initiatives in Maryland and Georgia. International Journal of Social Health Information Management IJSHIM (Volume 4, Issue 9 December 2011).
Co-Authors: Dr. Maurice Dawson Jr. and Joshua Robinson
PROFESSIONAL SPEAKING ENGAGEMENTS
" Speaker, Transitioning to ICD-10 Codes, Health IT Exchange, 2012
" Speaker, Intellectbase International Consortium, Academic Conference, "Importance of Strategic & Operation Plans Under the State Cooperative Agreement," Atlanta, GA, 2011
" Speaker, "DCH ICD-10 Project Overview", Medical Care Advisory Committee (MCAC) Meeting, Atlanta, GA, 2011 http://web.dhr.state.ga.us/ph/MCAC05182011
" Panelist, "ICD-10, T-24 Months: Is Backward Planning an Answer?" Georgia Healthcare Trade Faire & Regional Conference, Atlanta, GA, 2011
" Speaker, Health Information Management Systems Society (HIMSS 2010), Georgia Health-e Connect: Lessons Learned from Georgias Medicaid HIE/EHR Project Atlanta, GA, 2010
" Speaker, Medical Association of Georgia (MAG), "American Recovery and Reinvestment Act, HITECH Act Overview" and Panel Participant "Discussion with EMR Leaders," Savannah, GA, 2009
" Keynote Speaker, Delta (Airlines) Technology Forum, The Standard for Program Management, 2008
" Speaker, The Standard for Program Management, Resources Global Professional, 2008
" Speaker, Program Management Proposal, Project Management Institutes Professional Development Day, 2007
" Co-Presented w/ IBM, Asset Management Strategy for the State of Georgia, MRO World, Orlando, Florida, 2006
" Speaker, Accounting Implications of Asset Management, Georgia State Finance Organization, Savannah, GA, 2006 |
