Entrepreneurial executive with over 20 years experience delivering innovative technology based products and services in multiple industries, leading teams of 10 to over 100, in companies ranging from $2M to over $10B.
A key contributor to $375 million annual revenue increase.
Spearheaded launch of value-added product that was major factor in gaining 1.3 million new customers for AOL.
Drove 33% revenue growth and turned 10% loss into 10% profit.
Transformed organization, increasing efficiency while dramatically strengthening customer-centric orientation.
Achieved $8 million annual profit increase for $7 billion multinational company.
Leveraged IT solutions to improve efficiency and streamline critical functions for $7 billion financial services firm.
Profit increases:
> $18 million by streamlining processes and slashing support costs.
> $12 million by launching new product line for mature business.
> $2.9 million by reducing processing time 90%.
Revenue and cost improvement:
> Attracted 800,000 new customers in <30 days, representing $24.6 million annual revenue. Improved retention.
> Delivered growth from 5,000 users per day to 90,000 users per day within 3 weeks of launch.
> Saved $10 million annually in operating costs through common customer systems across global operation.
Team Building skills:
> Met/exceeded prior year's employee satisfaction rate in 100% of categories; achieved best-in-class in 3 of 4 categories.
> Maintained 8% employee turnover for 4 years, dramatically outperforming industry-average, double-digit rates.
> Achieved 16 consecutive quarters of on-time/on-budget delivery while rolling out new IT systems.
PROFESSIONAL EXPERIENCE
FOR PROFIT, LLC., Ladera Ranch, Ca. 2002 – Present
A management consulting and technology services company.
Delivering innovation in collaboration with our clients, helping them become high-performance businesses.
Managing Director
• Currently, engaged by Nestle, Inc, to provide change-management services & collaborative computing infrastructure.
• Founded organization; Established alliances with DMA, Inc., nuVision Solutions, and Access International.
• Engaged by Chairman of $500 million hospital to develop new strategy for confronting nationwide nursing shortage.
$9 million in recruiting costs can be saved by new program.
• Engaged by Plyent, Inc. to help develop recovery strategy & renegotiate financing of this wireless tech. startup.
• Responding to forecast 1,000,000 nurse shortage in the U.S., co-developed innovative new model of the Human Capital Market for healthcare providers.
• Engaged by Matrix Learning, Inc. (Japan) to help build overall strategic and operational plan for launch of US subsidiary.
AMERICA ONLINE, INC., Dulles, Va. 2000 - 2001
World's largest Internet media company with 32 million members
Division Vice President - "You've Got Pictures"™
• Brought in by AOL to rescue one of their banner products.
• Delivered 1700% increase in daily service usage while reducing percentage who called customer service 75%.
• Reorganized, recruited key additions, and led team responsible for 1 of only 3 "main screen" applications.
• Led successful multi-national, multi-company team composed of 3 companies operating in 5 countries.
• Negotiated partnerships with Kodak, Sun, iPlanet, Sybase.
• Innovated the use of integrated Usability Testing & Extreme Programming methods to improve product delivery.
• Managed product management, user interface, engineering, usability, QA, deployment. $15 million budget/60staff (150indirect).
ECOMMERCE COMPANY dba SoCal Pickups, Inc., Anaheim, Ca. 1997 - 2000
International retail catalog and e-commerce company specializing in vintage automotive parts
Chief Executive Officer
• Part of investor group purchase of 25-year-old niche market catalog company that turned it around from $900K revenue/$90K loss to $1.2 million revenue/$120K profit in less than 2 years.
• Led development of design-on-the-fly, print-on-demand catalogue that reduced catalogue waste 100% and increased purchases per catalogue by 43%.
• Focused company on one-to-one marketing strategy in order to drive profit and customer satisfaction gains.
• Slashed order processing time 70%, improved inventory turns 300% and initiated print-on-demand catalog.
• Major Vendor/Partner Alliances negotiated: Ford Motor Co, McMullen/Argus Publishing, Design Intelligence.
AVCO FINANCIAL SERVICES, INC., Costa Mesa, Ca. 1971 - 1997
$7 billion global consumer finance company w/1500 branches providing loans, mortgages, & insurance; a division of TEXTRON, INC.
Vice President, Productivity Improvement U.S. Consumer Finance Division (96-97)
• Founded group & spearheaded reengineering efforts to improve profitability in face of rapidly consolidating industry.
• Delivered $12 million in additional profit by co-sponsoring startup of new private-label credit card business.
Vice President, Core Technology Transfer Group International Operations (95-96)
• Developed technology solutions for global operations with 450 branches in 6 countries.
• Reduced costs by 15% & increased profit by 22% by developing and installing automated underwriting system.
Vice President, U.S. Field Systems / AVP, Branch Operating Systems U.S. Consumer Fin.Div (84-94)
• Authored, sold, developed and Implemented industry leading $40 million CRM system.
• Set industry benchmarks for cost performance with new branch automation program.
• Innovated the use of Agile Systems Development with JAD & RAD methods, along with OO development.
• Accelerated rollout by 50% & reduced implementation costs by $2 million by pioneering integrated Usability testing.
• Propelled 500% sales growth with industry-first POS-based automated underwriting system.
• Cut monthly closing cycle by 50% when assigned by Chairman of the Board to lead reengineering effort with Australian subsidiary.
• Managed internal marketing, training, product management, UI, engineering, QA, distributed operations, call cntr,104 staff. (indirect 175).
Education
Center for Creative Leadership, Leadership Development Program •
Indiana University, Executive Program
Stanford University, Advanced Management College
UCLA, BA, Economics
Boards
Matrix Learning, Inc, Advisory Board • PanPacSoft, Inc, Advisor • Plyent, Inc., 2000-01
Affiliations
Project Management Institute, Member, PMP candidate Mission Hospital, CEO Council, Member
Product Development Management Assoc., Member Southern California Software Council
TechBiz Connection, member, Marketing Committee Tech Coast Venture Net
UCLA, Freshman Scholarship Committee, District Chair UC Irvine, Graduate School of Business, Mentor |
