Position	International Ops and Project Management
Location Confidential	No
Location	New York
Willing to Relocate	Yes
Industry	Financial-Insurance
Function	OPERATIONS-and/or-RelatedQA
Compensation	$400,000 to $800,000
Resume Summary
Results-oriented leader with proven track record in international business and operations. Able to lead multi-functional, cross-cultural teams. Demonstrated ability to build strong relationships, and establish consensus among team members. Experience in leading projects in U.S., Latin America, Asia.
Resume Body      INTERNATIONAL OPS AND PROJECT MANAGEMENT
PROFESSIONAL EXPERIENCE New York, NY 1984–Present Vice President, Regional Chief Administration Officer (CAO) for Latin America (International Operations) 2005 – Present Responsible for Customer Service & Operations for the Latin America Region (Mexico, Chile, Argentina and Brazil), including new business, customer service, billing, remittances, and claims for Individual Life, Institutional Life, Pensions, and Major Medical businesses. Report functionally to the CAO of International, with matrix reporting to the Latin America Regional CEO. • Manage country CAOs to ensure that local business objectives are met through improving productivity and efficiency, establishment of internal and external service level agreements, gathering and analysis of metrics, and use of project management discipline for projects. Improve operational efficiency and productivity by leveraging best practices between the Latin America operations, as well as from other International operations and the U.S. operation. • Lead the policy administration replacement project for Mexico and Korea. Manage international and country level project managers, local country business user and IT teams, and the system vendor. Multi-year project with a budget in excess of $70 million. • Responsible for managing integration activities for M&A transactions in Latin America. Lead multi-functional teams in preparing due diligence reports and preparing integration plans for transactions. • Team leader for the sourcing and implementation of a new claims system for the Major Medical business in Mexico. Led the RFP and vendor selection process, and currently conducting negotiations on the license and service agreements. Estimated budget of $12 million, with an 18 month timeline. • Outsourced the front-end processing for claims, call center and mail room functions in Mexico. Reengineered claims process workflow, introduced image and workflow functionality, and improved efficiency, productivity and cycle times. Established metrics to track and manage productivity in claims. Assistant Vice President, Customer Service & Operations (International Operations) 2002 – 2005 Project manager for the implementation of a common operating platform in China, Hong Kong, India, Korea, Taiwan, Chile and Mexico. Significantly decreased new policy issuance cycle times by introducing straight-through processing for new business. Components included an illustration system, data entry system, automated underwriting application, policy administration system, and portals providing self-service functionality. • Project budget was over $40 million, had a timeline of 2.5 years, and achieved an ROI of 25%. Average implementation timeline per country was 9 months, and implementations were conducted concurrently in order to meet the overall project timeline. • Achieved straight through processing for 70-95% of new business applications. Cycle times of 30-45 days were reduced to 1 day. • Managed a virtual team through the development lifecycle (requirements analysis and definition, design, build, test and implementation). Team included representatives from the global execution team, local country team members representing the business users, Operations and IT, as well as five outside vendors located in the U.S., Brazil and India. • Led weekly team meetings and measured progress against the plan and budget. Coached the team leaders and members on project management discipline, the development of project plans, and management reporting. Prepared and presented progress reports to senior management. Project manager for the integration of the acquisition of a life insurance company, which was sold by the Mexican government in 2002. • Led the team responsible for integrating the newly acquired company into the Company’s existing operation in Mexico. Teams included Operations, IT, Sales, Human Resources, Legal, Investments, Finance, and Communications. • Developed project plans, designed reporting, and led weekly team meetings, in order to track progress against the plan and ensure that projected savings were achieved. Prepared and presented status reports to senior management. • Integration was completed in 2003 ahead of schedule and integration savings exceeded plan by 37%. Assistant Vice President, Asia Pacific Region (International Operations) 1997 – 2002 • Oversaw M&A transactions in new and existing markets throughout the Asia Pacific Region. Managed monthly reporting, capital requisitions, senior management reporting, and provided continuity on projects for existing operations in the region. • Project manager for new business development in targeted countries, including China, India, Japan and the Philippines. Responsible for the preparation of business plans and entry/acquisition strategies in new markets. Managing Treasury Consultant, Funding Operations (Treasury) 1991 – 1997 • Managed the money market and capital market activities of the company, as performed through a financial subsidiary that administered a $3 billion commercial paper program. • Maintained frequent contact with investment bankers to discuss potential funding alternatives, such as medium term notes and swaps. Negotiated revolving lines of credit, maintained for both the parent company and the subsidiary. • Selected to participate in a special company-wide reengineering project from 1995-1996. Served as team coordinator for the payments processing team, which was responsible for analyzing, designing and proposing a new centralized system. Proposal was approved and initiatives were successfully implemented. Banking Consultant, Bank Relations (Treasury) 1984 – 1991 • Successfully implemented and administered a cash management system for 250 company-owned real estate properties. Combined investment pool exceeded $130 million. • Performed bank analysis and provided consultative services to various subsidiaries for their banking and cash management system needs, such as the implementation of lockboxes. EDUCATION New York University Stern School of Business - New York, NY (2000) Master of Business Administration in Finance & International Business Smith College - Northampton, MA (2000) Consortium 2000: Executive Leadership Program for Women St. John’s University - Jamaica, NY (1984) Bachelor of Science in Finance LANGUAGE Bilingual: English / Spanish
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