CIO / CTO / Senior Information Technology Executive
Demonstrated ability to use technology to solve business problems and deliver bottom-line results. At home discussing corporate strategy with the Board and e-commerce architecture with the technical team. Success managing all aspects of Information Technology: systems development, operations, networks, strategic planning, outsourcing, selling, consulting. In-depth technical knowledge: e-commerce, wireless networking, internet security, customer relationship management, call centers, thin-client computing, storage networks, data warehousing. Experience delivering large-scale, mission-critical mainframe and internet transaction-processing systems. Proven ability to sell concepts and products internally and externally. Re-engineered Information Technology groups to provide better service at lower cost. Managed and provided technology support for corporate re-engineering efforts. Comfortable managing rapid growth and situations requiring rapid changes in business strategy and technology.
Named one of the "Premier 100 IT Leaders for 2001" by Computerworld magazine
Bank United - Houston, Texas March 1998 - June 2001
Bank United, the largest Texas-based financial institution, has 1 million accounts and $19 billion in assets, services $35 billion in mortgage loans, and is the 3rd-largest SBA lender in the US. Forbes magazine rated Bank United one of the 400 best companies (and 23 best banks) in the US. Bank United was acquired by Washington Mutual Savings early in 2001.
Chief Information Officer (Executive Vice President)
Reported to CEO. Member of 5 person Executive Committee which increased market capitalization $1 Billion in 3 years. Set technology policies and established technology plans. Managed systems development and integration; mainframe & distributed systems, PCs, network operations and support; information security, disaster planning, outsourcing. Bank-wide responsibility for project planning and management, business continuity. Responsible for diverse systems at hundreds of locations.
Developed and implemented plan to reorganize demoralized, ineffective Information Technology group. Hired key managers; developed tactical and strategic plans and budgets; rebuilt relationships with business managers at all levels; developed and successfully executed comprehensive Y2K plan. Dramatically improved client satisfaction and business alignment by assigning senior technology managers to Client Support Management roles, establishing standard-cost-based billing systems, and negotiating service-level agreements.
Formulated comprehensive Business-to-Consumer and Business-to-Business electronic commerce strategy involving Internet and Intranet web sites, wireless web access, evolution of call centers into multi-channel customer interaction centers. Coined the term "Channel Congruence" to describe melding of traditional delivery channels with Internet, e-mail, call center channels. Developed budget and staffing model; sold concept to senior management, Board of Directors, and financial analysts; designed architecture. Partnered with over a dozen leading technology firms to deliver results within six months of initial concept. Rated "Best Internet Strategy" among peer institutions by Morgan Stanley.
Successfully re-engineered technology infrastructure to support 18 months of radical growth: 100% branch growth (50% growth in just 10 weeks), 50% overall staff growth, 3 bank acquisitions and numerous acquisitions in other business lines, entry into several completely new business lines and geographies, relocation of 1,000 employees into new facilities. Deployed first biometric (iris-scanning) ATM in the US and thereby garnered over $8 million in free publicity for the Bank.
Michigan National Bank - Lansing, Michigan October 1992 - March 1998
Michigan National, a subsidiary of US$180 billion National Australia Bank, is an innovative $13 billion commercial bank. First bank in the US with image statements, remote check image capture; founding member of Integrion Internet banking and Mondex USA smart-card ventures. Call center handles 12 million calls per year.
Chief Technology Officer & Director of Information Technology (Senior Vice President)
Reported to Head of Bank Operations (Michigan) and General Manager-Technology (Melbourne). Established technology policies and plans. Managed systems development and integration; computer and network operations and support, etc. Member of worldwide technology steering committee that oversaw US$500 million annual technology expenditure.
Part of small senior executive team that lead corporate re-engineering effort. Over 1,000 projects completed, resulting in an $85 million saving. Managed over 400 automation projects identified by re-engineering effort, resulting in a $26 million saving. Re-engineered technology function to reduce headcount 24% and expenses $4.5 million without reducing service.
Lead global team in selection of worldwide internet banking technology platform. Guided development of layered, standards-based architecture for delivering existing and new products using Internet and traditional channels. Managed development and deployment of e-commerce infrastructure and applications for US and Asia.
Planned and implemented Internet/Intranet, client/server, e-mail, groupware, image, workflow strategy for 5,000 users. Migrated users from disparate e-mail systems to Lotus Notes. Lead 'Global Center of Excellence' for Notes that supported over 25,000 users worldwide.
