OBJECTIVE
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To obtain a position that enables me to apply my combined business and information technology experience toward strategic business and IT issues.
PROFESSIONAL PROFILE
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BUSINESS MANAGEMENT AND INFORMATION TECHNOLOGY PROFESSIONAL
Highly accomplished professional with proven success in key business management positions. Distinguished career path with steady progression of roles and responsibilities. Three recent business and information technology degrees, graduating first in class for each with top academic awards and honors.
* Effective leader and team member
* Able to communicate and coordinate effectively with people at all levels of an organization
* Effective project manager with ability to manage multiple projects simultaneously
* Effective business analyst with ability to research, analyze, and interpret
* Experienced at finding solutions for internal and external customers
EDUCATION
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CALIFORNIA STATE UNIVERSITY, SACRAMENTO - Sacramento, CA
Master of Science in Business Administration, MIS (May 2005)
* Practicum: "IT Metrics Best Practices: An Implementation Proposal"
* Mentors: Steve Scott, CIO & Vice President of Information Technology, Vision Service Plan
Bill Kelly, IT Director, Vision Service Plan
* Degree Emphasis: Leadership, Organizational Development, Business Management, IT Strategy, Business-IT Alignment, System Development (SDLC)
UTAH VALLEY STATE COLLEGE - Orem, UT
Bachelor of Science, Information Technology (August 2003)
Associate in Science, Information Technology, Administrative Information Management (April 2002)
ACADEMIC DISTINCTIONS
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Valedictorian * Presidential Scholar * Exemplary Scholar * 4.0 GPA * Summa Cum Laude * High Honors * Dean's List * Commencement Speaker * 750 on GMAT exam (top 1% worldwide) * Wall Street Journal Award * Outstanding Graduate Student Award * Student Government Business Committee
EXPERIENCE
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INTEL (March, 2006 - Present) contract employee - Folsom, CA
Company Focus: Manufacturer of Computer Processors, Memory, and Chipsets
Project Manager
* Part of a two-member team tasked with coordinating the development and implementation of a web-enabled product database to support Intel’s platform initiatives on behalf of Intel’s global sales teams
* Engaged with development and administrative resources in England, Russia, China, Taiwan, and Brazil
* Conducted research and interviews, identified requirements and test cases, developed process flows and project documentation, provided training, researched data reliability, evaluated data transformation options and inter-system compatibility, created SQL data pulls, engaged in internal marketing, and acted as a liaison between developers and stakeholders
VISION SERVICE PLAN (VSP) (2005 - March, 2006) contract employee - Sacramento, CA
Company Focus: Vision Care, Healthcare, Insurance Services
Business Analyst, Project Manager, and Graduate Intern
* Part of a three-member team that developed and implemented a division-wide metrics program to trend the organization’s effectiveness at creating, delivering, and supporting IT systems and services
* Performed project scheduling, estimated time and resources, conducted interviews, proposed solutions, designed reports, conducted training, created project documentation, and presented reports to IT Directors and the Vice President of Information Technology
* Delivered each phase of the metrics project ahead of schedule and under budget. We were told that we had raised the bar at VSP for clear and meaningful reporting.
* Researched business continuity and disaster recovery services and solutions
* Project manager for a variety of hardware and software technology acquisition projects
CALIFORNIA STATE UNIVERSITY, SACRAMENTO (2005) - Sacramento, CA
Teaching Associate, College of Business Administration, MIS Department
* Taught classes covering microcomputer hardware, Windows XP, Word, Excel, and PowerPoint
* Was rated by students as one of the top graduate student instructors despite it being my first semester as an instructor
** The gap between my more recent work and my last position at Franklin Covey occurred when I resigned from Franklin Covey in order to return to school full time.
FRANKLIN COVEY PERSONAL COACHING (1986-2000) - Salt Lake City, UT
Company Focus: Corporate Training, Management Training, Time Management Training
Lead Manager (A blend of project manager, business analyst, database manager, and operations manager) (1993-2000)
* Helped the organization understand its marketing effectiveness and key revenue generators by developing reporting systems and marketing metrics
* Balanced the objectives of multiple departments for product launches by evaluating stakeholder objectives, selecting appropriate internal and external resources, identifying risks, and maintaining regular communication
* At the request of the CEO, assumed responsibility for managing and negotiating contracts for production of coaching products, reducing product costs by approximately 40%
* Managed and maintained the marketing database consisting of more than three million customer records
* Designed a marketing campaign that increased the coaching division's revenue by approximately 6% or $1.5 million per year
* Managed mail services team that produced 2,500,000 pieces of mail and 15,000 packages annually
* Enhanced shipping speed, reduced errors, and saved hundreds of hours in annual departmental work by designing a data translation system to convert data between sales and shipping systems
Customer Service Manager (1989-1993)
* At the request of the CEO, became Customer Service Manager to address issues of refund levels, training, and staff morale
* Improved morale, enhanced departmental skills, and reduced refunds by over 50%, saving $1.5 million annually
* Rewrote client service agreements and customer service policies to add clarity and remove ambiguity
* Analyzed and reported on refund drivers and trends for the CEO and VPs
Personal Coach (1988-1989)
* Provided individual instruction to customers for extended six-month training programs and achieved the highest customer satisfaction level among coaching staff
Writer / Editor (1987-1988)
* Wrote customer case studies documenting effectiveness of training methodology and edited and contributed to company manuals, workbooks, and newsletters
Sales Representative (1986-1987)
* Sold long-term training programs and attained highest close percentage among sales staff
BUSINESS SKILLS
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Project Management, Business Analysis, Metrics Planning and Implementation, Kouzes and Posner Leadership Model, Internal and External Customer Relationship Management, Team Building, Training, Research and Analysis, Report Design, Clear and Concise Writing, 7-Habits of Highly Effective People, TimeQuest Time Management
TECHNICAL SKILLS
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MS Project, MS Visio, Test Plans, Workflows, Use Cases, Oracle SQL Plus, Oracle Discoverer, Teradata SQL Assistant, FoxPro, SQL, SDLC, UML, C++, Visual Basic, JAVA, HTML, Linux, MS Office (Excel, Word, Outlook, Access, PowerPoint)
AFFILIATIONS
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Phi Kappa Phi Honor Society, Phi Theta Kappa Honor Society, Beta Gamma Sigma Honor Society
REFERENCES
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Gladly provided upon request |
