Montgomery Yurchison
111 N. Pine Ave, Albany, New York 12203-1735
(518) 482-9998 (home), (518), (518) 421-9652 (Cell),
Email: MYurchis@Nycap.rr.com
SUMMARY
• Enthusiastic IT Leader committed to success. Possess a well balanced blend of administrative, managerial, organization, budgetary, technical, and communication skills.
• 15+ years as a senior manager managing a staff of 40+ technical professionals and associated management that were geographically dispersed. Budgetary responsibility of $20M+ which includes managing the staffing, discretionary and non discretionary expenses as well as procurement of new technologies.
• Excellent at the negotiation of hardware and system software agreements.
• Diverse IT background which includes senior management, systems management, project management, systems architecture, performance management, systems programming, field engineering services (hardware and software), and account management.
• Proven self motivated leader whose strengths are in developing and implementing strategies, building relationships and teams, and rationalizing my strategies to the needs of the business.
• A decisive leader with a management style that prefers leading through collaboration.
• Adaptable, quickly masters’ new business and technical environments. Quickly understands, adapts, fosters and initiates change in an continually evolving environment.
• Client focused, strives to understand the clients’ needs and acts as an enabler to meet those needs.
• Strong advocate of the need to continually evolve through a culture of continuous improvement..
• Advocate for the use of the Agile Project management methodologies
• Ability to see the "big picture", visualize the desired end state, assess current state, identify gaps between current state and desired end state, and build the road map to attain the desired state.
• Successfully motivated teams to build solutions according to the road map to reach the desired vision. My career has provided me opportunities to successfully initiate and lead initiatives from conception through completion.
• Experienced at managing and leading IT Infrastructure support activities in the support of many large transformational business application project (i.e. Call Center, Seibel CRM, Internet Banking, National Banking, 24 X 7 Banking, Facets Upgrade) deployments from inception through production
• Participated, as a senior manager, in the molding of an IT organization as it grew and matured to support the transition of a regional Corporation with $2 billion dollars in assets to a national organization with nearly $100 billion dollars in assets.
• Extensive skills in managing individuals, leading cross functional teams and interacting with peers and/or senior management that are geographically dispersed.
• Experience as a Senior Information Technology Manager in two highly regulated industries, the financial industry and the healthcare industry.
SELECTED CAREER ACCOMPLISHMENTS
• Leading the efforts to identify, design and implement the all the security, systems management and operational procedures necessary for the New York State Department of Health MISCNY Data Center to go live.
• Leading the efforts to complete the build out of the facilities, and infrastructure to support the newly built New York State Department of Health MISCNY Data Center
• Led the infrastructure efforts (proposal through production implementation) to accommodate the upgrade of CDPHP’s Core Application (Trizetto Facets). This includes:
o The implementation of requisite technology upgrades (Windows Server 2003 to 2008, Oracle 10G to 11G, Office 2003 to Office 2007, Windows/XP to Windows7, SQL2005 to SQL2008 and IE6 to IE8 and WebSphere 6 to WebSphere 7),
o The application development environment migration path from development to production
o Production application deployment methodology.
o Forecasting capacity requirements
o Managing to efforts for the selection and procurement of new hardware to meet the forecasted capacity needs.
• Virtualized nearly 85% of CDPHP’s Wintel physical servers into the CDPHP Utility Computing Environment.
• Set the foundational policies, practices and technologies for the establishment and running of an Enterprise Operation Center at CDPHP.
• Restructured CDPHP’s Wintel Cloud environment utilizing VMware vSphere 4, IBM Blade Centers, CISCO Converged IO, Windows and SAN technologies to accommodate the CDPHP’s continued need for Wintel Server Growth.
• Instilling, fostering and enabling the cultural changes in the CDPHP Technology organization that is necessary to effectively successfully implement Enterprise Systems management disciplines such as Change, Incident, Problem, Capacity, Performance, Event and Project Management.
• Successfully implemented a Patching Strategy at CDPHP for Wintel, Unix, Oracle, MS/SAL, WebSphere and Desktop systems to maintain currency and reduce security exposures.
• Successfully executed my vision and roadmap that transformed the Key Bank’s basic Event Management System to a system that provided Business Services Management Functionality for the Enterprise utilizing the IBM Tivoli ITM, NetCool, ITCAM, TADDM and TBSM family of products along with integration to Alarmpoint and HP Service Center.
• Significant contributor in creating and executing the strategy to successfully transform Key Banks Mainframe Operations Center into the Enterprise Operations Center supporting Distributed and Mainframe Technologies.
• Led the initiative to transform the KeyBank’s Enterprise Technology Organization (ETO) engagement process to accommodate the Agile Project Management Methodologies.
• Successfully initiated, architected and managed the execution of all of Key Bank’s infrastructure and application efforts for the full implementation and continued exploitation of the mainframe clustering technologies, Parallel Sysplex.
