Operations Leader with a passion for business re-engineer. Successful track record of leading organizations at highly regarded companies such as Honeywell and First Data Corporation. Extensive background in improvement methodologies Including Total Quality, Lean, Six Sigma, and Change Management. |
PROFESSIONAL SUMMARY
Operations executive with a passion for optimizing global supply chains and transforming business processes. A natural collaborator with the demonstrated ability to achieve results through influence and direct leadership. Successful track record of leading organizations across a broad range of functional areas including Six Sigma, new product development, supply chain management and engineering. Extensive background in improvement methodologies such as: Six Sigma, Business Process Management, Strategic Planning, Total Quality, Process Re-engineering, Change Management, System Assessment, and Lean Enterprise.
PROFESSIONAL EXPERIENCE
First Data Corporation, Western Union - Englewood CO (2003 - 2006)
Vice President, Six Sigma 2005 - 2006
Lean Six Sigma executive for Western Union. Led team of 5 Master Black Belts and 30 Black Belts deployed throughout the company delivering business impact on a global basis.
Collaborated with senior leadership to align Six Sigma projects with strategic initiatives.
• Delivered $89 million incremental revenue and $64 million EBIT.
Led vision, business planning, and strategy development meetings.
Partnered with Organization Development department on change management initiative.
Re-energized Six Sigma training strategy and execution.
• Over 100 Black Belt-qualified leaders focused on improvement projects.
Director, Six Sigma 2003 - 2004
Lean Six Sigma leader for the Western Union North America sales organization.
Overcame significant resistance and partnered with Sr. Vice President, Sales.
• Relationship progressed from subject matter expert to trusted adviser and partner.
Led Kaizen events to re-engineering sales processes ($19.3 million incremental revenue).
• Developed global customer service delivery model and quality measurement system.
- Utilized voice-of-the-customer (VOC) to identify 14 critical components of service.
- Launched service delivery improvement projects based on customer VOC
• Increased field sales productivity.
- Time spent on revenue-generating activities increased by 63 percent.
- Same-store-sales growth increased from 14% to 15.7% ($11 million revenue).
• Improved retail agent selection and marketing processes.
- Percent of new agent locations that achieved profitability within three months of operation increased from 30% to 50% ($8.3 million incremental revenue).
Honeywell, Inc./AlliedSignal (1983 - 2002)
Strategic Supply Chain Manager 2000 - 2002
Global supply chain leader for Metals and Fabricated Assemblies commodities.
Delivered $27.9 million savings against $570 million base in 2000.
• Developed Lean Procurement process roadmap.
• Directed sourcing to low cost international suppliers ($12 million savings).
• Developed Commodity Risk Management process ($4 million savings).
• Negotiated strategic pricing contracts ($11.9 million savings)
Procurement Manager 1999
Procurement leader of a cross-functional department with 20 buyers and 5 engineers.
Achieved $3.9 million savings (3.7%) on $105 million spend.
Reduced past due dollars from $4 million to $975,000 (75% reduction).
Lycoming Supply Chain Integration leader 1997 - 1998
Supply chain leader responsible for the post-acquisition integration of the supply base.
Utilized Six Sigma to improve supplier processes and achieve AlliedSignal quality standards.
Successfully reduced inventory from $32 million to $13 million (60% reduction).
Achieved $14 million savings, exceeding the goal of $8 million by 43%.
Partnered with the 507 engine program director and key suppliers.
• Utilized Lean Six Sigma concepts to improved engine on-time delivery from 50% to 95%.
Global Supply Chain Commodity Team Specialist 1993 - 1996
Change agent, tasked with transforming traditional Aerospace purchasing organizations into a corporate supply chain management culture.
Influenced manufacturing site leaders to embrace and support new vision.
Facilitated design-for-manufacturability meetings between engineering and suppliers.
Trained suppliers on Lean Manufacturing and Total Quality Speed (TQS) process re-engineering methodology.
Implemented supply chain process improvements across multiple manufacturing sites.
Negotiated 5% ($2 million) price reductions on $40 million spend during 1995 and 1996.
Senior Product Development / Flight Test Engineer
Turbine Aerodynamics Engineer
PREVIOUS PROFESSIONAL EXPERIENCE
Brown Boveri Inc. - St. Cloud, MN
Applications Engineer
Schlumberger - Dayton, TX
Field Engineer
PROFESSIONAL DEVELOPMENT
Registered Investment Adviser Representative (Series 7 and 66) 2007
Certified Six Sigma Master Black Belt (First Data) 2005
Lean Enterprise Expert training (Honeywell) 2001
Certified Six Sigma Black Belt (AlliedSignal) 2000
Certified Six Sigma Green Belt (AlliedSignal) 1998
Total Quality Speed 1993
Total Quality Management 1990
EDUCATION
Arizona State University – Master of Business Administration
University of Minnesota – Bachelor of Mechanical Engineering |
