EXECUTIVE - PROGRAM / PRODUCT MANAGEMENT
Senior Executive with more than 10 years success in Project Governance and Product Management. Comprehensive experience in all aspects of project and product management, including strategic planning, cost/benefit analysis, team leadership, staff direction and process improvement.
* Practiced in new business development, contract negotiations, competitive analysis, and IT strategy, as well as managing consulting engagements.
* Strong analytical skills coupled with an ability to drive efficiency and technology performance improvements that increase productivity and reduce costs.
* Highly adaptable, creative and innovative, with exceptional strategic, conceptual, and execution skills. Confident, quick thinking, perceptive, personable, and energetic.
EXPERIENCE
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Major Financial Services Organization, Southeast, US - 1996-Present
DIRECTOR - MIDRANGE PRODUCTS
(6/01-PRESENT)
Collaborate with senior staff in developing and executing global program office(projects portfolio) and operational strategies for this leading provider of financial services, including bank card, private label card and loan services to financial institutions. Orchestrate all aspects of operational functions for the processing systems in centers located around the world. In charge of a multiple product suite, which includes: loan processing systems, bankcard processing systems, and transaction interface systems. Oversee installation and implementation of services and systems at client sites and processing centers.
Direct a staff of 6 direct reports and 45+ associates charged with application development and product production support, as well as program management office (project portfolio).
Hold key position on the organization's Leadership Committee providing high-level project advisory counsel to the Program Management Office leaders, Project Managers and Project Team Leaders, as well as regular status reports and presentations to the C-level management team.
* Slashed more than $3M annually in resource, vendor, and equipment costs by initiating and executing consolidation of multiple support groups into single support center.
* Cut $50K in monthly operating costs and service level fees within 1st 6 months of implementation of operational strategies that maintained system integrity in the processing centers.
* Obtained $250K savings in a single year through developing and executing process management plans that reduced work/resource redundancy and costs in processing centers.
* Successfully manage Program Management Office (Projects Portfolio) averaging 10 concurrent projects with budgets ranging from $1M to $6M.
ASSISTANT VICE PRESIDENT - BUSINESS SERVICES/PROGRAM MANAGEMENT
(9/96-6/01)
Directed international team of 20 Project Managers and Business Analysts charged with providing a high-level of support in collaboration with the sales force in marketing credit and debit card processing product licenses; total revenues were $1M-$3M.
Instrumental in defining strategic assessment of product growth potential, and establishing business objectives. Fully in charge of client account management and retention, as well as project budget of $2.5M for maintenance and service revenue. Handled contract negotiations, relationship and partnership building, and performed P&L analysis.
Managed project portfolio, including implementations, regulatory compliance, and customer enhancements while managing service levels.
* Orchestrated product implementations in 15 countries, as well as version releases on schedule and within budget ranges of $100K-$2M.
* Decreased costs 30% and schedule over runs 70% by instituting Project Management methodologies.
* Maintained 4 consecutive years of managing and delivering projects under established budgets while volume of services and maintenance revenue increased.
Large Transaction Processing Company, Atlanta, GA - 1987-1996
DEBIT CARD RELATIONSHIP MANAGER
(4/92-9/96)
In charge of business development, contract negotiations, sales support, service agreements, and budgets related to corporate relationship management with regional and national debit card associations for the Gateway Services Division. Managed the project portfolio of all debit card network projects.
* Contributed to achieving #1 ranking in processing transaction volume in 1996.
* Directed implementation of more than 20 direct debit card network connections.
* Represented organization on several operating committees including, Maestro Operations Committee, Money Access Services Committee, and Interlink Operations Committee.
*Served as organization Chairperson for several user committees, including Petroleum Debit Committee, Supermarket Debit/EBT Committee and Client Debit Operations Committee.
* Managed the consolidation of multiple data center network connections into a single gateway services data center environment.
ACCOUNT EXECUTIVE - DEBIT and CREDIT CARD NETWORKS
(5/87-4/92)
Managed relationships with the Top 10 clients regarding all debit and credit card network issues. Directed and coordinated product initiatives and projects, including new interfaces and required regulatory changes and system enhancements.
* Instrumental in the development of key compliance releases, and project management responsibility for implementation of all network interfaces and debit & credit network related initiatives.
* Conceived and executed institution of initial charter and action plans for the Performance Management Team.
EDUCATION & CERTIFICATIONS
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PENNSYLVANIA STATE UNIVERSITY, State College, PA
PROGRAMMING SYSTEMS INSTITUTE, Philadelphia, PA |