Implemented customer/product/channel profitability measurement system using Oracle Financials that provided new insights into optimum product mix and customer management. Used resulting 420GB/year data warehouse as basis for customer relationship management and sales-force automation strategies.
Managed technology component of Y2K effort and provided project management for entire $27 million program, that encompassed nearly 100,000 individual tasks. Project on schedule, on budget. Used Y2K investment to replace dozens of older systems with modern technology, thereby improving competitive position, reducing ongoing technology maintenance costs, and allowing new products to be deployed faster.
Designed, lead development of, and championed use of Intranet-based strategic planning knowledge management system that dramatically reduced planning effort and cycle time while improving quality of plan. This system became the basis for Bank's global strategic planning system.
Data-Link Systems - South Bend, Indiana May 1990 - June 1992
Data-Link Systems, then a subsidiary of Mellon Bank, developed and sold mainframe and PC software and operated a computer service bureau. Data-Link had over 120 customers, including many of the nation's largest financial services firms.
Director of Products & Operations (Vice President)
Reported to the President and managed all aspects of software development and service-bureau delivery: architecture, design and development, quality assurance, documentation, telecommunications, training and support, operations, facilities.
Developed strategic product and technology plan for rescuing firm from 4-year decline in sales and profitability. Organized demoralized technicians into a productive team. Recruited and trained 60 new employees.
Re-engineered development process to dramatically improve developer productivity and product quality. Introduced formal development methodology, quality assurance process, CASE and re-engineering tools.
Merged separate PC and mainframe product groups to enhance synergy and prepare for new technology including client/server computing and distributed databases.
In the absence of a Sales/Marketing executive for 16 months, split sales function with CEO. Rewrote standard contracts, re-priced product line and helped CEO close $1.2 million/year in new business.
Murray Financial Corporation - Dallas, Texas November 1981 - May 1990
Murray was a $5 billion financial-services company with thrift, mortgage, real estate and insurance operations. During nine years there I rose through technology management to head several corporate functions, including Information Technology, Human Resources, and Administration.
Director of Human Resources & Information Technology (Senior Vice President)
Reported to the Chief Operating Officer and managed corporate Information Technology (including call center, deposit operations, item processing, facilities, purchasing) and Human Resources functions.
Introduced Section 125 plan, job-posting system. Re-wrote personnel policy manual, employee handbook.
Reduced costs 40% and improved service by combining redundant networks and downsizing mainframe applications.
Implemented programmer and end-user productivity tools and organized Help Desk. Reduced backlog 50% while dramatically improving quality and customer satisfaction.
Developed cost accounting, capacity planning and charge-back (billing) systems.
Axios, Incorporated - New York, New York November 1979 - November 1981
Axios provided technology consulting and developed software. As a Consulting Account Manager I managed or participated in consulting engagements at Citibank, Citicorp, Morgan Stanley, Long Island Lighting and helped design, develop, support and market several software packages.
Bleyer Industries - Boston, Massachusetts May 1972 - October 1979
Bleyer was a manufacturer. Joined as Manufacturing Systems Analyst. Ultimately promoted to Director, Manufacturing Systems Engineering, in which position I was responsible for manufacturing systems at 5 plants.
Education & Professional Certifications
BS, Business Administration and Computer Science, Boston University (summa cum laude)
MS, Management Science (Information Technology concentration), University of Texas
Delivering Information Services, Harvard Business School
Certified Computing Professional (specialties: Management; Procedural, Systems and Business Programming)
Named one of Computerworld's Premier 100 IT Leaders for 2001
Columnist, MIS Week (3 years)
Contributing Analyst, Datapro Reports (2 years)
Columnist, PC Letter (3 years)
Presented "Project Management on Internet Time" at the Project Leadership Conferences in Paris (November '99) and San Francisco (June '00) (highest-rated non-professional speaker at both Conferences)
"Financial Services on the Internet" panelist at Pacific Crest Securities "e-Commerce '99" forum
"Web-Based Customer Service" panelist at Securities Industry Association "Internet Update 2001 Conference"
Trade Group Activities
Member, Digital Insight Customer Advisory Board (internet banking vendor)
Member, Aspect Communications Customer Advisory Board (customer relationship management systems vendor)
Member, Alltel User's Group ("ACTION") Board of Directors (banking/mortgage systems vendor)