• Successfully architected and managed all the budgetary, organizational and technology mainframe infrastructure initiatives to provide a common systems platform in support the new (multiple data centers) enterprise that resulted from the merger for the Key Bank and Society Banks.
• Led Key Bank’s Information Technology Quality Improvement Program for Enterprise Technology Operations (ETO) Organization which spanned across all the mainframe, distributed, telecommunication, database and operational disciplines. This Program provided the platform, structure and the metrics for ETO to continuously improve and measure the implementation of projects and changes as well as the reduce incidents and problems.
• Managed and led the efforts to develop and implement a Catalog of Services for Key Banks’ Enterprise Technology Operations (ETO) organization to facilitate the Technology and Operational organizations ability to support the implementation of the Agile Project Management Methodology.
• Rescued the troubled implementation of Siebel Customer Relationship Management System for Key Bank’s Client Experience Program by leading an effort to identify and resolve performance and capacity related issues.
• Managed and architected multiple Data Center Opening and Consolidations during my tenure at Key Bank
• Initiated a program, while employed at IBM, to proactively sure up IBM’s tape storage hardware at the New York Telephone Company which allowed IBM to maintain its foot hold with their tape storage products at New York Telephone Company.
• Initiated and led the efforts at Sam Ash Music Stores to bring in, evaluate and market Professional Audio Equipment.
EXPERIENCE
CMA Consulting Services, Albany, NY Dec, 2010 – Present
CMA is a certified woman-owned business with corporate headquarters in Latham New York. CMA provides information technology services to public and private sectors.. CMA is a leading developer and supplier of information technology systems and services. CMA has a proven track record of successfully leading and managing large government automation projects, particularly State government and Public Health.
Infrastructure Manager, New York State Department of Health MISCNY Data Center (December 2010 to Present)
This is an executive leadership role as an Infrastructure Manager providing systems engineering and operational direction to the New York State’s Department of Health’s (NYSDOH) Medicaid Information Systems Center New York (MISCNY) Data Center. My responsibilities include the engineering, deployment of the informational technology infrastructure and staffing, administering the operations of the MISCNY data center. CMA was awarded the contract to design, develop and implement a new Medicaid Data Warehouse (MDW) in September, 2010. In addition to proving the MDW, CMA was also awarded the contract to build a new MISCNY Data Center, design, procure and implement the hardware/software to support the MDW and manage the daily operations of the data center. I was specifically hired to provide the direction and leadership to complete the build out of the infrastructure to support the MISCNY Data Center and to put establish the security and system management policies, procedures, products and staffing necessary for the data center to go operational in June, 2011.
CDPHP, Albany, NY Sept, 2009 - Dec, 2010
Capital District Physician Health Plan (CDPHP) is a not-for-profit individual practice association (IPA) model health maintenance organization (HMO). It is physician-guided health benefits provider that offers a variety of commercial and government-sponsored plans. It serves nearly 400,000 people in counties throughout North East New York and Vermont.
Manager of Systems Engineering and Provisioning (Sept, 2009 to Dec, 2010)
This is a leadership role within the Information Technology organization. My responsibilities include the management of the organization responsible for the engineering and deployment of hardware and software information systems technologies. The scope of these technologies include AIX, VMWare, Windows Server, Active Directory, Sharepoint, Exchange, MS/SQL, Oracle, WebSphere, .Net Applications, IBM SVC, 8100 & EMC NS480 storage systems, CISCO Networks (FCoE), voice, desktop, the Tivoli Systems management and Network Management systems. My responsibilities also include the installation and patch support of the core business application from FACETS from Trizetto and its ancillary supporting applications
KEY BANK, Albany, NY Oct, 1985– Sept, 2009
Key Bank is a subsidiary of KeyCorp. KeyCorp is a financial services company with assets of approximately $98 billion, KeyCorp employs approximately 17,500 people, operates 3 Call Centers with 24X7X52 availability and maintains 1,000 Key Centers distributed across 14 states. The Key Bank IT environment spans across two data centers and it consists of a mix of distributed platforms (3,000 servers) and a z/OS Mainframe Parallel Sysplex (9,400 MIPS) that support over 900 applications.
VP, Manager of Enterprise Event Management, Online Systems & CMDB (2001 – 2009)
Manage the organization, teams, strategies, budgets, schedules and quality for the implementations of the architectures, integrations, installations, customizations, and ongoing support that includes the design through deployment of client solutions for the Enterprise Event Management, Business Service Management, z/OS Automation, z/OS CICS Transaction Server and Enterprise MQ Environments for the Key Bank.
z/OS Computing Architect & Parallel Sysplex Engagement Manager (1998 – 2001)
I was responsible for leading and managing all aspects of Key Bank’s Parallel Sysplex initiatives from proposal through production deployments. (Parallel Sysplex is an enablement within the mainframe technologies that allows mainframe real time transactional systems and batch to participate in a shared cluster to provide eater resiliency and availability). I took this initiative from initiation of the business case through deployment. The scope of this effort included enabling hardware configurations, operating systems, real time transactional processing systems, database systems, the network and the business applications for the deployment of this technology.
Senior Manager, Systems Software Support (1991 – 1998)
A leadership role that allowed me to develop, manage and lead all aspects of the mainframe software disciplines to provide the growth and capabilities required of the mainframe IT infrastructure to facilitate Key Bank’s growth from a corporation managing $5 billion in assets to a corporation managing $77 billion in assets. I had responsibilities for the mainframe operating systems, transactional systems, network systems, storage management, database systems, network systems, email systems and image storage management systems. These disciplines included architecture and configuration, installation, maintenance, configuration, customization, diagnosis, repair and root cause resolution. I had responsibility for personnel administration for 30+ staff that was distributed across multiple sites, administering a $15+ million budget, and tracking and monitoring department's performance, ensuring compliance with corporate policies and continuous improvement initiatives.
Department Manager, Host Systems Software (1989 - 1991)
Hands-on technical manager responsible for the support of the Operating Systems, Storage Management, CICS and DB2 production systems.
Unit Manager, Operating Systems (1987 - 1989)
Hands-on technical and supervisory responsibilities for Operating Systems and Storage Management.
Lead Systems Programmer, Operating Systems (1985-1987)
Supported the Operating Systems, MVS & VM and associated Program Products.
IBM CORPORATION, Queens, NY and Kingston, NY Nov, 1978 - Oct, 1985
Associate Engineer (1984-1985)
Associate Engineer for the Software Manufacturing Division of IBM responsible for planning the configuration and coordinating the installation recently developed hardware for installation into the “Model Installation”. The “Model Installation” was the installation of the recent and next release of the “CBIPO” (Custom Built Installation Programming Option) package of the IBM MVS Operating System with all its associated software program products in complex a multi system environment. I was responsible in assisting in the development of the validation plans for the new hardware and providing diagnostic and resolution activities when incompatibilities were encountered. Other responsibilities included the installation, maintenance and configuration of the VM Operating Systems and associated guest machines configurations to support the development and build of different CBIPO configurations. One of my more significant contributions to the organization was providing the Software Manufacturing CBIPO development organization an understanding the IBM’s customers prospective of the use and needs of the IBM Software Products and the packaging of these products.
Programming Support Representative (1982 - 1984)
Programming Support Representative, supporting the IBM MVS operating system and all the associated software MVS program products in IBM’s Field Support Organization, I was responsible for fostering a strong customer relationship to achieve and maintain a high level of customer satisfaction regarding the service’s IBM provided to their customer in support of their products. My territory consisted of all the accounts within the branch office that had MVS Operating System installations. The branch office’s coverage consisted of 4 of the 5 boroughs of within New York City. My account management responsibilities included a regular communications with my customer as well the assisting my customers with the configuration, installation and maintenance planning for the IBM MVS Operating System and associated software programming products. These responsibilities also included the diagnosing, identification and recommendation of fixes for resolving IBM code defects and/or incorrectly deployed IBM software product implementations.
Customer Engineer (1978 - 1982)
IBM Customer Engineer, supporting large mainframe systems in IBM’s Field Support Organization, I was responsible for fostering a strong customer relationship to achieve and maintain a high level of customer satisfaction regarding the service’s IBM provided to their customer in support of their products My territory consisted of Large Scale Mainframe System Installations that were dispersed across 3 of the 5 boroughs of New York City. My account management responsibilities included a regular communications with my customer as well the configuration planning, installation, maintenance, diagnostics and reparation of all IBM hardware.
BELL LABORATORIES, Whippany, NJ May, 1977 - Nov, 1978
Technical Associate
Associate Engineer working on the development of Telephony Signaling Hardware in Whippany, New Jersey. I was responsible for assisting the engineering team in the design, testing and documentation of Large Scale Integrated Circuitry. I was instrumental to my lead engineer being granted a patent for a servo feedback circuit which was based off of new technology concepts that I brought to the team.
SAM ASH MUSIC, Hempstead, NY Sept, 1973 - Sept, 1975
Sales
I was hired at Sam Ash Music Stores to leverage my experience in doing live professional sound engineering for local bands to develop Sam Ash’s presence in the Professional Sound space. I had recommended evaluated and marketed professional sound equipment for them. They provided me the opportunity to convert their outlet store into a professional sound showroom. During my tenure with Sam Ash I was consistently one of their top sales representatives and had assisted them in making significant inroads into the professional sound market. I designed configured and marketed professional sound systems for purchase and for rentals. My responsibilities also included the day to day management of their outlet store where I marketed used, slightly defective guitars, pianos, drums, wind instruments and amplifiers.
EDUCATION
QUEENSBOROUGH COMMUNITY COLLEGE, Queens, NY
Electrical Engineering, 1975 - 1977 (3.9 GPA)
MANHATTAN COLLEGE, Riverdale, NY
Studies in Psychology, 1970- 1973 |
